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Samsung SLM2875FDXAA manual Operating system problems, Common Windows problems

Models: SLM2875FDXAA

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Operating system problems

1

Common Windows problems

Condition	Suggested solutions

“File in Use” message appears	Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver.
during installation.

“General Protection Fault”,	Close all other applications, reboot Windows and try printing again.
“Exception OE”, “Spool 32”, or
“Illegal Operation” messages
appear.

“Fail To Print”, “A printer	These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready
timeout error occurred”	mode or after printing has completed, check the connection and/or whether an error has occurred.
message appear.

Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.

6. Troubleshooting 292

Image 292

Samsung SLM2875FDXAA manual Operating system problems, Common Windows problems

Contents

User’s Guide Basic 113 Introduction Key benefits Environmentally friendly ConvenienceWide range of functionality and application support Features by models Included, Blank Not availableSCX-472xFD Series SCX-472xFW Series Operating System Windows Macintosh Linux UnixFeatures by models Features by models Variety feature SCX-472xFD Series SCX-472xFW Series FeaturesIntroduction Included, Blank Not available Useful to know Machine does not printAbout this user’s guide General iconsConventions ChapterImportant safety symbols Safety informationOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Accessories Machine overviewFront view Machine overview Rear view Control panel overview Type SCX-472x SeriesType SCX-470x Series Adjusting the control panel Scan toTurning on the machine Installing the driver locally Click Start All programs Accessories RunSelect Install Now WindowsReinstalling the driver Menu overview and basic setup Menu overview Accessing the menuSCX-472x Series Menu overview Darkness Normal Light LF+CR Bootp StaticSCX-470x Series Emulation Emulation Type Setup Menu overview Items Options Network TCP/IP IPv4 Changing the display language Media and tray To change the size, you need to adjust the paper guidesTray overview Power Available paper Paper type available for duplex printingLoading paper in the tray Tips on using the manual feeder Loading in manual feederPrinting on special media Envelope Printing the special media Face upAcceptable Transparency Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type Preparing originalsOn the scanner glass Loading originalsDocument feeder Press Copy Menu Copy Feature Duplex 1 2 Side Basic printing PrintingCanceling a print job Using a favorite setting To save a Presets item, follow these stepsOpening printing preferences Click Properties or PreferencesEco printing Using helpDelete Setting Eco mode on the control panel Setting eco mode on the driverResult simulator Changing the settings for each copy Basic copyingDarkness Basic copyOriginal ContrastReduced or enlarged copy ID card copying Press ID Copy on the control panelPlace Front Side and Press Start appears on the display Your machine can print 2-sided originals on one sheetPress Start Switch to advanced mode Scan to PC Settings Basic scanningBasic Scanning Select the option you want and press OK Scanning beginsBasic faxing Preparing to faxSending a fax Select fax on the control panelSending a fax manually Sending a fax to multiple destinationsSelect Adjusting the document settings Receiving a faxResolution Maintenance Ordering supplies and accessories Available supplies Approx ,500 pages MLT-D103LAvailable maintenance parts Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Monitoring the supplies life Setting the toner low alert Select the option you want Press OK to save the selectionCleaning the machine Cleaning the outsideCleaning the inside Cleaning the pickup roller Cleaning the machine Page Close the scanner lid Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Original paper jam in exit area of scanner Clearing paper jams TrayManual tray Inside the machine Exit area Duplex unit area Color of the LED indicates the machines current status Understanding the status LEDStatus Description Status LED Off Machine is in power save mode Off Machine is in ready mode or machine’s power is offOff Eco mode is off Status Description WPS LED bUnderstanding display messages Paper Jam-related messagesMessage