Sun Microsystems 2005Q1 manual Introduction to shooter, Sra

Troubleshooting SRA

gateway-install-root/SUNWam/config/AMConfig-instance-name.properties

2.Set the debug level: com.iplanet.services.debug.level=

The debug levels are:

error - Only serious errors are logged in the debug file. Rewriter usually stops functioning when such errors occur.

warning - Warning messages are logged. message - All debug messages are logged. off - No debug messages are logged.

3.Specify the directory for the debug files in the following property of the

AMConfig-instance-name.properties file: com.iplanet.services.debug.directory=/var/opt/SUNWam/debug where /var/opt/SUNWam/debug is the default debug directory.

4.Restart the Gateway from a terminal window: gateway-install-root/SUNWps/bin/gateway-ngateway-profile-namestart

Introduction to shooter

The shooter tool captures all the information that the development and support team will require to troubleshoot problems in your deployment of the Sun Java System Portal Server Secure Remote Access product. You can also run this tool on a Portal Server machine.

This tool captures the following data:

•Installation type - determines if the installation has Sun Java System Portal Server with Sun Java System Secure Remote Access core, or Portal Server with

SRA

•System configuration related information -determines the host, domain, operating system, version, CPU type and speed, clock speed, and memory available

•Processors, processor sets, and the SRA processes bound to them

•SRA installation log

•The platform.conf file(s)

Appendix D Troubleshooting Your Portal Deployment 163