Chapter 7: Troubleshooting Guide
N199 Won't Turn On
In the event that the N199 won’t turn on, check to see that the power cable is correctly plugged in to the N199. Also check to see if the electrical outlet is functioning.
Resetting NAS IP Address and Admin Password
If you’ve forgotten the admin password, or if you need to reset the unit’s IP address, first make sure that the unit is powered off. With the unit powered off, press and hold the reset button. With the reset button held down, power on the system by pressing the power button. You will hear the unit beep once when you turn it on, do not release the reset button until you hear the unit beep again. After that, the N199's WAN IP address will be reset to 192.168.1.100 temporarily. Please note that all file services at this time will be stopped.
1.When you point your browser to 192.168.1.100, you will see the following screen.
2.If you select Reset to Factory Default option, the system will be reset. Below are the default system settings:
Admin password Æ admin
WAN IP address Æ 192.168.1.100
WAN IP Gateway Æ 192.168.1.1 WAN Jumbo Frame Support Æ Off
LAN IP Æ 192.168.2.254
LAN Jumbo Frame Support Æ Off HTTP Port Æ 80
HTTPS port Æ 443
Forgot My Network IP Address
If you forget your network IP address and have no physical access to the system, you can use the setup wizard to retrieve the IP of your N199.
1.Start the Setup Wizard, and it will automatically detect all Thecus IP storage products on your network.
2.You should be able to find the IP address of the N199 which you have forgotten in the Device Discovery screen.
Can't Access N199 from the LAN
If you cannot access the N199 from the LAN, make sure that its network cable is correctly plugged in. Also, check to see if the N199’s WAN and LAN settings are configured correctly.
Can't Map a Network Drive in Windows XP
You may have problems mapping a network drive under the following conditions:
1.The network folder is currently mapped using a different user name and password. To connect using a different user name and password, first disconnect any existing mappings to this network share.
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