When the Printer Fails to Work Correctly

When the Printer Fails to Work Correctly

This section describes what to do when the printer fails to work correctly. Take appropriate measures according to the symptoms.

Measures to be taken when the printer malfunctions

Problem	Possible cause	Corrective measure

A no-ink message is		Open the ink cover and check whether
displayed even when	The ink bottle is not installed correctly.	the joint is correctly inserted into the
there is enough ink.		ink bottle.

Section 5 Troubleshooting

5-11

Page 173

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Seiko Group IP-6600 manual When the Printer Fails to Work Correctly, Measures to be taken when the printer malfunctions

Contents

Océ CS6060 Page Introduction Page Basic components Deliverables Accessories Consumables IiiOptions Example of symbols Safety PrecautionsPage Page Vii Power Supply Handling PrecautionsRegular Inspection and Maintenance Printer Consumables This mark is followed by a reference section or page number Manual Legend Notational rulesMarks Example 1 Keys and messages shown on the LCDs in the text Notation of Keys/LCDs/LEDsPress To enter Function menu Initializing Wait a Moment Print Ready Roll 64 Coated Xii Table of Contents Basic Operations Operation Panel Menu Operations Operation Procedure for Choice Input, Value Input Options Consumables Printer Specifications Getting Started Basic knowledge Getting Started Installation and maintenance space Installation SpaceOperating Conditions Height direction Unit mm Temperatures of 20 to 25 C Operating temperature and humidity levelsEnvironmental Conditions To obtain better print quality, use the printer within Places where the printer must not be installed Available media types ConsumablesMedia/Paper Precautions for use Precautions for storing mediaPrecautions for disposing of paper Other precautions Precautions for handling prints Use our recommended ink cartridges listed below InkInk types Item No Ink color Ink capacity Getting Started Basic knowledge Item No Remarks Waste Ink BottleUse our recommended waste ink bottle listed below Item No Remarks Quantity Maintenance KitUse our specified cleaning liquid Storage Kit Cleaning Kit Front External Views, Part Names, and Functions Rear Heater Operation Panel Function Functions of LCD, LEDs and keys LCD Heater Control Panel Roll Cover 64 Option Dryer 64 OptionExhaust Attachment Option PS RIP PhotoPrint 4 DX Option Messages on the LCD LCD Messages and Printer StatePrinter is being initialized Printer can receive data from the computer Printer is paused Printer is printingPrinter is drying the media Paper total count and ink removing amount are displayed Online state print information mode display Offline menu mode display Menus can be operated in offline modePrinter is shutting down Shutdown state displayPage Basic Operations Basic Operations System configuration connection example Connecting with ComputerConnection procedure Turn the printer and the computer OFF Set the ID switch on the rear of the printer Set the terminator on the rear of the printer to on or OFF Printer Turning the Power On/Off Turn on 1 the printer switch on the left rear Turning the Power OnTurn on the power ON/OFF switch on the operation panel Printer Turn on Heater To turn the heater on Turn on the heater switch on the right rear of the printer Section Turning the Power Off Heater switch OFF Replacing the Paper Roll Installing Paper Roll in the PrinterOpen the rear cover and slide the media edge guards to Both edge of the platen Paper roll Slide the left flange movable side and put it intoTighten the left flange knob securely Pull the winder sensor lever to front side Feed the paper until a buzzer sounds from the paper feeder Paper setting direction Push down the pressure roller up/down lever Confirm the media edge guard setting again Select a paper type When registering a new paper typeSelect either paper roll or cut sheet Paper will be set automatically Flange, and remove the paper roll from the printer Removing the Paper Roll from the PrinterLoose the left flange knob, pull out the paper roll from Replacing Jammed Paper Roll Replacing Paper Roll with AnotherReplacing Empty Paper Roll Installing/Removing Cut Sheet in/from the Printer Replacing Ink Cartridges Ink Cartridge Replacement ProcedureOpen the ink cover Remove an ink cartridge from the printer Close the ink cover Basic Operations