Troubleshooting | Sony ILCE6000B, ILCE6000LB instruction

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[248] Troubleshooting		If you have problems

Troubleshooting

If you have problems

If you experience trouble with the product, try the following solutions.

1.Check the items under “Troubleshooting”, then check the product.

2.Remove the battery pack, wait for about one minute, re-insert the battery pack, then turn on the power.

3.Initialize the settings.

4.Consult your dealer or local authorized service facility. Additional information on this product and answers to frequently asked questions can be found at our Customer Support Website.

http://www.sony.net/

[249] Troubleshooting

Troubleshooting

Battery pack and power

You cannot insert the battery pack into the product.

Make sure the direction of the battery pack is correct, and insert it until the lock lever is locked.

Image 191

Sony ILCE6000B, ILCE6000LB manual Troubleshooting, You cannot insert the battery pack into the product

Contents

Before Use How to Use Confirming the operation method Selecting a shooting modeConfirming the operation method Shooting Using shooting functions Adjusting the exposure Selecting the ISO sensitivity Selecting a drive mode Continuous shooting/Self-timerAdjusting color tones Selecting an effect mode Customizing the shooting functions for convenient use Setting the other functions of this product Viewing Viewing images on a TV Changing settingsUsing viewing functions Setup menu Controlling this product using a Smartphone Using Wi-Fi functionsConnecting this product and a Smartphone Adding applications to the product Viewing on computers Using this product abroad Precautions/This productPrecautions Cleaning this product Troubleshooting TroubleshootingIf you have problems Viewing images Wi-Fi Others MessagesComputers Memory cards Situations this product has difficulty handling When the lens is removedIdentifying parts Situations this product has difficulty handlingPage Attaching/removing the eyepiece cup Page Do not touch this part directly List of icons on the screen List of shooting mode icons 24M / 20M / 12M / 10M / 6.0M / 5.1M List of viewing mode iconsP* a S M 100Page 7500K A5 G5 100-0003±0.0 250 ±3 ±3 ±3Lock-on AF REC 2014-1-1 1037AM List of focus range finder frames When using focal plane phase detection AF mode Using the shoulder strap Attaching the eyepiece cup About the In-Camera Guide Adjusting the viewfinder diopter-adjustmentAbout the shooting advice Using Menu items Using the control wheel Using the Fn Function button Performing settings on the dedicated screen Using the Quick Navi Shooting still images Shooting movies Focus indicator Superior Auto List of mode dial functionsAvailable functions Intelligent Auto Intelligent Auto Superior Auto Image processing About Scene RecognitionAdvantages of automatic shooting Scene Recognition Program Shift Program Auto Sweep Panorama Scene Selection Menu item details Anti Motion Blur Night SceneHand-held Twilight Night Portrait Shutter Priority Manual Exposure Aperture Priority Bulb Memory recall Zoom Movie About Zoom on the camera Zoom features available with this product On：Digital Zoom Zoom SettingOptical zoom only default setting OnClearImage Zoom About zoom scale Using flashWhen Aspect Ratio is When you do not use the flash Autoflash Flash ModeFill-flash default setting Flash Off Rear Sync WirelessFlash Comp Slow Sync Switching the screen display Shooting Disp Button Finder Disp Button Monitor Aspect Ratio still image Image size when Aspect Ratio isDefault setting Image Size still image Standard Fine default settingQuality still image Panorama Size Panorama Direction Focus Mode Focus Area Flexible Spot Focal plane phase detection AFZone Center Manual Focus Focus-lock MF Assist still image Direct manual focus DMF Focus Magnif. Time Sec default settingFocus Magnifier Peaking Color Peaking Level Lock-on AF Using Lock-on AF If you select On Start w/shutter Pre-AF still imageIf you select On AF/MF control On default settingEye-Start AF still image AF/MF Ctrl Toggle Auto default settingAF Illuminator still image AF/MF Control Hold AF Micro Adj AF w/ shutter still image Disp. cont. AF