APPENDIX A Troubleshooting
Before Contacting Technical Support
BEFORE CONTACTING TECHNICAL SUPPORT
Check the following items before you contact local Technical Support.
1.If the Mini 3G Broadband Router cannot be configured using a web browser:
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■
Be sure to have configured the Mini 3G Broadband Router with a valid IP address, subnet mask and default gateway.
Check that you have a valid network connection to the Mini 3G Broadband Router and that the Ethernet port or the wireless interface that you are using has not been disabled.
■If you are connecting to the Mini 3G Broadband Router through the wired Ethernet interface, check the network cabling between the management station and the Mini 3G Broadband Router. If you are connecting to Mini 3G Broadband Router from a wireless client, ensure that you have a valid connection.
2.If you forgot or lost the password:
■Set the Mini 3G Broadband Router to its default configuration by pressing the reset button on the back panel for 5 seconds or more. Then use the fixed user name “admin” and default password “smcadmin” to access the management interface.
3.If all other recovery measure fail, and the Mini 3G Broadband Router is still not functioning properly, take any of these steps:
■Reset the Mini 3G Broadband Router’s hardware using the web interface, or through a power reset.
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