Troubleshooting | Samsung CLP-365W/XAA guide

Index

changing the tray size	28
troubleshooting	204

U

understanding the status LED	64
Unix
system requirements	75
USB cable
driver installation	91, 93, 92, 94
using help	38, 148

W

watermark

create	144
delete	144
edit	144

Windows

common Windows problems		182
driver installation for network connected
100,	23, 25,	191, 189, 193
system requirements		73
using SetIP		97, 125

Windows 8

driver uninstallation

195

network
driver installation	191
USB cable
driver installation	189
wireless
driver installation	193

wireless

ad hoc mode	109
Infrastructure mode	109
USB cable	116
WPS
disconnectiong	113
PBC mode	113
PBC	114

wireless network

network cable

124

Index 224

Image 224

Samsung CLP-365W/XAA manual Troubleshooting

Contents

User’s Guide Basic Introduction Key benefits Environmentally friendly Wide range of functionality and application support Features by models Software Variety feature Included, Blank Not available Useful to know Status LED flashes or remains constantly on About this user’s guide General iconsConventions Chapter Operating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Accessories Machine overview Front view Rear view Control panel overview EcoManual print WPS a Configuration sheet Cancel Prints event log report / usage counterPower Wakeup Prints supplies info report Turning on the machine Installing the driver locally Accessories Run Follow the instructions in the installation windowWindows Next Reinstalling the driver Learning the Basic Usage Printing a demo To print a demo Tray overview To change the size, you need to adjust the paper guideMedia and tray Loading paper in the tray Media and tray Setting the paper size and type on Close the paper cover Types Tray a Plain Thick Thin Bond Manager select Switch to advanced mode Device SettingsPrinting on special media Labels Card stock/ Custom-sized paper Setting the paper size and type Preprinted paper Basic printing Printing Click Properties or Preferences Canceling a print jobOpening printing preferences Using a favorite setting Setting eco mode on the driver Setting Eco mode on the control panelUsing help Eco printing Result simulator Maintenance Ordering supplies and accessories Available supplies Type Average yield a Part name Available supplies Available maintenance parts Storing the toner cartridge Toner cartridge usage Handling instructionsEstimated cartridge life Redistributing toner Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Replacing the waste toner container To be placed. Otherwise your printer stops printing Replacing the waste toner container Replacing the imaging unit Replacing the imaging unit Cleaning the inside Cleaning the machineCleaning the outside Cleaning the machine Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing paper jams Tray Click this link to open an animation about clearing a jam Inside the machine Exit area Understanding the status LED Color of the LED indicates the machines current status Status LED Toner / WPS / Power / Eco LED Status DescriptionOrange Toner LED Appendix Specifications General specifications Items Description Power consumption Average operating mode Power save mode cPower off mode d Wireless e Module Print media specifications Colored Pre-printedSection Recycled Labels b Folio, A4, JIS B5, ISO Maximum size custom Print media weight/Capacitya Type SizeTray Minimum size custom Operating system Requirement recommended Free HDD space Windows XPWindows Server Windows Vista Mac Operating system Requirements RecommendedFree HDD space Mac OS X Operating system LinuxItems Requirements Items Specifications Network interface Wireless securityNetwork environment Network operating system Regulatory information Laser safety statementOzone safety Power saver China only Recycling FCC information to the user Applicable in countries with separate collection systemsUnited States of America only United states of america Canadian radio interference regulationsFederal communications commission FCC FCC statement for wireless LAN use Russia only Germany only Important warning Turkey only Thai only Replacing the fitted plug for UK onlyGreen and Yellow Earth Brown Live Declaration of conformity European countries Approvals and CertificationsEC Certification EU countries Wireless guidanceRegulatory compliance statements Israel only China only Copyright REV Advanced Advanced Software installation Installation for Mac Reinstallation for Mac Or Print & Fax Installation for Linux Installing the Unified Linux Driver Reinstallation for Linux Using a network- connected machine SetIP SyncThru Web Admin ServiceSyncThru Web Service Wired network setup IPv4 configuration using SetIP WindowsPrinting a network configuration report Setting IP address IPv4 configuration using SetIP Mac MACInstaller MACPrinter SetIP SetIPapplet.htmlPrinters SetIP SetIP Preferences Security Firewall IPv4 configuation using SetIP Linux Preferences or AdministratorReport Open /opt/Samsung/mfp/share/utils Installing driver over the network Silent installation Mode Command- line Definition Description Printers and Faxes folder MacOpens Printers Select HP Jetdirect Socket in Protocol Linux Install the Linux driver and add network printerAdd a network printer Installing driver over the network From the control panel IPv6 configurationActivating IPv6 From the SyncThru Web Service Press Network TCP/IP IPv6 DHCPv6 ConfigID admin Password sec00000 Settings Using SyncThru Web Service Wireless network setup Wireless network name and network passwordUnderstanding your network type Getting started Introducing wireless set up methods With Access PointWithout Access Point From th computer Wi-Fi Direct setup Wireless network setup Choosing your type Using the WPS buttonItems to prepare Wireless OK WPS Setting Machines with a display screen Machines without a display screen Re-connecting to a network Disconnecting from a networkCanceling the connection process Using the menu button Access point via USB cable recommended Setup using WindowsPress Network Wireless Wlan Settings Setting Program Operation Mode