Table 10. Troubleshooting Matrix

Problem

Cartridge Movement

Cartridge Movement with Solution

Solution

Library does not take inventory

Cartridge stuck in drive

Cartridge stuck in magazine

Cartridge stuck in robotics

Failed to move cartridges

Failed to insert cartridge into drive

Make sure the transport screws are removed.

Make sure all magazines are in their locked position.

Write down any error information given on the FPI or RMI.

Contact your service representative.

Power cycle the library by turning off and on the main power switch on the rear of the library. Allow both the library and the drive to complete initialization, which in rare cases can take as long as 10 minutes, and then retry unloading the tape from the FPI or RMI.

Make sure that the backup software is not reserving the slot or preventing the tape drive from ejecting the cartridge. The backup software needs to cancel the reservation and any hold it has on the tape drive.

Temporarily disconnecting the library from the host server system eliminates the host system and its software as a problem source.

Remove the tape drive unit from the drive bay. Connect power to the drive either by connecting it to the librarys power supply or to an external power supply. Try to eject the cartridge by pushing the drives eject button. The drive unit can be connected to the librarys power supply by using the power extension cable located behind the battery holder cover plate on the rear of the library.

Follow the drives emergency eject procedure to remove the cartridge from the drive.

Replace the tape drive unit.

Contact your service representative.

Eject the magazine using the front panel interface. Manually remove the cartridge from the magazine slot.

Contact your service representative.

Power cycle the library by turning off and on the main power switch on the rear of the library.

Write down any error information given on the FPI or RMI.

Contact your service representative.

Write down any error information given on the FPI or RMI.

Contact your service representative.

Check failing media for pin damage (buckling pin).

Hold the cartridge in your hand with the Write Protect Switch to your left and orientation arrow pointing away from you. On the right side all the way in front is a small door that can be opened by sliding a door against you. Inside the cartridge you should see a metal pin. The pin shall be parallel with the cartridge front and is hold in place by to metal grippers at each end (top and bottom of the cartridge). The media should be attached to this pin, and you see only the top and bottom part of the pin. If the pin is missing, loose or damaged the tape will be damaged and rejected from the drive.

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Troubleshooting

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Tandberg Data T40 manual Problem Cartridge Movement

T40 specifications

Tandberg Data T40 represents a significant advancement in data storage technology, offering users a robust and reliable solution for managing and preserving their information. This external tape drive is designed for small to medium-sized businesses that require high-capacity backup and archiving options. The T40 seamlessly combines efficiency with cutting-edge technology, making it a favored choice among IT professionals.

One of the standout features of the Tandberg Data T40 is its native capacity, which supports 1.5TB of storage per cartridge. With data compression, this capacity can effectively double, allowing for up to 3TB of data to be backed up in a single cartridge. This high capacity minimizes the number of tapes needed for extensive data storage, streamlining the backup process.

The T40 utilizes LTO technology, specifically LTO-5, LTO-6, or LTO-7, depending on the model. LTO, or Linear Tape-Open, is known for its high performance and reliability, offering fast data transfer rates. The T40 can achieve transfer speeds of up to 140MB/s, significantly reducing backup windows and enhancing overall productivity. Its backward compatibility ensures that users can access data stored on previous LTO generations, providing additional flexibility and security for businesses transitioning to newer technologies.

Additionally, the T40 features a simple, user-friendly interface that facilitates easy operation and maintenance. Equipped with a built-in LCD display, users can easily monitor the status of the tape drive, eliminating unnecessary guesswork. The drive's design supports extensive connectivity options, including USB 3.0 and SAS interfaces, making it compatible with various systems and infrastructure setups.

The Tandberg Data T40 is also designed with durability in mind. Its robust construction includes features that protect against dust and other environmental factors, ensuring the longevity of the device. Furthermore, its energy-efficient design helps reduce operational costs, making it an economical choice for budget-conscious organizations.

In summary, the Tandberg Data T40 is a powerful external tape drive that combines high capacity, fast performance, and reliability. Its LTO technology, ease of use, and durability make it an invaluable asset for businesses looking to safeguard their critical data while maximizing storage efficiency. Whether for backup or archiving needs, the T40 stands out as a versatile and dependable solution in the data storage landscape.