Troubleshooting SRA
162 Portal Server 6 2005Q1 •Deployment Planning Guide

Configuring a Sun Java System Portal Server

Instance to Use an HTTP Proxy

If the Portal Server software is installed on a host that cannot dire ctly acc ess certa in
portions of the Internet or your intranet, you can receive errors. For example, when
using the
SampleSimpleWebService
provider, you might see the following error
when the proxy has not been configured:
➤To Configure Usage of an HTTP Proxy for a Portal Serve r Instance
1. Change directories to the portal server install root directory containing the
configuration for the instance.
cd
portal-server-install-root
/SUNWam/servers/https-
servername
/config
2. Edit the server.xml file within this directory and add the following lines:
http.proxyHost=
proxy-host
http.proxyPort=
proxy-port
http.nonProxyHosts=
portal-host
where proxy-host is the fully-qualified domain name of the proxy host,
proxy-port is the port on which the proxy is run, and portal-host is the fully
qualified domain name of the portal host.
Troubleshooting SRA
This section describes how to capture information that Sun Java System support
personnel need to troubleshoot problems in your deployment.

Debugging the Gateway

To turn debugging on or off, you set the level of debugging or set it to off. The
following steps describe what to do.
1. Log in as root to the Gateway machine and edit the following file:
java.net.UnknownHostException: services.xmeth ods.n et