Troubleshooting | Seiko Group IP-6600 specs

Section 5 Troubleshooting

This section describes troubleshooting for the printer. If the prob-

lem cannot be solved, contact your dealer or our service center.

Contents of This Section

Troubleshooting

Clearing Paper Jams

When an Error Message Appears

Service Call Errors

Communication Errors

Operator Call Errors

When the Printer Fails to Work Correctly

When a Print Error Occurs

When There is an Abnormal Sound

Section 5 Troubleshooting

5-1

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Seiko Group IP-6600 manual Troubleshooting

Contents

Océ CS6060 Page Introduction Page Basic components Deliverables Accessories Options IiiConsumables Example of symbols Safety PrecautionsPage Page Vii Printer Handling PrecautionsPower Supply Regular Inspection and Maintenance Consumables Marks Manual Legend Notational rulesThis mark is followed by a reference section or page number Press To enter Function menu Notation of Keys/LCDs/LEDsExample 1 Keys and messages shown on the LCDs in the text Initializing Wait a Moment Print Ready Roll 64 Coated Xii Table of Contents Basic Operations Operation Panel Menu Operations Operation Procedure for Choice Input, Value Input Options Consumables Printer Specifications Getting Started Basic knowledge Getting Started Height direction Unit mm Installation SpaceInstallation and maintenance space Operating Conditions To obtain better print quality, use the printer within Operating temperature and humidity levelsTemperatures of 20 to 25 C Environmental Conditions Places where the printer must not be installed Media/Paper ConsumablesAvailable media types Precautions for disposing of paper Precautions for storing mediaPrecautions for use Other precautions Precautions for handling prints Item No Ink color Ink capacity InkUse our recommended ink cartridges listed below Ink types Getting Started Basic knowledge Use our recommended waste ink bottle listed below Waste Ink BottleItem No Remarks Use our specified cleaning liquid Maintenance KitItem No Remarks Quantity Storage Kit Cleaning Kit Front External Views, Part Names, and Functions Rear Heater Operation Panel Function Functions of LCD, LEDs and keys LCD Heater Control Panel PS RIP PhotoPrint 4 DX Option Dryer 64 OptionRoll Cover 64 Option Exhaust Attachment Option Printer can receive data from the computer LCD Messages and Printer StateMessages on the LCD Printer is being initialized Printer is drying the media Printer is printingPrinter is paused Paper total count and ink removing amount are displayed Online state print information mode display Shutdown state display Menus can be operated in offline modeOffline menu mode display Printer is shutting downPage Basic Operations Basic Operations Turn the printer and the computer OFF Connecting with ComputerSystem configuration connection example Connection procedure Set the ID switch on the rear of the printer Set the terminator on the rear of the printer to on or OFF Printer Turning the Power On/Off Printer Turning the Power OnTurn on 1 the printer switch on the left rear Turn on the power ON/OFF switch on the operation panel Turn on Heater To turn the heater on Turn on the heater switch on the right rear of the printer Section Turning the Power Off Heater switch OFF Both edge of the platen Installing Paper Roll in the PrinterReplacing the Paper Roll Open the rear cover and slide the media edge guards to Pull the winder sensor lever to front side Slide the left flange movable side and put it intoPaper roll Tighten the left flange knob securely Feed the paper until a buzzer sounds from the paper feeder Paper setting direction Push down the pressure roller up/down lever Confirm the media edge guard setting again Select either paper roll or cut sheet When registering a new paper typeSelect a paper type Paper will be set automatically Loose the left flange knob, pull out the paper roll from Removing the Paper Roll from the PrinterFlange, and remove the paper roll from the printer Replacing Empty Paper Roll Replacing Paper Roll with AnotherReplacing Jammed Paper Roll Installing/Removing Cut Sheet in/from the Printer Remove an ink cartridge from the printer Ink Cartridge Replacement ProcedureReplacing Ink Cartridges Open the ink cover Insert a new ink cartridge into the printer Basic Operations