area Eye AF AF On Fast Normal default settingAF drive speed movie AF Track Duration movie Exposure Comp Measuring the exact distance to the subject Spot Metering ModeMulti default setting AEL w/ shutter still image AE lock Ambient only Ambient&flash default settingExp.comp.set Exposure step ZebraExposure Set. Guide Wheel Drive Mode3EV default setting/0.5EV Dial/Wheel Ev Comp Cont. Shooting Self-timer 2 Sec Self-timerSelf-timerCont Self-timer 10 Sec default setting Cont. Bracket Single Bracket Single Bracket 0.5EV 5 Image Single Bracket 0.3EV 3 Image default settingSingle Bracket 0.3EV 5 Image Single Bracket 0.5EV 3 Image DRO Bracket WB bracket Multi Frame NR： →－→＋ default settingISO Auto default setting Bracket order Multi Frame NR Range Optimizer Lv1 ― D-Range Optimizer Lv5 Range Optimizer Auto default settingRange Opt. DRO Auto HDR Auto HDR Exposure Diff .0EV ― Auto HDR Exposure Diff .0EV Auto HDR Exposure Diff. Auto default settingWhite Balance Cloudy Custom SetupDaylight Shade Picture Effect Capturing a basic white color in Custom Setup mode Retro Photo Toy CameraPop Color Posterization Creative Style Standard default setting To set Contrast, Saturation and Sharpness File Format movie Registering preferred settings Style Box Menu items details Record Setting movieWhen File Format is set to Avchd When File Format is set to MP4 24p 17MFH 25p 17MFH File Format MP4 1440×1080 12M default settingAudio Recording 24p 24MFX 25p 24MFX Auto Slow Shut. movie Wind Noise Reduct Memory Always default settingMovie Mode Only Movie Button Function Menu Set Custom Key SettingsTo recall registered settings To change registered settings Function of the center button Function of the AEL buttonFunction of the Custom button Function of the right button Function of the left button Photo Creativity Dial/Wheel SetupSS F/no. default setting Function of the down button Smile/Face Detect Smile Shutter On Regist. Faces default settingFace Detection frame Tips for capturing smiles more effectively Face Registration New Registration Soft Skin Effect still image Face Registration Delete Face Registration Order Exchanging Auto Obj. Framing still image Red Eye Reduction Long Exposure NR still image SteadyShot Color Space still image High ISO NR still image Grid Line Live View Display 10 Sec/5 Sec/2 Sec default settingAuto Review Monitor Setting Effect on default settingSetting Effect OFF Viewfinder Front Curtain Shut EnableDisable default setting Release w/o Lens Shading Comp Auto Img. Extract Auto Chro. Aber. CompDistortion Comp Lock Unlock default settingDial / Wheel Lock Aperture Preview Playing back images Shot. Result Preview Image Index Playback zoom Displaying a desired image quickly Switching the screen display during playbackDeleting a displayed image To return to single-image playback All in this Folder Deleting multiple selected imagesPlaying back movies Multiple Img Available operations during movie playback Playing back panoramic images Specify Printing Cancel AllPrint Setting Display Rotation View Mode Repeat Slide ShowRotate To quit the slideshow in the middle of playback 4K Still Image PB Cancel All in this FolderCancel All with this date Protect Viewing images on an HD TV Hint Viewing images on a Bravia Sync-compatible TV Sunny Weather Monitor BrightnessViewfinder Bright Finder Color Temp －2 to +2 Volume SettingsAudio signals Adjusting the volume during playback Communication status screen display Upload SettingsEye-Fi Delete confirm Mode Dial GuideTile Menu Delete first Pwr Save Start TimePAL/NTSC Selector Cleaning Mode Remote Ctrl Demo Mode 1080i Hdmi Resolution1080p USB Connection Hdmi Info. Display Single USB LUN SettingMass Storage PC Remote Language Date/Time SetupArea Setting File Number Series default settingReset Format Folder Name New Folder Date Form Recover Image DBStandard Form default setting Display Media Info Certification Logo Overseas model only Setting ResetCamera Settings Reset Version PlayMemories Mobile Connecting an Android smartphone to this product Connecting the product to an iPhone or iPad Calling up an application using One-touchNFC Smart Remote Embedded About NFC Send to Smartphone Select on Smartphone Select on