End of ink cartridge replacementInsert a new ink cartridge into the printer Replacing Empty Ink Cartridge Replacement ProcedureGuidance message appears Replace the ink cartridge according to the Ink Cartridge If an Ink Cartridge Is Not Installed If an Ink Cartridge Is Not Detected Replacing the Waste Ink Bottle Waste Ink Bottle Replacement ProcedureLoosen the knob and lift up the lever from the waste ink Bottle Select YES and press the key If the Waste Ink Bottle Is Full Insert a new waste ink bottle into the printer and install If the Waste Ink Bottle Is Not InstalledGuidance message appears on the LCD Waste ink bottle cover Press Key to display the Cleaning menu Head Cleaning CleaningPress Key to enter the head cleaning menu Press Key Press Key to return to the original offline mode When the cleaning is completed, the screen is retured toCleaning takes several minutes Press Key again Hold down Key Paper Feed FeedPress Key to display the Feed menu Origin Point Setting Using the Origin Point Setting Function Direction origin point Input the paper width and press KeyInput the base point print offset value for paper width Select a paper type again Select *Yes or No of back feed operation Paper width is the same as the paper’s you will use Installing Paper on WinderPrepare the paper tube and 1 m-lead paper of which Paper tube Slide the right flange movable side and insert it intoTighten the right flange knob securely Lift the pressure roller up/down lever, insert paper from Positions both sides and center Tape the edge of the paper on the lead paper at threeManually turn the scroller flange in the direction Winding to wind the paper slightly Slack winding Set the tension roller to the upper side Winding unit switch setting Precautions for setting the heater temperature Changing Heater Control Setting Temperature Front Print Rear Heater preset temperature by medium Using the Media Pressure Alternation Lever Using the Head Up/Down Lever Tighten the head fixing screws 2 pieces Using the Media Edge Guard Using the FAN Guard Positioning Bar Using the Print Pause/Restart and Cancel Keys Categoly Inspection/Maintenance To be Referred Inspection & MaintenanceRegular inspection and maintenance guide Capping Unit Cleaning Wiper Blade Cleaning Test Print Inspection & Maintenance Head Cleaning Wiper sponge cleaningEvery one month inspection and maintenance Waste Ink Bottle Disposal Off state Ink Charge After Head Washing Head Wash Section Ink Charge After Head Washing Inspection & Maintenance Cleaning outer case Cleaning platen Use a ø3 mm mini-cotton swab Page Operation Panel Menu Operations Operation Panel Menu Operations Menu Hierarchical Structure Basic Menu OperationMenu has the following hierarchical structures Sub-menus of the menu group Menu Tree # Cleaning Mode 01 Mode Data Panel Head ADJ1 #HEAT HW Version Basic Operations and Keys Switch between menu group screens with Keys. keyKey Set a parameter Menu selection Select Print Mode You can return to 1 with key An example of Print Mode of the Entry menu is given belowSelect Entry menu with key Select 01 Fine Select Paper Feed ADJ. menu You can return to 1 with key Select menu with key Select Func menu with key Menu Print menu of the Func menu is given as an exampleSelect Menu Print menu You can return to 1 with key Press key to return to 2 without executing the function Scsi ID menu of the System menu is given as an example When the Scsi ID is selected, it is displayedSelect System menu with key Case 2 To display only Then, modify the value Select NameIf a value is character input for a parameter Press keys so that parameter can be changed Key Press key to determine the parameterCharacter List INK Menu Menu Operations Cut sheet Paper MenuPaper roll Entry Menu Paper name setting NameParameter Enter a choice. Paper type number 01 to Paper selection Select Paper Set a print mode Set a paper feed adjustment valueParameter Enter a value XXX.XX% 97.00 to 103.00% Set the paper scanning wait time Set a print direction Print direction setting DirectionCondition pass setting Condition Pass Page Set a paper feed mode Not USE Set when the edge guard is not usedSet a paper winding mode Parameter Enter a choice Paper setting mode Paper SET Mode Not reach the preset temperature Preset temperatureSets the front heater temperature Celsius Fahrenheiht Range To 55 C Heater will be OFF when ** is set Sets the rear heater temperature