[292] Troubleshooting

Troubleshooting

Computers

The image and sound are interrupted by noise when viewing a movie on a computer.

You are playing back the movie directly from the memory card. Import the movie to your computer using PlayMemories Home and play it back.

[293] Troubleshooting

Troubleshooting

Computers

Images exported from a computer cannot be viewed on this product.

Use PlayMemories Home to copy images that are stored on a computer onto a memory card inserted into this product and view them on this product.

[294] Troubleshooting

Troubleshooting

Memory cards

Formatted the memory card by mistake.

All the data on the memory card is deleted by formatting. You cannot restore the data.

[295] Troubleshooting

 

Troubleshooting

 

You cannot print images.

Printing

RAW images cannot be printed. To print RAW images, first convert them to JPEG images using “Image Data Converter.”

[296] Troubleshooting

Troubleshooting

Printing

The color of the image is strange.

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Sony ILCE6000B, ILCE6000LB Formatted the memory card by mistake, You cannot print images, Color of the image is strange