Troubleshooting | Samsung SLM2875FDXAA specification

6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

•	Paper feeding problems	273
• Power and cable connecting problems		274
•	Printing problems	275
•	Printing quality problems	279
•	Copying problems	287
•	Scanning problems	288
•	Faxing problems	290
•	Operating system problems	292

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Samsung SLM2875FDXAA manual Troubleshooting

Contents

User’s Guide Basic 113 Introduction Key benefits Environmentally friendly Convenience Wide range of functionality and application support Features by models Included, Blank Not availableSCX-472xFD Series SCX-472xFW Series Operating System Windows Macintosh Linux Unix Features by models Features by models Variety feature SCX-472xFD Series SCX-472xFW Series Features Introduction Included, Blank Not available Useful to know Machine does not print About this user’s guide General iconsConventions Chapter Operating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Accessories Machine overview Front view Machine overview Rear view Control panel overview Type SCX-472x Series Type SCX-470x Series Adjusting the control panel Scan to Turning on the machine Installing the driver locally Click Start All programs Accessories RunSelect Install Now Windows Reinstalling the driver Menu overview and basic setup SCX-472x Series Accessing the menuMenu overview Menu overview Darkness Normal Light LF+CR Bootp Static SCX-470x Series Emulation Emulation Type Setup Menu overview Items Options Network TCP/IP IPv4 Changing the display language Tray overview To change the size, you need to adjust the paper guidesMedia and tray Power Available paper Paper type available for duplex printing Loading paper in the tray Tips on using the manual feeder Loading in manual feeder Printing on special media Envelope Printing the special media Face up Acceptable Transparency Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type Preparing originals On the scanner glass Loading originals Document feeder Press Copy Menu Copy Feature Duplex 1 2 Side Basic printing Printing Canceling a print job Using a favorite setting To save a Presets item, follow these stepsOpening printing preferences Click Properties or Preferences Delete Using helpEco printing Setting Eco mode on the control panel Setting eco mode on the driver Result simulator Changing the settings for each copy Basic copyingDarkness Basic copy Reduced or enlarged copy ContrastOriginal ID card copying Press ID Copy on the control panelPlace Front Side and Press Start appears on the display Your machine can print 2-sided originals on one sheet Press Start Switch to advanced mode Scan to PC Settings Basic scanningBasic Scanning Select the option you want and press OK Scanning begins Basic faxing Preparing to faxSending a fax Select fax on the control panel Select Sending a fax to multiple destinationsSending a fax manually Adjusting the document settings Receiving a fax Resolution Maintenance Ordering supplies and accessories Available supplies Approx ,500 pages MLT-D103L Available maintenance parts Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Monitoring the supplies life Setting the toner low alert Select the option you want Press OK to save the selection Cleaning the machine Cleaning the outside Cleaning the inside Cleaning the pickup roller Cleaning the machine Page Close the scanner lid Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Original paper jam in exit area of scanner Clearing paper jams Tray Manual tray Inside the machine Exit area Duplex unit area Status Description Status LED Off Understanding the status LEDColor of the LED indicates the machines current status Machine is in power save mode Off Machine is in ready mode or machine’s power is offOff Eco mode is off Status Description WPS LED b Understanding display messages Paper Jam-related messages Message Meaning Suggested solutions Install Toner Cartridge Toner-related messagesNot Compatible Toner cartridge Message Meaning Suggested solutions Replace new cartridge Toner Exhausted Misc. messages Tray-related messagesNetwork-related messages Appendix Specifications General specifications Specifications Print media specifications LegalUS Folio Plain paper Oficio Monarch Envelope NoEnvelope Envelope DL Envelope C5 Card stock Executive, A5 Postcard Bond paper Refer to the PlainMinimum size custom Maximum size custom Operating system Requirement recommended Free HDD space WindowsWindows XP Windows Server For Windows 2000, Services Pack 4 or higher is required MacintoshOperating system Requirements Recommended Free HDD space Items Requirements Operating system LinuxUnix Items Specifications Network interface Network environmentItems Requirements Free HDD space Up to 100 MB Network operating system Items Specifications Network protocols Wireless security Regulatory information Laser safety statementOzone safety Recycling Mercury SafetyPower saver China only United States of America only Correct disposal of batteries in this product FCC information to the user Taiwan only Radio frequency emissions United States of America Canadian radio interference regulationsFederal Communications Commission FCC FCC Statement for Wireless LAN use Russia only Germany only Turkey only Canada only Fax Branding Ringer Equivalence Number Contact the people from you purchased the machine You should also know thatReplacing the Fitted Plug for UK Only Important warning Approvals and CertificationsDeclaration of conformity European countries Green and Yellow Earth EC Certification EU countries No limitations at this time Wireless guidanceIsrael only Regulatory compliance statements Regulatory information China only Copyright REV Advanced Advanced 268 