74
Troubleshooting
Table
10
.
Troubleshooting
Matrix
Cartridge Movement with Solution
Problem
Solution
Cartridge M
ovement
Library does not take
inventory
Make sure the transport screws are removed.
Make sure all magazines are in their locked position.
Write down any error information given on the FPI or
RMI
.
Contact your service representative.
Cartridge
stuck
in drive
Power cycle the library by turning off and on the main power
switch on the rear of the library. Allow both the library and the
drive to complete initialization, which in rare cases can ta
ke as
long as 10 minutes, and then retry unloading the tape from the
FPI or RMI.
Make sure that the backup software is not reserving the slot or
preventing the tape drive from ejecting the cartridge. The
backup software needs to cancel the reservation and
any hold it
has on the tape drive.
Temporarily disconnecting the library from the host server
system eliminates the host system and its software as a
problem source.
Remove
the tape drive unit
from the drive bay. Connect power
to the drive either by connec
ting it to the librarys power supply
or to an external power supply. Try to eject the cartridge by
pushing the drives eject button.
The drive
unit
can be
connected to the librarys power supply by using the power
extension cable located behind the batter
y holder cover plate
on the rear of the library.
Follow the drives emergency eject procedure to remove the
cartridge from the drive.
Replace the
tape drive unit
.
Contact your service representative.
Cartridge
stuck
in magazine
Eject the magazine using th
e front panel interface. Manually
remove the cartridge from the magazine slot.
Contact your service representative.
Cartridge
stuck
in robotics
Power cycle the library by turning off and on the main power
switch on the rear of the library.
Write down any
error information given on the FPI or RMI
.
Contact your service representative.
Failed to move cartridges
Write down any error information given on the FPI or RMI
.
Contact your service representative.
Failed to insert cartridge into
drive
Check failing m
edia for pin damage (buckling pin).
Hold the cartridge in your hand with the Write Protect Switch to your
left and orientation arrow pointing
away
from you. On the right side
all the way in front is a small door that can be opened by sliding a
door against
you. Inside the cartr
idge you should see a metal pin.
T
he pin shall be parallel with the cartridge front and is hold in place
by to metal grippers at each end (top and bottom of the cartridge).
The media should be attached to this pin, and you see only th
e top
and bottom part of the pin. If the pin is missing, loose or damaged
the tape will be damaged and rejected from the drive.