Troubleshooting

You can use this chart to establish possible causes of an apparent problem; always double-check before sending

the camcorder for repair. If a problem persists, contact your Sony dealer.

Symptoms

Cause

Remedy

The camcorder does not power on

There is no battery pack attached.

Attach a battery pack (see page 31).

when you set the POWER switch to

 

 

The battery pack is exhausted.

Replace the battery pack with a fully charged

ON.

 

one (see page 31).

 

 

 

 

 

 

The AC adaptor is not connected.

Connect the AC adaptor (see page 31).

 

 

 

Recording does not start when you

The POWER switch is set to OFF.

Set the POWER switch to ON.

press the REC button.

 

 

The disc has the Write Inhibit tab in the

Set the Write Inhibit tab to allow recording

 

 

recording disabled position.

(see page 48), or change the disc.

 

 

 

 

The disc is full.

Replace the disc with one with sufficient free

 

 

space, or format the disc (see page 49).

 

 

 

 

The inserted disc requires salvage

Carry out salvage processing (see page 50).

 

processing.

 

 

 

 

 

The recording format setting is different

Change the disc, or change the recording

 

from that of the already recorded clips.

format (see page 53).

 

 

 

Playback does not start when you

The unit is stopped at the position after

Press the PREV button to move to the first

press the PLAY button.

recording finished.

frame of a clip, or hold down the PLAY/

 

 

PAUSE button and press the PREV button to

 

 

move to any other position.

 

 

 

The power supply cuts while

The battery pack is exhausted.

Replace the battery pack with a fully charged

operating.

 

one (see page 31).

 

 

 

The battery goes dead very quickly.

The operating temperature is very low.

Use a BP-GL95 (see page 31).

 

 

 

 

The battery pack is inadequately charged.

Recharge the battery pack (see page 31).

 

 

 

It is not possible to eject the disc.

The battery pack is exhausted.

Replace the battery pack with a fully charged

 

 

one (see page 31).

 

 

 

 

 

If the battery cannot be charged, or there is

 

 

no replacement battery, use the procedure in

 

 

the next item, “To eject the disc when there is

 

 

no power supply” to eject the disc.

 

 

 

 

The POWER switch is set to OFF.

Set the POWER switch to ON.

 

 

 

The playback picture quality is poor.

The disc surface is scratched, or there is

Replace the disc.

The playback picture does not

dirt or dust adhering to the disc.

 

appear.

 

 

The recording surface of the disc has

 

The playback sound does not hear.

 

 

deteriorated over time.

 

 

The laser diode has deteriorated.

On the HOURS METER page of the

 

 

DIAGNOSIS menu, check the cumulative

 

 

light output parameters of the optical head

 

 

(see page 125).

 

 

 

All controls except the EJECT

There is condensation.

Remove the disc and wait with the power on

button are disabled.

 

until the condensation has evaporated.

 

 

 

Audio recording is not possible.

The AUDIO LEVEL (CH-1/CH-2) knobs

Adjust the setting of the AUDIO LEVEL

 

are set to the minimum level.

knobs (see page 13).

 

 

 

Audio recording is not possible.

The AUDIO LEVEL knob on the front is set

Adjust the setting of the AUDIO LEVEL knob

 

to the minimum level.

on the front (see page 19).

 

 

 

The recorded sound is distorted.

The audio level is too high.

Adjust the setting of the AUDIO LEVEL

 

 

knobs, and record again (see page 19).

 

 

 

The recorded sound has a high

The audio level is too low.

Adjust the setting of the AUDIO LEVEL

noise level.

 

knobs, and record again (see page 19).

 

 

 

Appendix

Troubleshooting 169