Software Installation Open the Applications folder Utilities Print Setup Utility Click ContinueClick Continue on the User Options Pane Click Add on the Printer List Reinstallation for Macintosh Print Setup Utility Or Print & Fax Installation for Linux Installing the Unified Linux DriverInstalling the Smart Panel Double click cdroot Linux smartpanel install.sh Installing the Printer Settings Utility Double click cdroot Linux psu install.sh Click Next Click Finish Reinstallation for LinuxClick Uninstall Using a Network- Connected Machine SetIP wired network setup SyncThru Web Admin ServiceSyncThru Web Service Wired network setup IPv4 configuration using SetIP WindowsPrinting a network configuration report Setting IP address 139 IPv4 configuration using SetIP Linux Preferences or AdministratorReport Open /opt/Samsung/mfp/share/utils Program searches for the machine Installing driver over the networkAddress on Silent installation Mode Command- line Definition Description Location, this command Printers and Faxes folder MacintoshOpens Printers and Faxes Select HP Jetdirect Socket in Protocol Linux Install the Linux driver and add network printerAdd a network printer Unpack the Unix printer driver package Installing the Unix printer driver packageGo to the unpacked directory Run the install script Accept printername Enable printername Installing driver over the network From the control panel IPv6 configurationActivating IPv6 From the SyncThru Web Service Press Network TCP/IP IPv6 DHCPv6 ConfigID admin Password sec00000 Settings Using SyncThru Web Service Wireless network setup Wireless network name and network keyUnderstanding your network type From the control panel Using the WPS button From the computerItems to prepare Choosing your type Connecting in PBC mode Machines with an display screen Re-connecting to a network Machines without an display screen Canceling the connection process Disconnecting from a networkWizard mode Using the menu button Custom mode Enter the WPA Key Press OK Access point via USB cableSetup using Windows Operation Mode Select Infrastructure Select the Wireless Setting and Installation optionSoftware searches the wireless network WEP Samsung, click On-line Registration Wireless Network Setting Complete window appearsAd hoc via USB cable Operation Mode Select ad hoc For the Dhcp method For the Static method Select No if you want to return to the beginning screen Setup using MacintoshProcedure Select the Wireless Network Setting Name Ssid of the access point you are using and click Next For the Dhcp method For the Static method Cable between the computer and machine Installation is finished, click Quit or RestartClick Wireless Network Setting and Installation Settings and click Next Using a network cable Access point Network-connected computer Printing a network configuration report IP setting using SetIP Program WindowsConfiguring the machine’s wireless network Click Wireless Wizard Turning the Wi-Fi network on/off Problems during setup or driver installation TroubleshootingClick Wireless Custom You can also turn the Wi-Fi network on/off Other problems Connecting Failure Invalid Security Wireless network setup Useful Setting Menus Before you begin reading a chapter Emulation Print menuDarken Text Copy feature Copy menuScan Size Sets the image size Original Size Description Original Orientation Pages onto one sheet of paper Collate CopyUp or 4-up Poster Copy Book Copy Booklet Copying Margin Shift copyingEdge Erase copying Watermark copying Duplex 2Side Short 2Side Long 1Side Duplex continue 1Side ROT2 Copy Setup Scan Size Sets the image size Original Size Fax FeatureFax menu Sending setup Receiving setup Dial ModeSetup Wizard To change the menu options Press Fax Saving Doc Box SavingDocument Box Scan feature Scan menu Scan setup Color ModeScan Size Sets the image size Original Size Original Type File Format System setup Machine setup Altitude altitude Adjustment Description Auto CR Auto Tray SwitchAuto Continue Firmware Version Default Source Import SettingExport Setting Quiet Mode Paper setup Sound / Volume Tray Confirm Report To change the menu optionsMenu Map All Reports Network Configuration Authentication PCL FontAuthentication Usage Counter Demo Maintenance Clear setting Job manage USB setup Press Menu System Setup ImageOverwrite on the control panelImage overwrite Press USB on the touch screen Press Setup Machine Setup Email Setup on the touch screen Emulation setup Email setupPress Menu Print Setup Emulation on the control panel Doc Box Feature Doc Box SetupAddress book setup Document box setup Network setup Press Menu Network on the control panel Admin setup Password ProtectPassword Setup Change Custom setup Press Menu Custom on the control panel Special Features Altitude adjustment Storing email address Searching sequentially through memoryStoring on your machine Searching for an email address Searching with a particular first letter Entering various characters Entering alphanumeric charactersKeypad letters and numbers Key Assigned numbers, letters, or characters Setting up the fax address book Using speed dial numbersOr select Setup Machine Setup Next Address Book Phone Registering a speed dial number Registering a group dial number Editing group dial numbers Searching address book for an entry Printing address book Registering authorized users Printing features Changing the default print settingsSetting your machine as a default machine Select Control Panel Devices and Printers Using advanced print features Printing to a file PRN Understanding special printer features Poster Printing Booklet Printinga Double-sided Printing Double-sided PrintingPrinting Manual a Use Double-sided Printing Manual Creating a Editing a