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Samsung SLM2875FDXAA manual 268

Models: SLM2875FDXAA

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ADVANCED

Using SyncThru™ Web Service	258
Using Samsung Easy Printer Manager	261
Using Samsung Printer Status	264
Using Smart Panel	266
Using the Linux Unified Driver Configurator	268

6. Troubleshooting

Paper feeding problems	273
Power and cable connecting problems	274
Printing problems	275
Printing quality problems	279
Copying problems	287
Scanning problems	288
Faxing problems	290
Operating system problems	292

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Samsung SLM2875FDXAA manual 268

Contents

User’s Guide Basic 113 Introduction Environmentally friendly Convenience Key benefitsWide range of functionality and application support Included, Blank Not available Features by modelsSCX-472xFD Series SCX-472xFW Series Operating System Windows Macintosh Linux UnixFeatures by models Features by models SCX-472xFD Series SCX-472xFW Series Features Variety featureIntroduction Included, Blank Not available Machine does not print Useful to knowGeneral icons About this user’s guideConventions ChapterSafety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Machine overview AccessoriesFront view Machine overview Rear view Type SCX-472x Series Control panel overviewType SCX-470x Series Scan to Adjusting the control panelTurning on the machine Click Start All programs Accessories Run Installing the driver locallySelect Install Now WindowsReinstalling the driver Menu overview and basic setup Accessing the menu Menu overviewSCX-472x Series Menu overview Darkness Normal Light LF+CR Static BootpSCX-470x Series Emulation Emulation Type Setup Menu overview Items Options Network TCP/IP IPv4 Changing the display language To change the size, you need to adjust the paper guides Media and trayTray overview Paper type available for duplex printing Power Available paperLoading paper in the tray Loading in manual feeder Tips on using the manual feederPrinting on special media Printing the special media Face up EnvelopeAcceptable Transparency Labels Card stock/ Custom-sized paper Preprinted paper Preparing originals Setting the paper size and typeLoading originals On the scanner glassDocument feeder Press Copy Menu Copy Feature Duplex 1 2 Side Printing Basic printingCanceling a print job To save a Presets item, follow these steps Using a favorite settingOpening printing preferences Click Properties or PreferencesUsing help Eco printingDelete Setting eco mode on the driver Setting Eco mode on the control panelResult simulator Basic copying Changing the settings for each copyDarkness Basic copyContrast OriginalReduced or enlarged copy Press ID Copy on the control panel ID card copyingPlace Front Side and Press Start appears on the display Your machine can print 2-sided originals on one sheetPress Start Basic scanning Switch to advanced mode Scan to PC SettingsBasic Scanning Select the option you want and press OK Scanning beginsPreparing to fax Basic faxingSending a fax Select fax on the control panelSending a fax to multiple destinations Sending a fax manuallySelect Receiving a fax Adjusting the document settingsResolution Maintenance Ordering supplies and accessories Approx ,500 pages MLT-D103L Available suppliesAvailable maintenance parts Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Monitoring the supplies life Select the option you want Press OK to save the selection Setting the toner low alertCleaning the outside Cleaning the machineCleaning the inside Cleaning the pickup roller Cleaning the machine Page Close the scanner lid Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Original paper jam in exit area of scanner Tray Clearing paper jamsManual tray Inside the machine Exit area Duplex unit area Understanding the status LED Color of the LED indicates the machines current statusStatus Description Status LED Off Off Machine is in ready mode or machine’s power is off Machine is in power save modeOff Eco mode is off Status Description WPS LED bPaper Jam-related messages Understanding display messagesToner-related messages Message Meaning Suggested solutions Install Toner CartridgeNot Compatible Toner cartridgeToner Exhausted Message Meaning Suggested solutions Replace new cartridgeTray-related messages Network-related messagesMisc. messages