StorageL
ibrary Installation and User Guide
77
Table
15
.
Troubleshooting
Matrix
Write or Read Issues with Solution
Problem
Solution
Write or R
ead
I
ssues
Contaminated head
Avoid contamination by ensuring that the library is installed in a
clean, contamination
-
free envir
onment. Cartridges should be
stored vertically in their plastic cases. Continue cleaning the tape
drive as needed.
If a cleaning cartridge is not successful in resolving the problem
after 3 or more attempts, the cleaning cartridge may be
contaminated and s
hould not be used in another drive.
Non
-
acclimated media
A cartridge should be acclimated for at least 24 hours before
being used, particularly if it has been stored at a substantially
different temperature or level of humidity than the library.
Cleaning
cartridge is
Incompatible
Make sure you are using an allowed cleaning cartridge
.
Expired cleaning cartridge
Verify the number of cleanings per cleaning tape for your media
type
.
Bad/defective/contaminated
media
If the write/read errors persist and the d
rive has been
cleaned, that cartridge should be suspected as being
defective, if it is no
t an invalid cleaning cartridge.
If this occurs, export the cartridge and load a known good
cartridge. In some cases, a cartridge can be worn out, have a
defective car
tridge memory, or have been forma
tted as a
Firmware Upgrade Tape.
Any cartridge that is suspected of being defective or
contaminated should NOT be reused in any drive.
Table
16
.
Troubleshooting
Matrix LED Error Messages with Solutio
n
Problem
Solution
LED E
rror
M
essages
Amber LED on
When the amber LED is on, the library has encountered an
electrical or mechanical failure. An error message shall be
displayed
on the front panel (and RMI). Refer to
Supported
RAS
Tickets
for details.
Table
17
.
Troubleshooting
Matrix
Errors Displayed on Front Panel with Solution
Problem
Solution
Errors Displayed on Front Panel
There is an error
information
on
the
LC
D display
Write down the error information given on the FPI.
Power cycle the library by turning off and on the main power
switch on the rear of the library.
Contact your service representative.
There is an error
information
on
the RMI
Write down the error
information given on the RMI
.
Power cycle the library by turning off and on the main power
switch on the rear of the library.
Contact your service representative.