Getting Help | Sprint Nextel VI-3155I guide

Getting Help

Visit www.sprintpcs.com

You can go online to:

⬤Access your account information

⬤Check your minutes used (depending on your Sprint PCS Service Plan)

⬤View and pay your bill

⬤Make your life easier by enrolling in Sprint PCS Online Billing and Automatic Payment

⬤Purchase accessories

⬤Shop for the latest Sprint PCS Phones

⬤View available Sprint PCS Service Plans and options

⬤Learn more about Sprint PCS Vision and other great products like games, ringers, screen savers, and more.

Reaching Sprint Customer Service

You can reach Sprint Customer Service many different ways:

⬤Dial on your Sprint PCS Phone

⬤Sign on to your account at www.sprintpcs.com

⬤Call us toll-free at 1-888-211-4727(Consumer customers) or 1-888-788-4727(Business customers)

⬤Write to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742

Setting Up Service

Section 1A: Setting Up Service

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Sprint Nextel VI-3155I manual Getting Help, Reaching Sprint Customer Service

Contents

Sprint PCS Service Page Table of Contents 2B. Controlling Your Phone’s Settings 2C. Setting Your Phone’s Security 2E. Navigating Through Menus Page Sprint PCS Service Features 3B. Sprint PCS Vision Index Welcome and thank you for choosing Sprint Welcome to Sprint Introduction Getting Started Page This Section Setting Up Service Determining if Your Phone is Already Activated Getting Started With Sprint PCS ServiceUnlocking Your Phone Setting Up Your Voicemail 888-211-4PCS Sprint PCS Account PasswordsAccount Password Voicemail Password Sprint PCS Vision Password Getting Help Reaching Sprint Customer Service Sprint PCS Directory Assistance Receiving Automated Invoicing Information Sprint PCS Operator Services Page Your Sprint PCS Phone Page Your Sprint PCS Phone The Basics Front View of Your Phone Key Functions Your Sprint PCS Phone The Basics Select center softkey Viewing the Display Screen Phone Basics Features of Your Sprint PCS Phone Phone Basics Turning Your Phone On Turning Your Phone On and OffTurning Your Phone Off Battery Capacity Using Your Phone’s Battery and ChargerInstalling the Battery Charging the Battery Removing the Battery Using the Charger Making and Answering Calls Displaying Your Phone NumberMaking Calls Twice Dialing Options Answering Calls Options Missed Call NotificationEnding a Call Press Menu Call Logs Missed calls In-Call Options Calling Emergency Numbers Saving a Phone Number End-of-Call Options Press Menu Contacts Names Finding a Phone NumberDialing and Saving Phone Numbers With Pauses Dialing From the Contacts List Using Speed Dialing Entering Text Selecting a Character Input ModeDictionary on or Dictionary off-to activate T9 text Adding a Word to the T9 Database Entering Characters Using T9 Text Input Entering Characters by Tapping the Keypad Controlling Your Phone’s Settings Customize a Profile ProfilesSelect Customize Set a Timed Profile Select Customize Ringing tone Sound SettingsRinger Types Selecting Ringer Types for Voice Calls Select Customize Message alert tone Adjusting the Phone’s Volume SettingsSelecting Ringer Types for Messages Selecting Light Effects for Calls and Messages Changing the Backlight Time-out Display SettingsPress Menu Settings Main display Backlight time-out Changing the Banner Select Set contrast Changing the WallpaperChanging the Contrast Press Options and Set as wallpaper Changing the Color Scheme Power SaverPress Menu Settings Main display Color schemes Changing the Phone’s Menu Style Deleting Old Messages Messaging SettingsCanned messages Press Menu Messages Text messages Create Message TTY Use With Sprint PCS Service Emergency Calling Options Select options Go to MenuChoose Go to Functions Organize Functions Location Info Sharing Call SettingsAnykey Answer International Prefix Answer When Fold Is OpenedAutomatic Redial Speed dialing Saving Calling Card Information Calling Card Making Calling Card Calls Call Summary Ringing Tone for No Caller ID Phone Language Phone SettingsAutomatic Keyguard Touch tone length option Touch TonesSet Type Set Length Help Text Activation Start-up TonePage Setting Your Phone’s Security Accessing the Security Menu Activate or Deactivate Phone Lock Using Your Phone’s Lock Feature Call the Allowed Phone Number Allow Numbers When Phone Locked Select Change lock code Changing the Lock Code Restrict outgoing calls-calls cannot be made Resetting Your PhoneCall Restrictions Select Call restrictions Enabling and Disabling Sprint PCS Vision Services Security Features for Sprint PCS VisionSMPage Controlling Your Roaming Experience Recognizing the Roaming Icon on the Display Screen Understanding RoamingRoaming on Other Digital Networks Roaming on Analog Networks Checking for Voicemail Messages While Roaming Set Mode Setting Your Phone’s Roam ModePress Menu Settings Roaming Set mode Press Menu Settings Roaming Call guard Controlling Roaming Charges Using Call Guard Menu Navigation Menu Structure Viewing the Menus Navigating Through Menus Backing Up Within a Menu Menu NavigationMenu Structure Selecting Menu Items Viewing the Menus Menu Diagram Profiles Settings Mini Display Web Organizer Managing Call Log Viewing the Call Log View Received Calls View Missed CallsView Dialed Numbers Saving a Phone Number From the Call Log Deleting Call Logs Using Contacts Add detail Number Adding a New ContactAdding a Phone Number to a Contact Press Menu Contacts Names Options Add new Add detail Tone Selecting