Appendix General specifications SpecificationsSpecifications Legal Print media specificationsUS Folio Plain paper OficioEnvelope No MonarchEnvelope Envelope DL Envelope C5Executive, A5 Postcard Bond paper Refer to the Plain Card stockMinimum size custom Maximum size customFree HDD space Windows Operating system Requirement recommendedWindows XP Windows ServerMacintosh For Windows 2000, Services Pack 4 or higher is requiredOperating system Requirements Recommended Free HDD spaceLinux UnixItems Requirements Operating system Network environment Items Specifications Network interfaceItems Requirements Free HDD space Up to 100 MB Network operating systemWireless security Items Specifications Network protocolsLaser safety statement Ozone safetyRegulatory information Mercury Safety Power saver China onlyRecycling Correct disposal of batteries in this product United States of America onlyTaiwan only Radio frequency emissions FCC information to the userCanadian radio interference regulations Federal Communications Commission FCCUnited States of America Russia only Germany only Turkey only Canada only FCC Statement for Wireless LAN useFax Branding Ringer Equivalence Number You should also know that Replacing the Fitted Plug for UK OnlyContact the people from you purchased the machine Approvals and Certifications Important warningDeclaration of conformity European countries Green and Yellow EarthEU countries EC CertificationWireless guidance Israel only Regulatory compliance statementsNo limitations at this time Regulatory information China only REV CopyrightAdvanced Advanced 268 Software Installation Click Continue Open the Applications folder Utilities Print Setup UtilityClick Continue on the User Options Pane Click Add on the Printer ListPrint Setup Utility Or Print & Fax Reinstallation for MacintoshInstalling the Unified Linux Driver Installation for LinuxInstalling the Smart Panel Double click cdroot Linux smartpanel install.shDouble click cdroot Linux psu install.sh Installing the Printer Settings UtilityReinstallation for Linux Click UninstallClick Next Click Finish Using a Network- Connected Machine SyncThru Web Admin Service SyncThru Web ServiceSetIP wired network setup IPv4 configuration using SetIP Windows Wired network setupPrinting a network configuration report Setting IP address139 Preferences or Administrator IPv4 configuration using SetIP LinuxReport Open /opt/Samsung/mfp/share/utilsInstalling driver over the network Address onProgram searches for the machine Command- line Definition Description Silent installation ModeLocation, this command Macintosh Opens Printers and FaxesPrinters and Faxes folder Select HP Jetdirect Socket in Protocol Install the Linux driver and add network printer Add a network printerLinux Installing the Unix printer driver package Go to the unpacked directory Run the install scriptUnpack the Unix printer driver package Accept printername Enable printername Installing driver over the network IPv6 configuration Activating IPv6From the control panel Press Network TCP/IP IPv6 DHCPv6 Config From the SyncThru Web ServiceID admin Password sec00000 SettingsUsing SyncThru Web Service Wireless network name and network key Wireless network setupUnderstanding your network type From the control panelFrom the computer Using the WPS buttonItems to prepare Choosing your typeMachines with an display screen Connecting in PBC modeMachines without an display screen Re-connecting to a networkDisconnecting from a network Canceling the connection processWizard mode Using the menu buttonCustom mode Access point via USB cable Setup using WindowsEnter the WPA Key Press OK Select the Wireless Setting and Installation option Software searches the wireless networkOperation Mode Select Infrastructure WEP Wireless Network Setting Complete window appears Ad hoc via USB cableSamsung, click On-line Registration Operation Mode Select ad hoc For the Static method For the Dhcp methodSetup using Macintosh ProcedureSelect No if you want to return to the beginning screen Name Ssid of the access point you are using and click Next Select the Wireless Network SettingFor the Static method For the Dhcp methodInstallation is finished, click Quit or Restart Click Wireless Network Setting and InstallationCable between the computer and machine Settings and click Next Access point