Meaning Suggested solutions Install Toner Cartridge Toner-related messagesNot Compatible Toner cartridgeMessage Meaning Suggested solutions Replace new cartridge Toner ExhaustedNetwork-related messages Tray-related messagesMisc. messages Appendix Specifications General specificationsSpecifications Print media specifications LegalUS Folio Plain paper OficioMonarch Envelope NoEnvelope Envelope DL Envelope C5Card stock Executive, A5 Postcard Bond paper Refer to the PlainMinimum size custom Maximum size customOperating system Requirement recommended Free HDD space WindowsWindows XP Windows ServerFor Windows 2000, Services Pack 4 or higher is required MacintoshOperating system Requirements Recommended Free HDD spaceUnix LinuxItems Requirements Operating system Items Specifications Network interface Network environmentItems Requirements Free HDD space Up to 100 MB Network operating systemItems Specifications Network protocols Wireless securityOzone safety Laser safety statementRegulatory information Power saver China only Mercury SafetyRecycling United States of America only Correct disposal of batteries in this productFCC information to the user Taiwan only Radio frequency emissionsFederal Communications Commission FCC Canadian radio interference regulationsUnited States of America FCC Statement for Wireless LAN use Russia only Germany only Turkey only Canada onlyFax Branding Ringer Equivalence Number Replacing the Fitted Plug for UK Only You should also know thatContact the people from you purchased the machine Important warning Approvals and CertificationsDeclaration of conformity European countries Green and Yellow EarthEC Certification EU countriesIsrael only Regulatory compliance statements Wireless guidanceNo limitations at this time Regulatory information China only Copyright REVAdvanced Advanced 268 Software Installation Open the Applications folder Utilities Print Setup Utility Click ContinueClick Continue on the User Options Pane Click Add on the Printer ListReinstallation for Macintosh Print Setup Utility Or Print & FaxInstallation for Linux Installing the Unified Linux DriverInstalling the Smart Panel Double click cdroot Linux smartpanel install.shInstalling the Printer Settings Utility Double click cdroot Linux psu install.shClick Uninstall Reinstallation for LinuxClick Next Click Finish Using a Network- Connected Machine SyncThru Web Service SyncThru Web Admin ServiceSetIP wired network setup Wired network setup IPv4 configuration using SetIP WindowsPrinting a network configuration report Setting IP address139 IPv4 configuration using SetIP Linux Preferences or AdministratorReport Open /opt/Samsung/mfp/share/utilsAddress on Installing driver over the networkProgram searches for the machine Silent installation Mode Command- line Definition DescriptionLocation, this command Opens Printers and Faxes MacintoshPrinters and Faxes folder Select HP Jetdirect Socket in Protocol Add a network printer Install the Linux driver and add network printerLinux Go to the unpacked directory Run the install script Installing the Unix printer driver packageUnpack the Unix printer driver package Accept printername Enable printername Installing driver over the network Activating IPv6 IPv6 configurationFrom the control panel From the SyncThru Web Service Press Network TCP/IP IPv6 DHCPv6 ConfigID admin Password sec00000 SettingsUsing SyncThru Web Service Wireless network setup Wireless network name and network keyUnderstanding your network type From the control panelUsing the WPS button From the computerItems to prepare Choosing your typeConnecting in PBC mode Machines with an display screenRe-connecting to a network Machines without an display screenCanceling the connection process Disconnecting from a networkWizard mode Using the menu buttonCustom mode Setup using Windows Access point via USB cableEnter the WPA Key Press OK Software searches the wireless network Select the Wireless Setting and Installation optionOperation Mode Select Infrastructure WEP Ad hoc via USB cable Wireless Network Setting Complete window appearsSamsung, click On-line Registration Operation Mode Select ad hoc For the Dhcp method For the Static methodProcedure Setup using MacintoshSelect No if you want to return to the beginning screen Select the Wireless Network Setting Name Ssid of the access point you are using and click NextFor the Dhcp method For the Static methodClick Wireless Network