a Ringer Type for a Contact Entry Changing Contacts Entry Options Editing a Contacts Entry’s Phone Number Editing a Contacts EntryEdit number and press Select Speed dial Select Assigning Speed Dialing NumbersSpeed dial and press Select Using the Phone’s Tools Set or Change an Alarm Setting Using Your Phone’s Alarm ClockRepeat Alarm Snooze Time-out Set the Alarm ToneAlarm Conditions Turn an Alarm Off Open the Calendar Using Your Phone’s CalendarGo to a Date Viewing Notes day view Adding Notes to the Calendar Options While Viewing a List of Notes Receive Calendar Notes Send a NoteOptions Save Using Your Phone’s Note Pad Add a To-do Note Using Your Phone’s To-do ListView a To-do Note Edit a To-do Note Options Square or Square root Using Your Phone’s Calculator Calculator Options Exchange rate Currency ConverterSelect Options To home or To foreign Change the Time Using Your Phone’s Countdown TimerSet the Timer Menu Organizer Timer Change time Stop the Timer Before the Alarm Sounds Measure Time Using Your Phone’s Stopwatch Menu Organizer Stopwatch Show last time or View times Operation NoteSave, View or Delete Lap and Split Times Stopwatch Options Using the Phone’s Tools 105 Turning the Radio On and Off Using Your Phone’s Radio Options Turn off Using the Radio Saving a Radio Channel Activating an Equalizer Set Using Your Phone’s Media EqualizerCreating a Custom Equalizer Set 110 Using Your Phone’s Voice Services Using Voice Navigation Voice Dialing Assigning a Voice Tag to a Command Using Your Phone Handsfree With Voice NavigationUsing Voice Navigation Voice Navigation Options Using Voice Tags to Dial a Phone NumberAssigning a Voice Tag to an Entry Dialing a Number Record Speech or Sound Managing Voice MemosOptions or OK Voice Memo Options 118 Sprint PCS Service Features 120 Sprint PCS Service Features The Basics New Voicemail Message Alerts Using VoicemailSetting Up Your Voicemail Voicemail Notification Sprint PCS Service Features The Basics 123 Using the Menu Keys on Your Phone to Access Your Messages Using Speed Dial Message AccessRetrieving Your Voicemail Messages Voicemail Button Guide Setting Up Group Distribution Lists Using Expert ModeVoicemail Options Voicemail-to-Voicemail Message Sprint PCS Callback Voicemail-to-Voicemail Message Forwarding Voicemail-to-Voicemail Message ReplyVoicemail-to-Voicemail Receipt Request Continue Recording Clear Your Voicemail Icon Voicemail Menu Key Sprint PCS Service Features The Basics 131 Composing SMS Text Messages Using SMS Text Messaging Sprint PCS Service Features The Basics 133 Distribution List Reading Your Messages Templates Replying to a Message Message Options Save sent messages-selectAlways save, Always prompt, or Off Change Your Other SettingsMessaging Text messages Message settings Sending options Change Your Sending Options Sprint PCS Service Features The Basics Receiving and Saving a Picture Message Picture Messages View Insert Composing and Sending a Picture Message Responding to Call Waiting Using Caller ID Making a Three-Way Call Using Call Forwarding 144 Sprint PCS VisionSM Sprint PCS Vision Applications Your User Name Getting Started With Sprint PCS Vision Finding Your User Name Launching a Sprint PCS Vision Connection Vision ConnectingSprint PCS Vision Home Net Guard Press Menu Settings PCS Vision Net Guard Sprint PCS Vision Connection Status and Indicators Softkeys Navigating the WebScrolling Going Back Selecting Going Home Message Types Accessing MessagingAccessing Sprint PCS Mail Sprint PCS Messaging Accessing Additional E-mail Providers Messaging Select Instant Messaging Accessing Instant Messaging Accessing the Download Menus Downloading Premium Services ContentSelecting an Item to Download Downloading an Item Downloads Select My Content Manager Using My Content Manager Sprint PCS Vision 161 Web Using the Browser MenuExploring the Web Opening the Browser Menu 164 Sprint PCS Vision Select Bookmarks Accessing a BookmarkCreating a Bookmark Deleting a Bookmark Select Go to URL Going to a Specific Web site Restarting the Web Browser Reloading a WebSelect Restart Browser Sprint PCS Vision FAQs When is my data connection dormant? 170 Sprint PCS Voice CommandSM It’s Easy to Get Started Getting Started With Sprint PCS Voice Command Creating Your Own Address Book Making a Call With Sprint PCS Voice Command Accessing Information Using Sprint PCS Voice Command 176 Safety Guidelines Warranty Information 178 Safety Safety Getting the Most Out of Your Reception Keeping Tabs on Signal StrengthUnderstanding the Power Save Feature Knowing Radio Frequency Safety Maintaining Your Phone’s Peak Performance Using Your Phone Near Other Electronic Devices Maintaining Safe Use of and Access to Your PhoneUsing Your Phone While Driving Following Safety Guidelines Turning Off Your Phone Before Flying Restricting Children’s Access to Your PhoneTurning Off Your Phone in Dangerous Areas Protecting Your Battery Caring for the BatteryDisposal of Lithium Ion LiIon Batteries FCC Notice Acknowledging Special Precautions and the FCC NoticeBody-Worn Operation FCC Radiofrequency Emission Specific Absorption Rates SAR for Wireless Phones Phone Guide Proprietary Notice Owner’s Record 188 Manufacturer’s Warranty Manufacturer’s Warranty Nokia One-year Limited Warranty Manufacturer’s Warranty Manufacturer’s Warranty 191 192 Manufacturer’s Warranty Manufacturer’s Warranty 193 194 Manufacturer’s Warranty Index SMS Text Messaging 132 speed dial Turning Your Phone On and Off Video ringing tone 38, 76 view