Network-connected computer Using a network cableIP setting using SetIP Program Windows Printing a network configuration reportConfiguring the machine’s wireless network Click Wireless WizardTurning the Wi-Fi network on/off Troubleshooting Problems during setup or driver installationClick Wireless Custom You can also turn the Wi-Fi network on/offConnecting Failure Invalid Security Other problemsWireless network setup Useful Setting Menus Before you begin reading a chapter Print menu Darken TextEmulation Copy menu Copy featureScan Size Sets the image size Original Size Description Original OrientationCollate Copy Up or 4-upPages onto one sheet of paper Poster Copy Booklet Book CopyMargin Shift copying Edge Erase copyingCopying 2Side Short 2Side Long 1Side Duplex continue 1Side ROT2 Watermark copying DuplexCopy Setup Fax Feature Fax menuScan Size Sets the image size Original Size Sending setup Dial Mode Receiving setupSetup Wizard To change the menu options Press FaxDoc Box Saving Document BoxSaving Scan menu Scan featureColor Mode Scan setupScan Size Sets the image size Original Size Original Type File FormatMachine setup System setupAuto Tray Switch Altitude altitude Adjustment Description Auto CRAuto Continue Firmware VersionImport Setting Default SourceExport Setting Quiet ModeTray Confirm Paper setup Sound / VolumeTo change the menu options ReportMenu Map All ReportsAuthentication PCL Font Network ConfigurationAuthentication Usage Counter DemoMaintenance Job manage Clear settingPress Menu System Setup ImageOverwrite on the control panel USB setupImage overwrite Press USB on the touch screenEmulation setup Email setup Press Menu Print Setup Emulation on the control panelPress Setup Machine Setup Email Setup on the touch screen Doc Box Setup Doc Box FeatureAddress book setup Document box setupPress Menu Network on the control panel Network setupPassword Protect Admin setupPassword Setup ChangePress Menu Custom on the control panel Custom setupSpecial Features Altitude adjustment Searching sequentially through memory Storing email addressStoring on your machine Searching for an email addressSearching with a particular first letter Entering alphanumeric characters Entering various charactersKeypad letters and numbers Key Assigned numbers, letters, or charactersUsing speed dial numbers Setting up the fax address bookOr select Setup Machine Setup Next Address Book Phone Registering a speed dial numberEditing group dial numbers Registering a group dial numberPrinting address book Searching address book for an entryRegistering authorized users Changing the default print settings Printing featuresSetting your machine as a default machine Select Control Panel Devices and PrintersPrinting to a file PRN Using advanced print featuresUnderstanding special printer features Poster Printing Booklet Printinga Double-sided Printing Printing Double-sidedPrinting Manual a Use Double-sided Printing ManualEditing a watermark Creating aDeleting a Overlay aUsing a page overlay List boxPrinting Preferences window, click the Advanced tab Job Encryption Using the right-click menu What is Direct Printing Utility?Using Direct Printing Utility PrintingPrinting a document Changing printer settingsPrinting multiple pages on one sheet Macintosh printingLinux printing Printing on both sides of the paper Using helpPrinting files Printing from applicationsOpen the Unified Driver Configurator Configuring Printer PropertiesProceeding the print job Unix printingPress OK to start the print job Changing the machine settingsMargins tab Basic scanning method Scan featuresSetting the scan settings in the computer Select Scan to PC Settings menuScanning from network connected machine Setting up an email account SettingsScanning to email Scanning and sending an email Setting up an FTP/SMB serverScanning to FTP/SMB server Select Address Book Individual AddScanning from image editing program Scanning and sending to FTP/SMB serverEnter the path for saving the scanned image Make sure that your machine is connected to a networkScanning with Samsung Scan Assistant Scanning using the WIA driverScanning with SmarThru Scanning with SmarThru OfficeSet the scan options Click Scan Macintosh scanning Scanning from USB connected machineSmarThru Office appears Start Applications and click Image CaptureScanning Scanning from network connected machineLinux