Troubleshooting, Problems and Solutions, Line error | Sharp UX-A255

10. Troubleshooting

Problems and Solutions

If you have any problems with your fax, first refer to the following troubleshooting guide. If you cannot solve the problem, call Sharp's Customer Assistance Center at 1-800-BE SHARP.

Line error

Problem		Solution

LINE ERROR appears in	Try the transaction again. If the error persists, check
the display.	the following:
	•	Check the connection. The cord from the TEL.
		LINE jack to the wall jack should be no longer than
		six feet.
	• Make sure there are no modem devices sharing the
		same telephone line.
	•	Check with the other party to make sure their fax
		machine is functioning properly.
	•	Have your telephone line checked for line noise.
	•	Try connecting the fax machine to a different
		telephone line.
	•	If the problem still occurs, your fax machine may
		need service.

10. Trouble- shooting

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Sharp UX-A255 operation manual Troubleshooting, Problems and Solutions, Line error, Problem Solution

Contents

UX-A255 For Your Records Introduction Recommended paper weight is 20-lb. Copy Public switched telephone networkITU-T Ccitt G3 mode Yes cannot be used if power fails Important safety information Table of Contents Making Copies Special Functions Look at the Operation Panel START/MEMORY key Resolution / Reception Mode keyFunction key OpenLCR key Unpacking Checklist InstallationPoints to keep in mind when setting up About condensation Connecting the power cord Connecting the handsetConnections Connections Connecting the telephone line cord Comments Attach the paper tray and paper tray extension Loading the Imaging Film Loading the Imaging Film Insert the green gears Remove the new roll of imaging film from its packagingInsert the film into the print Compartment Loading Printing Paper Loading Printing Paper Print contrast setting Setting the paper size Press Function once Times Entering Your Name and Fax NumberEntering Your Name and Fax Number Enter your fax number by pressing the number keys max digits Setting the Date and Time Setting the Date and TimeFebruary, 12 for December, etc Example January Enter a two-digit number for the day 01 to Example the 5 th Daylight Saving Time Setting the Reception Mode Setting the Reception ModeSetting the reception mode Volume Adjustment Volume AdjustmentPress or until the display shows the desired volume level Speaker If you selected Ringer OFF OK ? HandsetRinger Setting Up and Using OpenLCR Press OpenLCR, 5 , and then START/MEMORY Registering by faxRegistering by phone Follow the instructions you hear Registering through OpenLCR’s Web site Downloading receiving the rate data manually Using OpenLCR Mark Meaning Press Function once and once To stop using OpenLCRTemporarily turning off OpenLCR What to do if you cannot connect to OpenLCR Changing your user profileWhat to do if E appears in the display To download new rate data Press Function once OncePress 1 SET to set the new phone number Press OpenLCR , Function Changing the Short Time and Long Time settingsSelecting a long or short call Enter a 2-digit number 01 to Press Memo once Once Using the Answering MachineExample Operating the Answering Machine When finished, replace the handset or pressTo listen to the outgoing message Activating the answering machine Toll Saver OFF Number of rings in TAD mode Toll Saver function Messages will play Listening to received messagesPress Play Recording phone conversations Erasing received messagesRecording reminders and messages for other users Setting ICM time Optional Answering Machine SettingsOptional Answering Machine Settings Fax reception on TAD failure Press To turn on automatic fax OGM only modeReception, or To turn it off Press Function once Transfer Function Press To turn on OGM only mode To turn it offProgramming the transfer number Transfer Function Press the number keys to enter the transfer number Recording the transfer messagePress Memo once Twice Delete the message Turning the Transfer function on and off Checking or erasing the transfer message Override Ringing Programming the override code Press once and 3 times Overriding the answering machine Remote code number Remote OperationsToll Saver Remote Operations Enter your remote code number and then press Retrieving your messages Unless you press twice Other remote operations Changing the fax reception modeTAD mode FAX mode TEL mode Turning the Transfer function on or off Recording a new outgoing messageChanging the transfer telephone number To turn Transfer on Press To turn off OGM only mode Press 1 , 2 , To turn on OGM only mode Press 1 , 1 ,Recording a new transfer message Recording a Memo Transmittable Documents Size and weightSending Faxes Loading the Document Loading the DocumentOther restrictions Adjusting the Resolution and Contrast Adjusting the Resolution and ContrastResolution settings Load the documents Contrast settings Sending a Fax by Normal Dialing Sending a Fax by Normal DialingPick up the handset or press Speaker Listen for the dial tone Dial the number of the receiving Storing fax and phone numbers for automatic dialing Sending a Fax by Automatic DialingSending a Fax by Automatic Dialing Enter the fax or voice number by pressing the number keys To return to Return to to store another number, or press Make the desired changes to the name Editing and clearing auto-dial numbersSelect Edit or Clear Return to to edit or clear another number, or press Using an auto-dial numberReturn to the date and time display If you are sending a fax, load the documents Sending a fax by Direct Keypad Dialing Automatic redialing Redial Press 1 to select YES, or Error Correction ModeSelect no Press to return to the date and time display Broadcasting sending a fax to multiple destinations Sending a Fax From MemorySending a Fax From Memory If desired, press If the memory becomes full Memory transmission Changing the number of rings Using FAX ModeReceiving Faxes Using TEL Mode Using TEL Mode Replace the handset Display shows Receiving and then Optional Reception Settings Optional Reception SettingsFax Signal Receive Press To turn on the function, or Reception RatioPress To select AUTO, or 2 to Select 100% Substitute Reception to Memory Substitute Reception to Memory Load the documents face down. Maximum of 10 pages Making Copies Copy Cut-off Special Functions Caller ID Requires Subscription to ServicePress YES to turn on Caller ID To turn off Caller ID, press 2 and go To Step How Caller ID operates Caller ID Requires Subscription to ServiceDisplay messages Press START/MEMORY to store your area code Viewing the Caller ID list When you have finished viewing the listPress Twice Dialing and transmission begin Fax Priority Call To delete calls from the Caller ID list Blocking voice calls Distinctive Ring Requires Subscription to Service Distinctive Ring Requires Subscription to Service Blocking Reception of Unwanted Faxes Blocking Reception of Unwanted Faxes Press START/MEMORY to print the list Printing ListsPress or until the desired list appears in the display Once Telephone Number List Setup ListMessage List Caller-ID List Headings in Transaction Report Transaction Report Transaction Report print condition Print head Maintenance Place the imaging film back in the print compartment Scanning glass and rollers If the scanning glass is difficult to clean Housing Problems and Solutions TroubleshootingLine error Problem Solution Problems and Solutions Dialing and transmission problems Reception and copying problems See Loading the Imaging Film in Chapter General problems Messages and Signals Messages and Signals Reception to Memory on Recalling Audible signals Clearing Paper Jams Clearing Paper JamsClearing a jammed document Clearing jammed printing paper Ordering Parts Setup GuideHandset cord Telephone line cord FCC Regulatory Information FCC Regulatory Information A R P Material Safety Data Sheet 2/2 Sending Faxes Quick Reference Guide Transmisión de mensajes telefax Guía de referencia rápida 102 Index Index Page Page Page Remote Operation Card Remote Commands Limited Warranty Sharp Corporation