watermarkDeleting a Overlay a Printing Preferences window, click the Advanced tab Using a page overlayList box Job Encryption What is Direct Printing Utility? Using the right-click menuUsing Direct Printing Utility Printing Changing printer settings Printing a documentPrinting multiple pages on one sheet Macintosh printing Printing on both sides of the paper Using help Linux printing Printing from applications Printing files Configuring Printer Properties Open the Unified Driver ConfiguratorProceeding the print job Unix printing Changing the machine settings Press OK to start the print job Margins tab Scan features Basic scanning method Scanning from network connected machine Setting the scan settings in the computerSelect Scan to PC Settings menu Scanning to email Setting up an email accountSettings Setting up an FTP/SMB server Scanning and sending an emailScanning to FTP/SMB server Select Address Book Individual Add Scanning and sending to FTP/SMB server Scanning from image editing programEnter the path for saving the scanned image Make sure that your machine is connected to a network Scanning using the WIA driver Scanning with Samsung Scan Assistant Set the scan options Click Scan Scanning with SmarThruScanning with SmarThru Office Scanning from USB connected machine Macintosh scanningSmarThru Office appears Start Applications and click Image Capture Scanning from network connected machine ScanningLinux scanning According to OS, follow steps below For Preview Pane Click PropertiesPane From the Scanner Properties window, click Preview Editing an image with Image Manager Fax features Automatic redialingRedialing the fax number Confirming a transmission Click Send Sending a fax in the computerSelect Samsung Network PC Fax from the Print window Enter the job name and the time Delaying a fax transmissionAdding documents to a reserved fax Forwarding a sent fax to another destination Canceling a reserved fax jobSending a priority fax Forwarding a received fax Receiving a fax in the computer Select Fax to PC Settings menuSending faxes on both sides of paper Changing the receive modes Receiving in Answering Machine/Fax mode Receiving faxes using Drpd mode Receiving in secure receiving mode Fax Menu Fax Setup Receiving Drpd ModePress OK when Drpd appears and start over from step Printing received faxes Printing faxes on both sides of the paper Receiving faxes in memory Printing sent fax report automatically Creating a shared folder Using shared folder featuresUsing the shared folder Using memory/hard drive features Setting up the optional memoryMenu button System Setup From the printer driver Useful Management Tools Easy Capture Manager Samsung AnyWeb Print How to use Easy Eco Driver Using SyncThru Web Service Logging into SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overview Settings tab Maintenance tabMail notification setup Security tab Setting the system administrator’s information To open the program Using Samsung Easy Printer ManagerUnderstanding Samsung Easy Printer Manager Advanced settings user interface overview Troubleshooting button This button opensTroubleshooting Guide when an error occurs Application Fax to PC Settings Device SettingsScan to PC Settings Alert Settings Windows only Samsung Printer Status overview Machine statusIcon Mean Description Toner Level Using Samsung Printer Status Order SuppliesUser’s Guide Close Using Smart Panel Printer SettingSmart Panel overview Buy Now Changing Smart Panel’s settings Icon will automatically be created on your desktop Using the Linux Unified Driver ConfiguratorOpening Unified Driver Configurator Printers configuration Switches to Printers configurationShows all of the installed machines Printers tab Classes tab Printer control buttons are, as follows Ports configuration Switches to Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Machine selects print Print job is extremelySlow Half the page is blank Machine prints, but Condition Possible cause Suggested solutions Pages print, but they areBlank Photos is not good Printing problems Paper Printing quality problemsCondition Suggested solutions Light or faded print Condition Toner specksDropouts White Spots Toner smear Condition Suggested solutions Vertical linesBlack or color background Background scatter Characters or pictures Curl or wave Solid color or black pages Condition Suggested solutions Wrinkles or creasesBack of printouts are dirty Horizontal stripes Condition Suggested solutions Loose tonerCharacter voids Condition Suggested solutions Curl Copying problems Unit scans very slowly Scanning problemsCondition Suggested solutions Scanner does not work Condition Suggested solutions Message appears on your Computer screen Faxing problems You sent Machine dials a number Operating system problems Common Windows problems Common Macintosh problems Print incorrectly Common Linux problems Condition Suggested solutions Machine does not printBlack Unexpected color Condition Suggested solutions Cannot scan via Gimp Front Error message appears whenEnd Cannot open port device file Common PostScript problems Contact Samsung worldwide Country/Region Customer Care Center Web Site 298 299 300 Access point 802.11AppleTalk 802.11b/g/n Default CoverageCollation Control Panel Duty Cycle DuplexDot Matrix Printer EtherTalk EmulationEthernet Fuser Unit Gateway GrayscaleHalftone Mass storage device HDD ITU-T No chart IPM MAC address Modem NetWare Originals PostScript Printer DriverPrint Media PRN file Subnet Mask Toner Cartridge UNC Path Watermark WPA-PSK Address book Driver reinstallation for USB cable connected Id copy ID copy button Jam Preparing originals type Scanning with Samsung Scan Assitant Scanning from network connected machine PIN wireless network Tray