scanning According to OS, follow steps below ForClick Properties Preview PanePane From the Scanner Properties window, click PreviewEditing an image with Image Manager Automatic redialing Fax featuresRedialing the fax number Confirming a transmissionSending a fax in the computer Select Samsung Network PC Fax from the Print windowClick Send Delaying a fax transmission Adding documents to a reserved faxEnter the job name and the time Canceling a reserved fax job Sending a priority faxForwarding a sent fax to another destination Forwarding a received fax Select Fax to PC Settings menu Sending faxes on both sides of paperReceiving a fax in the computer Changing the receive modes Receiving faxes using Drpd mode Receiving in Answering Machine/Fax modeFax Menu Fax Setup Receiving Drpd Mode Receiving in secure receiving modePress OK when Drpd appears and start over from step Printing received faxesReceiving faxes in memory Printing faxes on both sides of the paperPrinting sent fax report automatically Using shared folder features Using the shared folderCreating a shared folder Setting up the optional memory Using memory/hard drive featuresMenu button System Setup From the printer driverUseful Management Tools Easy Capture Manager Samsung AnyWeb Print Easy Eco Driver How to useLogging into SyncThru Web Service Using SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overviewMaintenance tab Settings tabMail notification setup Security tabSetting the system administrator’s information Using Samsung Easy Printer Manager Understanding Samsung Easy Printer ManagerTo open the program Troubleshooting button This button opens Advanced settings user interface overviewTroubleshooting Guide when an error occurs ApplicationDevice Settings Fax to PC SettingsScan to PC Settings Alert Settings Windows onlyMachine status Samsung Printer Status overviewIcon Mean Description Toner LevelOrder Supplies Using Samsung Printer StatusUser’s Guide ClosePrinter Setting Using Smart PanelSmart Panel overview Buy NowChanging Smart Panel’s settings Using the Linux Unified Driver Configurator Opening Unified Driver ConfiguratorIcon will automatically be created on your desktop Switches to Printers configuration Printers configurationShows all of the installed machines Printers tabPrinter control buttons are, as follows Classes tabSwitches to Ports configuration Ports configurationTroubleshooting Paper feeding problems Power and cable connecting problems Printing problems Print job is extremely Machine selects printSlow Half the page is blank Machine prints, butPages print, but they are Condition Possible cause Suggested solutionsBlank Photos is not goodPrinting problems Printing quality problems Condition Suggested solutions Light or faded printPaper Toner specks ConditionDropouts White SpotsCondition Suggested solutions Vertical lines Black or color backgroundToner smear Characters or pictures Background scatterCurl or wave Condition Suggested solutions Wrinkles or creases Back of printouts are dirtySolid color or black pages Condition Suggested solutions Loose toner Character voidsHorizontal stripes Condition Suggested solutions Curl Copying problems Scanning problems Condition Suggested solutions Scanner does not workUnit scans very slowly Computer screen Condition Suggested solutions Message appears on yourFaxing problems You sent Machine dials a number Common Windows problems Operating system problemsPrint incorrectly Common Macintosh problemsCondition Suggested solutions Machine does not print Common Linux problemsBlack Unexpected colorError message appears when Condition Suggested solutions Cannot scan via Gimp FrontEnd Cannot open port device fileCommon PostScript problems Country/Region Customer Care Center Web Site Contact Samsung worldwide298 299 300 802.11 Access pointAppleTalk 802.11b/g/nCoverage DefaultCollation Control PanelDuplex Dot Matrix PrinterDuty Cycle Emulation EtherTalkEthernet Fuser UnitGrayscale GatewayHalftone Mass storage device HDDIPM ITU-T No chartModem MAC addressOriginals NetWarePrinter Driver PostScriptPrint Media PRN fileToner Cartridge Subnet MaskWatermark UNC PathWPA-PSK Address book Id copy ID copy button Jam Driver reinstallation for USB cable connectedPreparing originals type Scanning from network connected machine Scanning with Samsung Scan AssitantTray PIN wireless network