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Samsung SLM2875FDXAA manual Troubleshooting

Models: SLM2875FDXAA

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4. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Tips for avoiding paper jams		86
• Clearing original document jams		87
•	Clearing paper jams	91
• Understanding the status LED		96
•	Understanding display messages	98

This chapter gives helpful information for what to do if you encounter an error. If your machine has a display screen, check the message on the display screen first to solve the error.

If you cannot find a solution to your problem in this chapter, refer to the Troubleshooting chapter in the Advanced User's Guide.

If you cannot find a solution in the User's Guide or the problem persists, call for service.

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Samsung SLM2875FDXAA manual Troubleshooting

Contents

User’s Guide Basic 113 Introduction Environmentally friendly Convenience Key benefitsWide range of functionality and application support Included, Blank Not available Features by modelsSCX-472xFD Series SCX-472xFW Series Operating System Windows Macintosh Linux UnixFeatures by models Features by models SCX-472xFD Series SCX-472xFW Series Features Variety featureIntroduction Included, Blank Not available Machine does not print Useful to knowGeneral icons About this user’s guideConventions ChapterImportant safety symbols Safety informationOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Machine overview AccessoriesFront view Machine overview Rear view Type SCX-472x Series Control panel overviewType SCX-470x Series Scan to Adjusting the control panelTurning on the machine Click Start All programs Accessories Run Installing the driver locallySelect Install Now WindowsReinstalling the driver Menu overview and basic setup Menu overview Accessing the menuSCX-472x Series Menu overview Darkness Normal Light LF+CR Static BootpSCX-470x Series Emulation Emulation Type Setup Menu overview Items Options Network TCP/IP IPv4 Changing the display language Media and tray To change the size, you need to adjust the paper guidesTray overview Paper type available for duplex printing Power Available paperLoading paper in the tray Loading in manual feeder Tips on using the manual feederPrinting on special media Printing the special media Face up EnvelopeAcceptable Transparency Labels Card stock/ Custom-sized paper Preprinted paper Preparing originals Setting the paper size and typeLoading originals On the scanner glassDocument feeder Press Copy Menu Copy Feature Duplex 1 2 Side Printing Basic printingCanceling a print job To save a Presets item, follow these steps Using a favorite settingOpening printing preferences Click Properties or PreferencesEco printing Using helpDelete Setting eco mode on the driver Setting Eco mode on the control panelResult simulator Basic copying Changing the settings for each copyDarkness Basic copyOriginal ContrastReduced or enlarged copy Press ID Copy on the control panel ID card copyingPlace Front Side and Press Start appears on the display Your machine can print 2-sided originals on one sheetPress Start Basic scanning Switch to advanced mode Scan to PC SettingsBasic Scanning Select the option you want and press OK Scanning beginsPreparing to fax Basic faxingSending a fax Select fax on the control panelSending a fax manually Sending a fax to multiple destinationsSelect Receiving a fax Adjusting the document settingsResolution Maintenance Ordering supplies and accessories Approx ,500 pages MLT-D103L Available suppliesAvailable maintenance parts Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Monitoring the supplies life Select the option you want Press OK to save the selection Setting the toner low alertCleaning the outside Cleaning the machineCleaning the inside Cleaning the pickup roller Cleaning the machine Page Close the scanner lid Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Original paper jam in exit area of scanner Tray Clearing paper jamsManual tray Inside the machine Exit area Duplex unit area Color of the LED indicates the machines current status Understanding the status LEDStatus Description Status LED Off Off Machine is in ready mode or machine’s power is off Machine is in power save modeOff Eco mode is off Status Description WPS LED bPaper Jam-related messages Understanding display messagesToner-related messages Message