End of ink cartridge replacementClose the ink cover Replace the ink cartridge according to the Ink Cartridge Replacement ProcedureReplacing Empty Ink Cartridge Guidance message appears If an Ink Cartridge Is Not Installed If an Ink Cartridge Is Not Detected Bottle Waste Ink Bottle Replacement ProcedureReplacing the Waste Ink Bottle Loosen the knob and lift up the lever from the waste ink Select YES and press the key If the Waste Ink Bottle Is Full Waste ink bottle cover If the Waste Ink Bottle Is Not InstalledInsert a new waste ink bottle into the printer and install Guidance message appears on the LCD Press Key Head Cleaning CleaningPress Key to display the Cleaning menu Press Key to enter the head cleaning menu Press Key again When the cleaning is completed, the screen is retured toPress Key to return to the original offline mode Cleaning takes several minutes Press Key to display the Feed menu Paper Feed FeedHold down Key Origin Point Setting Using the Origin Point Setting Function Input the base point print offset value for paper width Input the paper width and press KeyDirection origin point Select a paper type again Select *Yes or No of back feed operation Prepare the paper tube and 1 m-lead paper of which Installing Paper on WinderPaper width is the same as the paper’s you will use Lift the pressure roller up/down lever, insert paper from Slide the right flange movable side and insert it intoPaper tube Tighten the right flange knob securely Winding to wind the paper slightly Tape the edge of the paper on the lead paper at threePositions both sides and center Manually turn the scroller flange in the direction Slack winding Set the tension roller to the upper side Winding unit switch setting Precautions for setting the heater temperature Changing Heater Control Setting Temperature Front Print Rear Heater preset temperature by medium Using the Media Pressure Alternation Lever Using the Head Up/Down Lever Tighten the head fixing screws 2 pieces Using the Media Edge Guard Using the FAN Guard Positioning Bar Using the Print Pause/Restart and Cancel Keys Regular inspection and maintenance guide Inspection & MaintenanceCategoly Inspection/Maintenance To be Referred Capping Unit Cleaning Wiper Blade Cleaning Test Print Inspection & Maintenance Waste Ink Bottle Disposal Wiper sponge cleaningHead Cleaning Every one month inspection and maintenance Off state Ink Charge After Head Washing Head Wash Section Ink Charge After Head Washing Inspection & Maintenance Cleaning outer case Cleaning platen Use a ø3 mm mini-cotton swab Page Operation Panel Menu Operations Operation Panel Menu Operations Sub-menus of the menu group Basic Menu OperationMenu Hierarchical Structure Menu has the following hierarchical structures Menu Tree # Cleaning Mode 01 Mode Data Panel Head ADJ1 #HEAT HW Version Menu selection Switch between menu group screens with Keys. keyBasic Operations and Keys Key Set a parameter Select 01 Fine An example of Print Mode of the Entry menu is given belowSelect Print Mode You can return to 1 with key Select Entry menu with key Select Paper Feed ADJ. menu You can return to 1 with key Select menu with key Press key to return to 2 without executing the function Menu Print menu of the Func menu is given as an exampleSelect Func menu with key Select Menu Print menu You can return to 1 with key Case 2 To display only When the Scsi ID is selected, it is displayedScsi ID menu of the System menu is given as an example Select System menu with key Press keys so that parameter can be changed Select NameThen, modify the value If a value is character input for a parameter Character List Press key to determine the parameterKey INK Menu Menu Operations Paper roll Paper MenuCut sheet Paper selection Select Paper Paper name setting NameEntry Menu Parameter Enter a choice. Paper type number 01 to Set the paper scanning wait time Set a paper feed adjustment valueSet a print mode Parameter Enter a value XXX.XX% 97.00 to 103.00% Condition pass setting Condition Pass Print direction setting DirectionSet a print direction Page Parameter Enter a choice Not USE Set when the edge guard is not usedSet a paper feed mode Set a paper winding mode Paper setting mode Paper SET Mode Range To 55 C Heater will be OFF when ** is set Preset temperatureNot reach the preset temperature Sets the front heater