Table 31 Is the internal health LED green?
Answer | Possible reasons | Possible solutions | |
|
|
| |
No, it is amber | A processor is in | Use internal component failure LEDs to | |
| A DIMM is in | identify: | |
| One memory bank is valid, but another | • | Missing components |
| bank is missing a DIMM. | • | Degraded components |
| One memory bank is valid, but another | • | Failed components |
| bank has mismatched DIMMs installed. | • | Improperly installed components |
| One memory bank is valid, but another | Replace any missing components, reseat | |
| bank has an unsupported DIMM type | all components, and restart the system. | |
| installed. | If LED failure indicator reappears, | |
| A redundant fan has failed. | replace the failing component. For more | |
|
| troubleshooting information, see the HP | |
|
| Servers Troubleshooting Guide. | |
|
| For component replacement procedures, | |
see the HP ProLiant DL585 Servers Maintenance and Service Guide at http://www.hp.com/support.
Contact an authorized service provider for replacement parts and service.
No, it is red | A processor has failed. |
| Processor 1 is not installed. |
| A processor is an unsupported type. |
| Processor does not have an associated |
| PPM installed. |
| A PPM has failed. |
| A DIMM has experienced a multibit |
| error. |
| DIMM pairs have mismatched DIMMs. |
| DIMMs are missing. |
| DIMMs are an unsupported type. |
| A required fan has failed. |
| A thermal event has occurred. |
Use internal component failure LEDs to identify:
•Missing components
•Failed components
•Improperly installed components
•Thermal event
Replace any missing components, reseat all components, and restart the system. If LED failure indicator reappears, replace the failing component. For more troubleshooting information, see the HP Servers Troubleshooting Guide.
For component replacement procedures, see the HP ProLiant DL585 Servers Maintenance and Service Guide at http://www.hp.com/support.
Contact an authorized service provider for replacement parts and service.
—
A component is not properly seated.
Look at the interlock LEDs on top of the front access panel. Be sure that all components are seated securely.
— | Interlock problem | Reseat all boards and cables. |
|
|
|
— | Processor memory board configuration | Inspect the diagnostic LED panel to |
| error | determine if one of the processor |
|
| memory boards has both its PPM and |
|
| BRD LEDs illuminated. |
|
| Ensure that processor and PPM are |
|
| properly installed on the processor |
|
| memory board. |
|
|
|
Troubleshooting 77
