MSAP2000 AAMS User’s Guide

Table 72 Testing In-house Wiring

 

 

STEPS

TEST

 

 

A

Connect a standard telephone to MDF 1. If there is no dial tone, then a problem with

 

the wire or wire connections between MDF 1 and the TELCO exists. Contact your

 

telephone company for troubleshooting.

 

 

B

Connect a telephone to the upper port of MDF 2. If there is no dial tone, then the

 

problem is between MDF 1 and MDF 2. Check the telephone wire and connections

 

between MDFs 1 and 2.

 

 

C

Disconnect the telephone wire from the CO pin. Connect a telephone to the telephone

 

wire. If there is no dial tone, then the problem is between your device and MDF 2.

 

Check the telephone wire’s pin assignments (refer to the appendices for the proper

 

pin assignments). Replace the telephone wire if the pin assignments are OK and

 

there is still no dial tone.

D

Reconnect the telephone wire to the CO pin.

 

Disconnect the telephone wire from the USER pin. Connect a telephone to the USER pin

 

(refer to the appendices for the proper pin assignments).

 

If there is no dial tone, your device’s internal splitter may be faulty, contact your

 

 

vendor. E

Reconnect the telephone wire to the USER pin.

 

Connect a telephone to a lower port of MDF 3. If there is no dial tone, then the

 

problem is between your device and MDF 3. Check the pin assignments of the

 

telephone wire’s connector that connects to the USER pin. Replace the telephone wire

 

connecting your device to MDF 3.

 

If there is no dial tone, then MDF 3 may be faulty. Contact the telephone company if

 

that is the case.

 

 

F

Disconnect the DSL modem from the wall jack and connect the telephone to the wall jack.

 

If there is no dial tone, then there is a problem with the building wiring between the DSL

 

subscriber’s home and the MDF. Contact your telephone company for troubleshooting.

 

 

32.5 Local Server

The computer behind a DSL modem or router cannot access a local server connected to the

MSAP2000 AAMS.

Table 73 Local Server Troubleshooting

STEPS

CORRECTIVE ACTION

 

 

1Refer to Section 33.3 on page 270 to make sure that the subscriber is able to transmit to the MSAP2000 AAMS.

2Make sure the computer behind the DSL device has the correct gateway IP address configured.

3Check the VLAN configuration (refer to the chapter on VLAN).

4Check the cable and connections between the MSAP2000 AAMS and the local server.

5Try to access another local server.

If data can be transmitted to a different local server, the local server that could not be accessed may have a problem.

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ZyXEL Communications manual MSAP2000 Aams User’s Guide Testing In-house Wiring, Local Server Troubleshooting