This Device About NFC View on TV Send to Computer Playback Image Size Slideshow settingsPlayback Selection Effects WPS Push Airplane ModeAccess Point Set How to use the keyboard For example If you want to enter abd Other setting items Disp MAC Address SSID/PW ResetEdit Device Name Recommended computer environment Reset Network SetOpening a service account PlayMemories Camera Apps Downloading applications Launching the downloaded application Uninstalling applicationsHow to launch the applications faster Changing the order of applications PlayMemories Home Installing PlayMemories Home Software for Mac computers Wireless Auto Import Windows Installing Image Data ConverterAccessing Image Data Converter Guide Image Data Converter Windows Mac Installing Remote Camera ControlAccessing Remote Camera Control Help Guide Remote Camera Control Importing images to the computer Connecting the product to a computer Disc type Disconnecting the product from the computer Standard definition image quality STD Selecting the disc creation methodHigh-definition image quality HD High-definition image quality HD Avchd recording disc HDD recorder, etc Creating a disc with a device other than a computerCreates a disc with high-definition image quality HD Blu-ray recorder Backing up memory cards PrecautionsCreating Blu-ray Discs On moisture condensation On operating temperaturesCreating an image database file Do not use/store the product in the following places On the monitor and lens On image data compatibility Charging the battery pack On the internal rechargeable batteryCharging method of the internal rechargeable battery Charging time Full charge Effective use of the battery pack On battery life Charging the battery packRemaining battery indicator How to store the battery pack SD card Memory cardMemory card Memory Stick PRO Duo media Memory Stick PRO Duo media *1*2*3 Memory Stick media Cleaning the flash On cleaningCleaning the lens and flash Cleaning the lens Number of still images Cleaning the camera bodyCleaning the product surface Cleaning the monitor Recordable time of movies 1440×1080 12M On TV color systems Plug adaptor Mount Adaptor LA-EA2 Mount Adaptor LA-EA1 Mount Adaptor Available focus area Wide LA-EA3 Mount AdaptorLA-EA4 Mount Adaptor Avchd format On GNU GPL/LGPL applied software License Trademarks You cannot insert the battery pack into the product You cannot turn on the product Power turns off suddenlyRemaining battery level indicator shows an incorrect level You cannot record images Battery pack is not chargedMonitor does not turn on even when the product is turned on Zoom does not work Recording takes a long timeImage is out of focus Date and time are recorded incorrectly Flash does not workRecording date and time are not displayed on the screen Eyes of the subject come out red Image colors are not correct Image is not clear in the viewfinder Dots appear and remain on the screenYou cannot shoot images continuously Flash takes too long to recharge Corners of the picture are too darkImage is blurred LCD screen darkens after a short period of time passed Image cannot be deleted Control dial or control wheel does not workImages cannot be played back Date and time are not displayed WPS Push does not work You cannot find the wireless access point to be connectedImage was deleted by mistake Dpof mark cannot be put You cannot send movies to a smartphone Send to Computer is canceled halfway You cannot import images You cannot use One-Touch connection NFCComputer does not recognize this product Color of the image is strange Formatted the memory card by mistakeYou cannot print images Lens gets fogged Images are printed with both edges cut offYou cannot print images with the date Product does not work properly Product becomes warm when you use it for a long timeClock Set screen appears when you turn on the product Unable to use memory card. Format? Memory Card ErrorAppears on the screen Set Area/Date/Time Unable to print ProcessingUnable to display Cannot recognize lens. Attach it properly Unable to magnify Unable to rotate image Image DataBase File errorSystem Error Camera Error. Turn power off then on Situations this product has difficulty handling