StorageL
ibrary Installation and User Guide
67
The library includes advanced system monitoring and alerting mechanisms that inform you of library
status
and issues. It also notifies you of issues it detects and guides you through diagnosing and
correcting issues before problems interfere with backups.
This chapter describes commands that you can select from the
Tools
menu to monitor the library,
configure
and test tape drives, work with connectivity, e
-
mail current logs, and save and restore library
configurations.
About
RAS Tickets
The library uses advanced problem detection, reporting, and notification technology to alert customers
of problems as soon as
they occur. The library performs numerous self
-tests to monitor the librarys
temperature, voltage and currents, and standard library operations. It performs these self
-
tests each
time the library is powered on, and during normal operation when the librar
y is idle.
If the self
-
test detects a problem, the library generates a service report, or RAS
ticket, which
identifies
which
component,
is likely causing the problem. The librarys LEDs may also turn on or off and flash
to indicate an abnormal state. If th
e problem is not severe, the library continues to provide full
functionality to all unaffected partitions.
When possible, the library provides instructions for resolving problems. These instructions appear on
the librarys front panel, and are also availab
le via the remote management interface. Access the
librarys online Help system if you have questions about the instructions provided.
Viewing
RAS Tickets
From the
Tools
menu on both the front panel and the remote management interface, you can view
library
RAS tickets. RAS tickets are special service reports that summarize the current reliability,
availability, and serviceability of the library. RAS tickets provide detailed information about system
problems. From the remote management interface and the fron
t panel interface, this view lists all of
the library RAS tickets in the order in which they were created starting with the most recent. All RAS
tickets are considered unopened until a
user
clicks
OK
. After you click
OK
, the ticket is considered
opened.
Al
so included on the RAS tickets log is an explanation of what error the library encountered.
The paths to open the appropriate screen
s
are:
From the
RMI
, select
Tools > Diagnostics > Capture Logs
From the
FPI
, select
Tools > Diagnostics > Capture Logs