Troubleshooting

Before deciding that there is a serious problem with the printer, check the following items.

Items to be checked

Symptom

Items to be checked

Corrective measures

 

 

 

 

Power cable connection

Plug the power cable into the outlet correctly.

No powering

 

 

Power supply to the outlet

Supply the power to the outlet.

 

 

 

 

Power switch ON/OFF

Turn the power switch ON.

 

See Section 2, Turing the Power ON/OFF.

 

 

 

 

 

 

 

The paper guide is heated during printing.

 

Printer status

Be sure the paper guide is heated by printing

The paper guide is not

 

the test pattern.

heated even when the

 

Press the ON key of the heater

heater is turned ON.

Heater control panel

(FRONT/PRINT/REAR) you desire again and

 

then be sure the paper guide is heated by

 

 

 

 

printing the test pattern.

 

 

 

The printer fails to start

ERROR lamp and message on

Take appropriate measures according to the

error message. See Section 5, When an Error

or operate correctly

the LCD

Message Appears.

 

 

 

 

 

 

Interface cable connection

Connect the interface cable correctly.

 

See Section 2, Turing the Power ON/OFF.

 

 

 

 

 

 

ERROR lamp and message on

Take appropriate measures according to the

Cannot print

error message. See Section 5, When an Error

the LCD

 

Message Appears.

 

 

 

 

 

 

ERROR lamp OFF

Print nozzle adjustment pattern. See Section 3,

 

Mechanical Adjustment Menu.

 

 

 

 

 

The transmitted data is

 

Check the communication conditions to the

not processed

DATA lamp (flashing?)

computer.

immediately

 

 

 

 

 

 

 

Paper type

Use our recommended paper.

 

See Appendix, Consumables.

 

 

 

 

 

Poor print quality

Ink type

Use our recommended ink.

 

See Appendix, Consumables.

 

 

 

 

 

 

Ink head cleaning

Clean the ink head.

 

See Section 2, Head Cleaning.

 

 

 

 

 

 

 

Check whether the paper type setting matches

 

 

the type of the loaded paper. See Section 2,

 

Paper type

Installing Paper Roll in the Printer and

 

Removing the paper roll from the Printer.

 

 

Paper jams occur

 

Use our recommended paper.

 

See Appendix, Consumables.

frequently

 

 

Paper setting

Set the paper correctly.

 

 

See Section 2, Replacing the Paper Roll.

 

 

 

 

 

 

Check whether there is any

Remove any foreign material.

 

foreign material in the carriage

 

See Section 5, Clearing Paper Jams.

 

path or the paper path.

 

 

 

 

 

Print is slow

Operational temperature

Use the printer in 20 to 25 ° C temperature.

 

 

 

5-2

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Seiko Group IP-6600 manual Troubleshooting, Items to be checked