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Samsung CLP-365W/XAA manual Troubleshooting

Models: CLP-365W/XAA

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Page 167

5. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

•	Paper feeding problems	168
• Power and cable connecting problems		169
•	Printing problems	170
•	Printing quality problems	174
•	Operating system problems	182

Image 167

Samsung CLP-365W/XAA manual Troubleshooting

Contents

User’s Guide Basic Introduction Environmentally friendly Key benefitsWide range of functionality and application support Features by models Software Included, Blank Not available Variety featureStatus LED flashes or remains constantly on Useful to knowChapter About this user’s guideGeneral icons ConventionsOperating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Machine overview AccessoriesFront view Rear view WPS a Control panel overviewEco Manual printPrints supplies info report Configuration sheetCancel Prints event log report / usage counter Power WakeupTurning on the machine Installing the driver locally Next Accessories RunFollow the instructions in the installation window WindowsReinstalling the driver Learning the Basic Usage To print a demo Printing a demoTray overview To change the size, you need to adjust the paper guideMedia and tray Loading paper in the tray Media and tray Close the paper cover Setting the paper size and type onTypes Tray a Plain Thick Thin Bond Manager select Switch to advanced mode Device SettingsPrinting on special media Card stock/ Custom-sized paper LabelsPreprinted paper Setting the paper size and typePrinting Basic printingClick Properties or Preferences Canceling a print jobOpening printing preferences Using a favorite setting Eco printing Setting eco mode on the driverSetting Eco mode on the control panel Using helpResult simulator Maintenance Ordering supplies and accessories Type Average yield a Part name Available suppliesAvailable supplies Available maintenance parts Storing the toner cartridge Toner cartridge usage Handling instructionsEstimated cartridge life Redistributing toner Redistributing toner Replacing the toner cartridge Replacing the toner cartridge To be placed. Otherwise your printer stops printing Replacing the waste toner containerReplacing the waste toner container Replacing the imaging unit Replacing the imaging unit Cleaning the inside Cleaning the machineCleaning the outside Cleaning the machine Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing paper jams Click this link to open an animation about clearing a jam TrayInside the machine Exit area Color of the LED indicates the machines current status Understanding the status LEDStatus LED Toner LED Toner / WPS / Power / Eco LEDStatus Description OrangeAppendix General specifications SpecificationsWireless e Module Items Description Power consumption Average operating modePower save mode c Power off mode dPrint media specifications Folio, A4, JIS B5, ISO ColoredPre-printed Section Recycled Labels bMaximum size custom Print media weight/Capacitya Type SizeTray Minimum size custom Windows Vista Operating system Requirement recommendedFree HDD space Windows XP Windows ServerMac OS X MacOperating system Requirements Recommended Free HDD spaceOperating system LinuxItems Requirements Network operating system Items Specifications Network interfaceWireless security Network environmentRegulatory information Laser safety statementOzone safety Recycling Power saver China onlyFCC information to the user Applicable in countries with separate collection systemsUnited States of America only United states of america Canadian radio interference regulationsFederal communications commission FCC Russia only Germany only FCC statement for wireless LAN useBrown Live Important warningTurkey only Thai only Replacing the fitted plug for UK only Green and Yellow EarthDeclaration of conformity European countries Approvals and CertificationsEC Certification EU countries Wireless guidanceRegulatory compliance statements Israel only China only REV CopyrightAdvanced Advanced Software installation Installation for Mac Or Print & Fax Reinstallation for MacInstalling the Unified Linux Driver Installation for LinuxReinstallation for Linux Using a network- connected machine SetIP SyncThru Web Admin ServiceSyncThru Web Service Setting IP address Wired network setupIPv4 configuration using SetIP Windows Printing a network configuration reportPreferences Security Firewall IPv4 configuration using SetIP MacMACInstaller MACPrinter SetIP SetIPapplet.html Printers SetIP SetIPOpen /opt/Samsung/mfp/share/utils IPv4 configuation using SetIP LinuxPreferences or Administrator ReportInstalling driver over the network Command- line Definition Description Silent installation ModePrinters and Faxes folder MacOpens Printers Select HP Jetdirect Socket in Protocol Linux Install the Linux driver and add network printerAdd a network printer Installing driver over the network From the control panel IPv6 configurationActivating IPv6 Settings From the SyncThru Web ServicePress Network TCP/IP IPv6 DHCPv6 Config ID admin Password sec00000Using SyncThru Web Service Getting started Wireless network setupWireless network name and network password Understanding your network typeWi-Fi Direct setup Introducing wireless set up methodsWith Access Point Without Access Point From th computerWireless network setup Choosing your type Using the WPS buttonItems to prepare Machines with a display screen Wireless OK WPS SettingMachines without a display screen Using the menu button Re-connecting to a networkDisconnecting from a network Canceling the connection processSetting Program Access point via USB cable recommendedSetup using Windows Press Network Wireless Wlan SettingsRead and accept The software End User License Agreement Operation Mode Select InfrastructureFinish Default machine. Click NextAd hoc via USB cable Operation Mode Select ad hoc Settings and