Setting and Installation Installation is finished, click Quit or RestartCable between the computer and machine Settings and click Next Using a network cable Access point Network-connected computerPrinting a network configuration report IP setting using SetIP Program WindowsConfiguring the machine’s wireless network Click Wireless WizardTurning the Wi-Fi network on/off Problems during setup or driver installation TroubleshootingClick Wireless Custom You can also turn the Wi-Fi network on/offOther problems Connecting Failure Invalid SecurityWireless network setup Useful Setting Menus Before you begin reading a chapter Darken Text Print menuEmulation Copy feature Copy menuScan Size Sets the image size Original Size Description Original OrientationUp or 4-up Collate CopyPages onto one sheet of paper Poster Copy Book Copy BookletEdge Erase copying Margin Shift copyingCopying Watermark copying Duplex 2Side Short 2Side Long 1Side Duplex continue 1Side ROT2Copy Setup Fax menu Fax FeatureScan Size Sets the image size Original Size Sending setup Receiving setup Dial ModeSetup Wizard To change the menu options Press FaxDocument Box Doc Box SavingSaving Scan feature Scan menuScan setup Color ModeScan Size Sets the image size Original Size Original Type File FormatSystem setup Machine setupAltitude altitude Adjustment Description Auto CR Auto Tray SwitchAuto Continue Firmware VersionDefault Source Import SettingExport Setting Quiet ModePaper setup Sound / Volume Tray ConfirmReport To change the menu optionsMenu Map All ReportsNetwork Configuration Authentication PCL FontAuthentication Usage Counter DemoMaintenance Clear setting Job manageUSB setup Press Menu System Setup ImageOverwrite on the control panelImage overwrite Press USB on the touch screenPress Menu Print Setup Emulation on the control panel Emulation setup Email setupPress Setup Machine Setup Email Setup on the touch screen Doc Box Feature Doc Box SetupAddress book setup Document box setupNetwork setup Press Menu Network on the control panelAdmin setup Password ProtectPassword Setup ChangeCustom setup Press Menu Custom on the control panelSpecial Features Altitude adjustment Storing email address Searching sequentially through memoryStoring on your machine Searching for an email addressSearching with a particular first letter Entering various characters Entering alphanumeric charactersKeypad letters and numbers Key Assigned numbers, letters, or charactersSetting up the fax address book Using speed dial numbersOr select Setup Machine Setup Next Address Book Phone Registering a speed dial numberRegistering a group dial number Editing group dial numbersSearching address book for an entry Printing address bookRegistering authorized users Printing features Changing the default print settingsSetting your machine as a default machine Select Control Panel Devices and PrintersUsing advanced print features Printing to a file PRNUnderstanding special printer features Poster Printing Booklet Printinga Double-sided Printing Double-sided PrintingPrinting Manual a Use Double-sided Printing ManualCreating a Editing a watermarkDeleting a Overlay aList box Using a page overlayPrinting Preferences window, click the Advanced tab Job Encryption What is Direct Printing Utility? Using the right-click menuUsing Direct Printing Utility PrintingChanging printer settings Printing a documentPrinting multiple pages on one sheet Macintosh printingPrinting on both sides of the paper Using help Linux printingPrinting from applications Printing filesConfiguring Printer Properties Open the Unified Driver ConfiguratorProceeding the print job Unix printingChanging the machine settings Press OK to start the print jobMargins tab Scan features Basic scanning methodSelect Scan to PC Settings menu Setting the scan settings in the computerScanning from network connected machine Settings Setting up an email accountScanning to email Setting up an FTP/SMB server Scanning and sending an emailScanning to FTP/SMB server Select Address Book Individual AddScanning and sending to FTP/SMB server Scanning from image editing programEnter the path for saving the scanned image Make sure that your machine is connected to a networkScanning using the WIA driver Scanning with Samsung Scan AssistantScanning with SmarThru Office Scanning with SmarThruSet the scan options Click Scan Scanning from USB connected machine Macintosh scanningSmarThru Office appears Start