Meaning Suggested solutions Install Toner CartridgeNot Compatible Toner cartridgeToner Exhausted Message Meaning Suggested solutions Replace new cartridgeNetwork-related messages Tray-related messagesMisc. messages Appendix General specifications SpecificationsSpecifications Legal Print media specificationsUS Folio Plain paper OficioEnvelope No MonarchEnvelope Envelope DL Envelope C5Executive, A5 Postcard Bond paper Refer to the Plain Card stockMinimum size custom Maximum size customFree HDD space Windows Operating system Requirement recommendedWindows XP Windows ServerMacintosh For Windows 2000, Services Pack 4 or higher is requiredOperating system Requirements Recommended Free HDD spaceUnix LinuxItems Requirements Operating system Network environment Items Specifications Network interfaceItems Requirements Free HDD space Up to 100 MB Network operating systemWireless security Items Specifications Network protocolsOzone safety Laser safety statementRegulatory information Power saver China only Mercury SafetyRecycling Correct disposal of batteries in this product United States of America onlyTaiwan only Radio frequency emissions FCC information to the userFederal Communications Commission FCC Canadian radio interference regulationsUnited States of America Russia only Germany only Turkey only Canada only FCC Statement for Wireless LAN useFax Branding Ringer Equivalence Number Replacing the Fitted Plug for UK Only You should also know thatContact the people from you purchased the machine Approvals and Certifications Important warningDeclaration of conformity European countries Green and Yellow EarthEU countries EC CertificationIsrael only Regulatory compliance statements Wireless guidanceNo limitations at this time Regulatory information China only REV CopyrightAdvanced Advanced 268 Software Installation Click Continue Open the Applications folder Utilities Print Setup UtilityClick Continue on the User Options Pane Click Add on the Printer ListPrint Setup Utility Or Print & Fax Reinstallation for MacintoshInstalling the Unified Linux Driver Installation for LinuxInstalling the Smart Panel Double click cdroot Linux smartpanel install.shDouble click cdroot Linux psu install.sh Installing the Printer Settings UtilityClick Uninstall Reinstallation for LinuxClick Next Click Finish Using a Network- Connected Machine SyncThru Web Service SyncThru Web Admin ServiceSetIP wired network setup IPv4 configuration using SetIP Windows Wired network setupPrinting a network configuration report Setting IP address139 Preferences or Administrator IPv4 configuration using SetIP LinuxReport Open /opt/Samsung/mfp/share/utilsAddress on Installing driver over the networkProgram searches for the machine Command- line Definition Description Silent installation ModeLocation, this command Opens Printers and Faxes MacintoshPrinters and Faxes folder Select HP Jetdirect Socket in Protocol Add a network printer Install the Linux driver and add network printerLinux Go to the unpacked directory Run the install script Installing the Unix printer driver packageUnpack the Unix printer driver package Accept printername Enable printername Installing driver over the network Activating IPv6 IPv6 configurationFrom the control panel Press Network TCP/IP IPv6 DHCPv6 Config From the SyncThru Web ServiceID admin Password sec00000 SettingsUsing SyncThru Web Service Wireless network name and network key Wireless network setupUnderstanding your network type From the control panelFrom the computer Using the WPS buttonItems to prepare Choosing your typeMachines with an display screen Connecting in PBC modeMachines without an display screen Re-connecting to a networkDisconnecting from a network Canceling the connection processWizard mode Using the menu buttonCustom mode Setup using Windows Access point via USB cableEnter the WPA Key Press OK Software searches the wireless network Select the Wireless Setting and Installation optionOperation Mode Select Infrastructure WEP Ad hoc via USB cable Wireless Network Setting Complete window appearsSamsung, click On-line Registration Operation Mode Select ad hoc For the Static method For the Dhcp methodProcedure Setup using MacintoshSelect No if you want to return to the beginning screen Name Ssid of the access point you are using and click Next Select the Wireless Network SettingFor the Static method For the Dhcp methodClick Wireless Network Setting and