click NextMachine has searched appears. Click Advanced Setting For the Static method Setup using MacFor the Dhcp method Name Ssid of the access point you want to use and click Next Creating the ad hoc network in Mac WEP Key Index Read the license agreement and click ContinueComputer appears, click Continue Quit Using a network cableMachine when configuring the wireless network Printing a network configuration report IP setting using SetIP Program WindowsConfiguring the machine’s wireless network Click Wireless Wizard You can also turn the Wi-Fi network on/off Turning the Wi-Fi network on/offSetting the Wi-Fi Direct for mobile printing Click Wireless CustomEnable Wi-Fi Direct Setting up Wi-Fi DirectWi-Fi Direct On/Off Select On to enable Select Network Wireless Wi-Fi Direct from the control panelEnable or disable Wi-Fi Direct and set other options Setting up the mobile deviceProblems during setup or driver installation TroubleshootingFor Windows 7, select Control Panel Devices and Printers How to compareClick Configure Port.. button Other problemsWireless network setup Supported devices Samsung MobilePrintSupported Mobile OS Confirmation pop-up window appears Google Cloud PrintRegistering your Google account to the printer Click RegisterPrinting with Google Cloud Print Printing from an application on mobile devicePrinting from the Chrome browser Special features Altitude adjustment Preferences Changing the default print settingsChange the settings on each tab Click OK For Windows 7, select Control Panel Devices and PrintersSetting your machine as a default machine Check the Print to file box in the Print window Using advanced print featuresPrinting to a file PRN Multiple Pages per Side Understanding special printer featuresPoster Printing Booklet Printinga Description Using advanced print features Deleting a watermark Creating a watermarkEditing a watermark Creating a new Overlay aOverlay Overlay List box Using a page overlayPrinting multiple pages on one sheet Changing printer settingsMac printing Printing a documentPrinting on both sides of the paper Printing from applications Linux printingPrinting files Configuring Printer PropertiesOpen the Unified Driver Configurator Useful management tools Easy Capture Manager Samsung Easy Color Manager Samsung AnyWeb Print Easy Eco Driver How to useSyncThru Web Service overview Using SyncThru Web ServiceLogging into SyncThru Web Service Accessing SyncThru Web ServiceInformation tab Security tab Settings tabMaintenance tab Setting the system administrator’s informationUsing SyncThru Web Service Printer List Using Samsung Easy Printer ManagerUnderstanding Samsung Easy Printer Manager To open the programAdvanced settings user interface overview Device SettingsJob Accounting Alert Settings Windows onlyThese icons appear on the Windows task bar Samsung Printer Status overviewMachine status Preferences , click the Basic tab Printer Status buttonClose Using Samsung Printer StatusTroubleshooting Opening Unified Driver Configurator Using the Linux Unified Driver ConfiguratorPrinters tab Printers configurationSwitches to Printers configuration Classes tab shows a list of available machine classes Ports configurationSwitches to Ports configuration Classes tabTroubleshooting Paper feeding problems Power and cable connecting problems Print Printing problemsSlow Half the page is blank Machine selects printPaper source Print job is extremelyBlank Text is wrongGarbled, or incomplete Pages print, but they arePrinting problems Printed lighter than the rest Printing quality problemsCondition Suggested Solutions Light or faded print Top half of the paper isWhite Spots ConditionToner specks DropoutsToner smear Condition Suggested Solutions Vertical linesBlack background Characters or pictures Background scatterCurl or wave Solid color or black pages Condition Suggested Solutions Wrinkles or creasesBack of printouts are dirty Horizontal stripes Condition Suggested Solutions Loose tonerCharacter voids Sheets Condition Suggested Solutions CurlAn unknown image Repetitively appears on a fewCommon Windows problems Operating system problemsCondition Suggested solutions Common Mac problemsBlack Common Linux problemsCondition Suggested solutions Machine does not print Add new printer wizard to set up your deviceUnexpected color Quick Guide for Windows 8 User Start Screen Desktop Screen Understanding the screenSpace System requirementsOperating Requirement recommended Free HDD From the Desktop Screen From the Start ScreenClick the window and select Run Setup.exe Address on Installing the driver over the networkInstalling the driver over the network Driver is automatically installed from the Windows Update Installing the driver over the wireless networkInstalling the driver over the wireless network Click Programs and Features Uninstalling the driverPrinter Information Using Samsung Printer ExperienceUnderstanding the Samsung Printer Experience Printing from Windows Basic printingClick the Print button to start the print job Opening more settingsCancelling a print job Click More settingsBasic Eco settingsPaper settings Layout settingsThis option allows you to print with the given permission Scanning from Samsung Printer ExperienceScanning from Windows Job AccountingClick Scan and save the image Find Samsung Printers Accessing management toolsFrom the Charms, select Search Apps Search for Devices and Printers Installing accessoriesSelect Device Settings Devices and Printers TroubleshootingSettings Cote D’ Ivoire Country/Region Customer Care Center WebSiteCyprus Hong Kong Nicaragua Russia 802.11b/g/n Access point802.11 AppleTalkControl Panel DefaultCoverage CollationDuty Cycle DuplexDot Matrix Printer Fuser Unit EtherTalkEmulation EthernetIeee GatewayGrayscale HalftoneIPM ITU-T No chartModem MAC addressOriginals NetWarePrint Media ResolutionPostScript Printer DriverToner Cartridge Subnet MaskWatermark UNC PathWPA-PSK Index Overlay printing Troubleshooting