Applications and click Image CaptureScanning from network connected machine ScanningLinux scanning According to OS, follow steps below ForPreview Pane Click PropertiesPane From the Scanner Properties window, click PreviewEditing an image with Image Manager Fax features Automatic redialingRedialing the fax number Confirming a transmissionSelect Samsung Network PC Fax from the Print window Sending a fax in the computerClick Send Adding documents to a reserved fax Delaying a fax transmissionEnter the job name and the time Sending a priority fax Canceling a reserved fax jobForwarding a sent fax to another destination Forwarding a received fax Sending faxes on both sides of paper Select Fax to PC Settings menuReceiving a fax in the computer Changing the receive modes Receiving in Answering Machine/Fax mode Receiving faxes using Drpd modeReceiving in secure receiving mode Fax Menu Fax Setup Receiving Drpd ModePress OK when Drpd appears and start over from step Printing received faxesPrinting faxes on both sides of the paper Receiving faxes in memoryPrinting sent fax report automatically Using the shared folder Using shared folder featuresCreating a shared folder Using memory/hard drive features Setting up the optional memoryMenu button System Setup From the printer driverUseful Management Tools Easy Capture Manager Samsung AnyWeb Print How to use Easy Eco DriverUsing SyncThru Web Service Logging into SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overviewSettings tab Maintenance tabMail notification setup Security tabSetting the system administrator’s information Understanding Samsung Easy Printer Manager Using Samsung Easy Printer ManagerTo open the program Advanced settings user interface overview Troubleshooting button This button opensTroubleshooting Guide when an error occurs ApplicationFax to PC Settings Device SettingsScan to PC Settings Alert Settings Windows onlySamsung Printer Status overview Machine statusIcon Mean Description Toner LevelUsing Samsung Printer Status Order SuppliesUser’s Guide CloseUsing Smart Panel Printer SettingSmart Panel overview Buy NowChanging Smart Panel’s settings Opening Unified Driver Configurator Using the Linux Unified Driver ConfiguratorIcon will automatically be created on your desktop Printers configuration Switches to Printers configurationShows all of the installed machines Printers tabClasses tab Printer control buttons are, as followsPorts configuration Switches to Ports configurationTroubleshooting Paper feeding problems Power and cable connecting problems Printing problems Machine selects print Print job is extremelySlow Half the page is blank Machine prints, butCondition Possible cause Suggested solutions Pages print, but they areBlank Photos is not goodPrinting problems Condition Suggested solutions Light or faded print Printing quality problemsPaper Condition Toner specksDropouts White SpotsBlack or color background Condition Suggested solutions Vertical linesToner smear Background scatter Characters or picturesCurl or wave Back of printouts are dirty Condition Suggested solutions Wrinkles or creasesSolid color or black pages Character voids Condition Suggested solutions Loose tonerHorizontal stripes Condition Suggested solutions Curl Copying problems Condition Suggested solutions Scanner does not work Scanning problemsUnit scans very slowly Condition Suggested solutions Message appears on your Computer screenFaxing problems You sent Machine dials a number Operating system problems Common Windows problemsCommon Macintosh problems Print incorrectlyCommon Linux problems Condition Suggested solutions Machine does not printBlack Unexpected colorCondition Suggested solutions Cannot scan via Gimp Front Error message appears whenEnd Cannot open port device fileCommon PostScript problems Contact Samsung worldwide Country/Region Customer Care Center Web Site298 299 300 Access point 802.11AppleTalk 802.11b/g/nDefault CoverageCollation Control PanelDot Matrix Printer DuplexDuty Cycle EtherTalk EmulationEthernet Fuser UnitGateway GrayscaleHalftone Mass storage device HDDITU-T No chart IPMMAC address ModemNetWare OriginalsPostScript Printer DriverPrint Media PRN fileSubnet Mask Toner CartridgeUNC Path WatermarkWPA-PSK Address book Driver reinstallation for USB cable connected Id copy ID copy button JamPreparing originals type Scanning with Samsung Scan Assitant Scanning from network connected machinePIN wireless network Tray