English
Troubleshooting
If you run into any problem using your camcorder, use the following table to troubleshoot the problem. If the problem persists, disconnect the power source and contact your Sony dealer or local authorized Sony service facility. If “C:ss:ss” appears on the LCD screen or in the viewfinder, the
Symptom | Cause and/or Corrective Actions |
START/STOP does not operate. | • The POWER switch is set to OFF (CHARGE) or PLAYER. |
| c Set it to CAMERA. (p. 22) |
| • STANDBY is set to LOCK. |
| c Turn STANDBY to STANDBY. (p. 22) |
| • The tape has run out. |
| c Rewind the tape or insert a new one. (p. 21, 34) |
| • The |
| c Use a new tape or slide the tab. (p. 21) |
| • The tape is stuck to the drum (moisture condensation). |
| c Remove the cassette and leave your camcorder for at least 1 |
| hour to acclimatize. (p. 100) |
The power goes off. | • While being operated in the CAMERA mode, your camcorder |
| has been in the standby mode for more than 5 minutes. |
| c Turn STANDBY down once and then up again. (p. 22) |
The image on the viewfinder screen • The viewfinder lens is not adjusted. | |
is not clear. | c Adjust the viewfinder lens. (p. 27) |
The SteadyShot function does not | • STEADYSHOT is set to OFF in the menu settings. |
work. | c Set it to ON. (p. 70) |
TRV87E only) | • The SteadyShot function does not work when the wide mode is |
| set to 16:9FULL. |
The autofocusing function does not | • FOCUS is set to MANUAL. |
work. | c Set it to AUTO. (p. 58) |
| • Shooting conditions are not suitable for autofocus. |
| c Set FOCUS to MANUAL to focus manually. (p. 58) |
The fader function does not work. | • The digital effect function is working. |
c Cancel it. (p. 51) | |
The x indicator flashes in the | • The video heads may be dirty. |
viewfinder. | c Clean the heads using the Sony |
| (not supplied). (p. 101) |
The picture does not appear in the | • The LCD panel is open. |
viewfinder. | c Close the LCD panel. (p. 24) |
A vertical band appears when you | • The contrast between the subject and background is too high. |
shoot a subject such as lights or a | This is not a malfunction. |
candle flame against a dark |
|
background. |
|
A vertical band appears when you | • This is not a malfunction. |
shoot a very bright subject. |
|
Some tiny white spots appear in the | • Slow shutter, low lux or Super NightShot mode is activated. |
viewfinder or on the LCD screen. | This is not a malfunction. |
|
An unknown picture is displayed in • If 10 minutes elapse after you set the POWER switch to
the viewfinder or on the LCD screen. CAMERA or DEMO MODE is set to ON in the menu settings without a cassette inserted, your camcorder automatically starts the demonstration.
cInsert a cassette and the demonstration stops. You can also cancel DEMO MODE. (p. 75)
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