temperature Celsius Fahrenheiht Sets ON/OFF of the color stripe print Sets the platen heater temperature Celsius FahrenheihtSets the rear heater temperature Celsius Fahrenheiht Initial temperature setting for the rear heater Rear Heater Normal Use this usually Selects a head action modeUse this usually Use this for print gradation data Cleaning mode Gives priority to data Selects a priority of the paper feed adjustment valueSelects a priority of the print mode Parameter Enter a value ±2000 pulses +5 mm Pulses=2.5 ∝m Heater mode priority setting Priority Heater Selects a priority of the heater modeDeleting registrated paper Delete Paper Initial values for the registered papers Select a paper number to be registered with the and keys Press the key to enter to the Entry menuSelect Select Paper menu with the and keys Press the key to change the parameter Press the key and revise the parameter Example of parameter settingRegistered is displayed. The display returns to 1 display ADJ Menu Paper feed adjustment pattern Parameter Enter a value xxx.xx% 97.00 to Paper feed adjustment correction value setting Feed Adjust Prints the pattern with high density and 8-pass mode Prints a pattern for adjusting a paper back feed amountPrints the pattern with standard and 4-pass mode Prints the pattern with high quality and 8-pass mode Service cleaning Service Service MenuSelects a service cleaning parameter Use this parameter when charging the ink in the printer Filling ink to the cap Fill CAP Cap cleaning CAP CleaningWiper cleaning Wiper Cleaning Parameter Execution form None Head height Cleaning Menu Feed Menu Prints error log information saved in the printer Prints information on the unit and panel settingsFunc Menu Adjustment pattern print Adjust Pattern Adjust Menu Reciplocating position Left adjustment Bk/Lm/Lc/Y/M/C Head position adjustment Lm/Lc/Y/M/C H-POS ADJ YY Reciplocating position Reight adjustment Bk/Lm/Lc/Y/M/C Displays the engine-SCSI firmware version Displays the Boot versionSystem Menu Displays English messages Displays the version number of the Scsi board WIM Displays the ICB board versionDisplays the Asic version Sets system date used in the unit Displays the heater hardware versionParameter Enter a value 00/01/01 to 99/12/31 Sets system time used in the unit Sets all parameter values to factory settingsSystem time setting System Time Factory setting Initial SET After resetting, the printer goes online Reset Menu Heater Controller Operation Heater Controller Operation Temperature Control ControllerOperation Temperature Control Stop ConditionHeater LDC Display Display in normal modeDisplay AAA to CCC, YYY to ZZZ Display at heater OFF Turn on Heater Power Switch massage is displayed on the LCDDisplay when heater AC power is turned OFF Display at exiting of the heater Entering the parameter setup mode Parameter Setup ModeSetup items and parameters are listed in the table below Setup items and parameters Selecting the setup item Moving the setup itemShows blinking Selecting a setting value Deciding the setting value Move to the last setup item, Exit menuExiting from the parameter setting mode System error Error MessagesRelay board cannot be detected Zero cross error occurs in the diagnostics Switch test error occurs in the diagnostics Troubleshooting Troubleshooting Items to be checked Troubleshooting Open the lever and rear cover Clearing Paper Jam Nnnn Error code When an Error Message AppearsService Call Errors POC error Engine error Communication Errors Ink cartridge Operator Call ErrorsFollowing errors can be corrected by the operator = Basic Operations Ink Cartridge Replacement Waste ink bottle = Basic Operations Waste Ink Bottle Replacement= Basic Operations Waste Ink Bottle Replacement Paper jam = Troubleshooting Clearing Paper Jam Paper = Basic Operations Paper Replacement Others Measures to be taken when the printer malfunctions When the Printer Fails to Work Correctly Symptom Possible cause Corrective measure When a Print Error Occurs When There Is an Abnormal Sound Appendix Appendix Printer Specifications Basic SpecificationsBasic printer specifications Options Options/ConsumablesOptions Name Item number Quantity Remarks Consumables Ink Name Item number Quantity Remarks Cleaning Liquid Name Item number Quantity Remarks Celsius and Fahrenheit Conversion List