Installation Installation is finished, click Quit or RestartCable between the computer and machine Settings and click Next Access point Network-connected computer Using a network cableIP setting using SetIP Program Windows Printing a network configuration reportConfiguring the machine’s wireless network Click Wireless WizardTurning the Wi-Fi network on/off Troubleshooting Problems during setup or driver installationClick Wireless Custom You can also turn the Wi-Fi network on/offConnecting Failure Invalid Security Other problemsWireless network setup Useful Setting Menus Before you begin reading a chapter Darken Text Print menuEmulation Copy menu Copy featureScan Size Sets the image size Original Size Description Original OrientationUp or 4-up Collate CopyPages onto one sheet of paper Poster Copy Booklet Book CopyEdge Erase copying Margin Shift copyingCopying 2Side Short 2Side Long 1Side Duplex continue 1Side ROT2 Watermark copying DuplexCopy Setup Fax menu Fax FeatureScan Size Sets the image size Original Size Sending setup Dial Mode Receiving setupSetup Wizard To change the menu options Press FaxDocument Box Doc Box SavingSaving Scan menu Scan featureColor Mode Scan setupScan Size Sets the image size Original Size Original Type File FormatMachine setup System setupAuto Tray Switch Altitude altitude Adjustment Description Auto CRAuto Continue Firmware VersionImport Setting Default SourceExport Setting Quiet ModeTray Confirm Paper setup Sound / VolumeTo change the menu options ReportMenu Map All ReportsAuthentication PCL Font Network ConfigurationAuthentication Usage Counter DemoMaintenance Job manage Clear settingPress Menu System Setup ImageOverwrite on the control panel USB setupImage overwrite Press USB on the touch screenPress Menu Print Setup Emulation on the control panel Emulation setup Email setupPress Setup Machine Setup Email Setup on the touch screen Doc Box Setup Doc Box FeatureAddress book setup Document box setupPress Menu Network on the control panel Network setupPassword Protect Admin setupPassword Setup ChangePress Menu Custom on the control panel Custom setupSpecial Features Altitude adjustment Searching sequentially through memory Storing email addressStoring on your machine Searching for an email addressSearching with a particular first letter Entering alphanumeric characters Entering various charactersKeypad letters and numbers Key Assigned numbers, letters, or charactersUsing speed dial numbers Setting up the fax address bookOr select Setup Machine Setup Next Address Book Phone Registering a speed dial numberEditing group dial numbers Registering a group dial numberPrinting address book Searching address book for an entryRegistering authorized users Changing the default print settings Printing featuresSetting your machine as a default machine Select Control Panel Devices and PrintersPrinting to a file PRN Using advanced print featuresUnderstanding special printer features Poster Printing Booklet Printinga Double-sided Printing Printing Double-sidedPrinting Manual a Use Double-sided Printing ManualEditing a watermark Creating aDeleting a Overlay aList box Using a page overlayPrinting Preferences window, click the Advanced tab Job Encryption Using the right-click menu What is Direct Printing Utility?Using Direct Printing Utility PrintingPrinting a document Changing printer settingsPrinting multiple pages on one sheet Macintosh printingLinux printing Printing on both sides of the paper Using helpPrinting files Printing from applicationsOpen the Unified Driver Configurator Configuring Printer PropertiesProceeding the print job Unix printingPress OK to start the print job Changing the machine settingsMargins tab Basic scanning method Scan featuresSelect Scan to PC Settings menu Setting the scan settings in the computerScanning from network connected machine Settings Setting up an email accountScanning to email Scanning and sending an email Setting up an FTP/SMB serverScanning to FTP/SMB server Select Address Book Individual AddScanning from image editing program Scanning and sending to FTP/SMB serverEnter the path for saving the scanned image Make sure that your machine is connected to a networkScanning with Samsung Scan Assistant Scanning using the WIA driverScanning with SmarThru Office Scanning with SmarThruSet the scan options Click Scan Macintosh scanning Scanning from USB connected machineSmarThru Office appears Start Applications