Celsius Fahrenheiht Sets the platen heater temperature Celsius FahrenheihtInitial temperature setting for the rear heater Rear Heater Sets ON/OFF of the color stripe print Use this usually Selects a head action modeUse this for print gradation data Normal Use this usually Cleaning mode Selects a priority of the print mode Selects a priority of the paper feed adjustment valueParameter Enter a value ±2000 pulses +5 mm Pulses=2.5 ∝m Gives priority to data Deleting registrated paper Delete Paper Selects a priority of the heater modeHeater mode priority setting Priority Heater Initial values for the registered papers Select Select Paper menu with the and keys Press the key to enter to the Entry menuPress the key to change the parameter Select a paper number to be registered with the and keys Registered is displayed. The display returns to 1 display Example of parameter settingPress the key and revise the parameter ADJ Menu Paper feed adjustment pattern Parameter Enter a value xxx.xx% 97.00 to Paper feed adjustment correction value setting Feed Adjust Prints the pattern with standard and 4-pass mode Prints a pattern for adjusting a paper back feed amountPrints the pattern with high quality and 8-pass mode Prints the pattern with high density and 8-pass mode Selects a service cleaning parameter Service MenuUse this parameter when charging the ink in the printer Service cleaning Service Wiper cleaning Wiper Cleaning Cap cleaning CAP CleaningParameter Execution form None Filling ink to the cap Fill CAP Head height Cleaning Menu Feed Menu Func Menu Prints information on the unit and panel settingsPrints error log information saved in the printer Adjustment pattern print Adjust Pattern Adjust Menu Reciplocating position Left adjustment Bk/Lm/Lc/Y/M/C Head position adjustment Lm/Lc/Y/M/C H-POS ADJ YY Reciplocating position Reight adjustment Bk/Lm/Lc/Y/M/C System Menu Displays the Boot versionDisplays English messages Displays the engine-SCSI firmware version Displays the Asic version Displays the ICB board versionDisplays the version number of the Scsi board WIM Parameter Enter a value 00/01/01 to 99/12/31 Displays the heater hardware versionSets system date used in the unit System time setting System Time Sets all parameter values to factory settingsFactory setting Initial SET Sets system time used in the unit After resetting, the printer goes online Reset Menu Heater Controller Operation Heater Controller Operation Temperature Control Heater Temperature Control Stop ConditionControllerOperation Display AAA to CCC, YYY to ZZZ Display in normal modeLDC Display Display when heater AC power is turned OFF Turn on Heater Power Switch massage is displayed on the LCDDisplay at exiting of the heater Display at heater OFF Setup items and parameters are listed in the table below Parameter Setup ModeSetup items and parameters Entering the parameter setup mode Shows blinking Selecting a setting value Moving the setup itemSelecting the setup item Exiting from the parameter setting mode Move to the last setup item, Exit menuDeciding the setting value Relay board cannot be detected Error MessagesSystem error Zero cross error occurs in the diagnostics Switch test error occurs in the diagnostics Troubleshooting Troubleshooting Items to be checked Troubleshooting Open the lever and rear cover Clearing Paper Jam Service Call Errors When an Error Message AppearsPOC error Nnnn Error code Engine error Communication Errors Following errors can be corrected by the operator Operator Call Errors= Basic Operations Ink Cartridge Replacement Ink cartridge = Basic Operations Waste Ink Bottle Replacement Paper jam = Basic Operations Waste Ink Bottle Replacement= Troubleshooting Clearing Paper Jam Waste ink bottle Paper = Basic Operations Paper Replacement Others Measures to be taken when the printer malfunctions When the Printer Fails to Work Correctly Symptom Possible cause Corrective measure When a Print Error Occurs When There Is an Abnormal Sound Appendix Appendix Basic printer specifications Basic SpecificationsPrinter Specifications Options Name Item number Quantity Remarks Options/ConsumablesOptions Consumables Ink Name Item number Quantity Remarks Cleaning Liquid Name Item number Quantity Remarks Celsius and Fahrenheit Conversion List

When the Printer Fails to Work Correctly

Measures to be taken when the printer malfunctions

Problem

Possible cause

Corrective measure

Section 5 Troubleshooting