Select Infrastructure Read and accept The software End User License Agreement Finish Default machine. Click NextAd hoc via USB cable Operation Mode Select ad hoc Settings and click NextMachine has searched appears. Click Advanced Setting For the Static method Setup using MacFor the Dhcp method Name Ssid of the access point you want to use and click Next Creating the ad hoc network in Mac WEP Key Index Read the license agreement and click ContinueComputer appears, click Continue Quit Using a network cableMachine when configuring the wireless network Printing a network configuration report IP setting using SetIP Program WindowsConfiguring the machine’s wireless network Click Wireless Wizard Turning the Wi-Fi network on/off Setting the Wi-Fi Direct for mobile printingClick Wireless Custom You can also turn the Wi-Fi network on/off Setting up Wi-Fi Direct Wi-Fi Direct On/Off Select On to enableSelect Network Wireless Wi-Fi Direct from the control panel Enable Wi-Fi Direct Setting up the mobile device Problems during setup or driver installationTroubleshooting Enable or disable Wi-Fi Direct and set other options How to compare For Windows 7, select Control Panel Devices and Printers Other problems Click Configure Port.. button Wireless network setup Supported devices Samsung MobilePrintSupported Mobile OS Google Cloud Print Registering your Google account to the printerClick Register Confirmation pop-up window appears Printing with Google Cloud Print Printing from an application on mobile devicePrinting from the Chrome browser Special features Altitude adjustment Changing the default print settings Change the settings on each tab Click OKFor Windows 7, select Control Panel Devices and Printers Preferences Setting your machine as a default machine Check the Print to file box in the Print window Using advanced print featuresPrinting to a file PRN Understanding special printer features Multiple Pages per Side Poster Printing Booklet Printinga Description Using advanced print features Deleting a watermark Creating a watermarkEditing a watermark Creating a new Overlay aOverlay Using a page overlay Overlay List box Changing printer settings Mac printingPrinting a document Printing multiple pages on one sheet Printing on both sides of the paper Linux printing Printing from applications Printing files Configuring Printer PropertiesOpen the Unified Driver Configurator Useful management tools Easy Capture Manager Samsung Easy Color Manager Samsung AnyWeb Print How to use Easy Eco Driver Using SyncThru Web Service Logging into SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overview Settings tab Maintenance tabSetting the system administrator’s information Information tab Security tab Using SyncThru Web Service Using Samsung Easy Printer Manager Understanding Samsung Easy Printer ManagerTo open the program Printer List Device Settings Advanced settings user interface overview Alert Settings Windows only Job Accounting Samsung Printer Status overview Machine statusPreferences , click the Basic tab Printer Status button These icons appear on the Windows task bar Close Using Samsung Printer StatusTroubleshooting Using the Linux Unified Driver Configurator Opening Unified Driver Configurator Printers tab Printers configurationSwitches to Printers configuration Ports configuration Switches to Ports configurationClasses tab Classes tab shows a list of available machine classes Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Print Machine selects print Paper sourcePrint job is extremely Slow Half the page is blank Text is wrong Garbled, or incompletePages print, but they are Blank Printing problems Printing quality problems Condition Suggested Solutions Light or faded printTop half of the paper is Printed lighter than the rest Condition Toner specksDropouts White Spots Toner smear Condition Suggested Solutions Vertical linesBlack background Background scatter Characters or pictures Curl or wave Solid color or black pages Condition Suggested Solutions Wrinkles or creasesBack of printouts are dirty Horizontal stripes Condition Suggested Solutions Loose tonerCharacter voids Condition Suggested Solutions Curl An unknown imageRepetitively appears on a few Sheets Operating system problems Common Windows problems Common Mac problems Condition Suggested solutions Common Linux problems Condition Suggested solutions Machine does not printAdd new printer wizard to set up your device Black Unexpected color Quick Guide for Windows 8 User Understanding the screen Start Screen Desktop Screen Space System requirementsOperating Requirement recommended Free HDD From the Start Screen From the Desktop Screen Click the window and select Run Setup.exe Installing the driver over the network Address on Installing the driver over the network Installing the driver over the wireless network Driver is automatically installed from the Windows Update Installing the driver over the wireless network Uninstalling the driver Click Programs and Features Printer Information Using Samsung Printer ExperienceUnderstanding the Samsung Printer Experience Basic printing Printing from Windows Opening more settings Cancelling a print jobClick More settings Click the Print button to start the print job Eco settings Paper settingsLayout settings Basic Scanning from Samsung Printer Experience Scanning from WindowsJob Accounting This option allows you to print with the given permission Click Scan and save the image Find Samsung Printers Accessing management toolsFrom the Charms, select Search Apps Search for Devices and Printers Installing accessoriesSelect Device Settings Devices and Printers TroubleshootingSettings Country/Region Customer Care Center WebSite Cote D’ Ivoire Cyprus Hong Kong Nicaragua Russia Access point 802.11AppleTalk 802.11b/g/n Default CoverageCollation Control Panel Duty Cycle DuplexDot Matrix Printer EtherTalk EmulationEthernet Fuser Unit Gateway GrayscaleHalftone Ieee ITU-T No chart IPM MAC address Modem NetWare Originals Resolution PostScriptPrinter Driver Print Media Subnet Mask Toner Cartridge UNC Path Watermark WPA-PSK Index Overlay printing Troubleshooting