and click Image CaptureScanning Scanning from network connected machineLinux scanning According to OS, follow steps below ForClick Properties Preview PanePane From the Scanner Properties window, click PreviewEditing an image with Image Manager Automatic redialing Fax featuresRedialing the fax number Confirming a transmissionSelect Samsung Network PC Fax from the Print window Sending a fax in the computerClick Send Adding documents to a reserved fax Delaying a fax transmissionEnter the job name and the time Sending a priority fax Canceling a reserved fax jobForwarding a sent fax to another destination Forwarding a received fax Sending faxes on both sides of paper Select Fax to PC Settings menuReceiving a fax in the computer Changing the receive modes Receiving faxes using Drpd mode Receiving in Answering Machine/Fax modeFax Menu Fax Setup Receiving Drpd Mode Receiving in secure receiving modePress OK when Drpd appears and start over from step Printing received faxesReceiving faxes in memory Printing faxes on both sides of the paperPrinting sent fax report automatically Using the shared folder Using shared folder featuresCreating a shared folder Setting up the optional memory Using memory/hard drive featuresMenu button System Setup From the printer driverUseful Management Tools Easy Capture Manager Samsung AnyWeb Print Easy Eco Driver How to useLogging into SyncThru Web Service Using SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overviewMaintenance tab Settings tabMail notification setup Security tabSetting the system administrator’s information Understanding Samsung Easy Printer Manager Using Samsung Easy Printer ManagerTo open the program Troubleshooting button This button opens Advanced settings user interface overviewTroubleshooting Guide when an error occurs ApplicationDevice Settings Fax to PC SettingsScan to PC Settings Alert Settings Windows onlyMachine status Samsung Printer Status overviewIcon Mean Description Toner LevelOrder Supplies Using Samsung Printer StatusUser’s Guide ClosePrinter Setting Using Smart PanelSmart Panel overview Buy NowChanging Smart Panel’s settings Opening Unified Driver Configurator Using the Linux Unified Driver ConfiguratorIcon will automatically be created on your desktop Switches to Printers configuration Printers configurationShows all of the installed machines Printers tabPrinter control buttons are, as follows Classes tabSwitches to Ports configuration Ports configurationTroubleshooting Paper feeding problems Power and cable connecting problems Printing problems Print job is extremely Machine selects printSlow Half the page is blank Machine prints, butPages print, but they are Condition Possible cause Suggested solutionsBlank Photos is not goodPrinting problems Condition Suggested solutions Light or faded print Printing quality problemsPaper Toner specks ConditionDropouts White SpotsBlack or color background Condition Suggested solutions Vertical linesToner smear Characters or pictures Background scatterCurl or wave Back of printouts are dirty Condition Suggested solutions Wrinkles or creasesSolid color or black pages Character voids Condition Suggested solutions Loose tonerHorizontal stripes Condition Suggested solutions Curl Copying problems Condition Suggested solutions Scanner does not work Scanning problemsUnit scans very slowly Computer screen Condition Suggested solutions Message appears on yourFaxing problems You sent Machine dials a number Common Windows problems Operating system problemsPrint incorrectly Common Macintosh problemsCondition Suggested solutions Machine does not print Common Linux problemsBlack Unexpected colorError message appears when Condition Suggested solutions Cannot scan via Gimp FrontEnd Cannot open port device fileCommon PostScript problems Country/Region Customer Care Center Web Site Contact Samsung worldwide298 299 300 802.11 Access pointAppleTalk 802.11b/g/nCoverage DefaultCollation Control PanelDot Matrix Printer DuplexDuty Cycle Emulation EtherTalkEthernet Fuser UnitGrayscale GatewayHalftone Mass storage device HDDIPM ITU-T No chartModem MAC addressOriginals NetWarePrinter Driver PostScriptPrint Media PRN fileToner Cartridge Subnet MaskWatermark UNC PathWPA-PSK Address book Id copy ID copy button Jam Driver reinstallation for USB cable connectedPreparing originals type Scanning from network connected machine Scanning with Samsung Scan AssitantTray PIN wireless network