Appendix B Customer Support | Thecus Technology Thecus N199 instruction

Appendix B: Customer Support

If your N199 is not working properly, we encourage you to check out Chapter 7: Troubleshooting Guide, located in this manual. You can also try to ensure that you are using the latest firmware version for your N199. Thecus is committed to providing free firmware upgrades to our customers. Our newest firmware is available on our Download Center:

http://www.thecus.com/download.php

If you are still experiencing problems with your N199, or require a Return Merchandise Authorization (RMA), feel free to contact technical support via our Technical Support Website:

http://www.thecus.com/support_tech.php

Customers in the US should send all technical support enquiries to this email address:

support-us@thecus.com

If you would rather receive support over the phone, you can contact Thecus FAE Support at:

+886-2-26981788

Please note that our headquarters are in Taipei, Taiwan, and our office hours are Monday to Friday, 9:00 to 17:00.

For Sales Information you can e-mail us at:

sales@thecus.com

Thank you for choosing

Thecus!

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Thecus Technology Thecus N199 user manual Appendix B Customer Support, Support-us@thecus.com

Contents

Thecus N199 About This Manual Limited WarrantyCopyright and Trademark Notice Safety Warnings Table of Contents System Management Network ManagementUser and Group Management Overview FTP Server ITunes Server Media Server File Backup Overview Login Using WebDisk Using iTunes ServerUsing Photo Gallery Remote Administration Hardware Specifications Software Specifications Stripe Size Disk Usage Product Highlights IntroductionOverview Package Contents Front Panel Rear Panel Before You Begin Hard Disk InstallationGetting Started Installation Wizard Cable ConnectionsPage Page System Check and Configuration First Time SetupInitial Login Configure Network Settings Create Folders and Set Up ACLs Create Local Users and Groups Start Services Menu Bar System ConfigurationWeb Administration Interface Menu Bar User Upload Language Package List Language SelectionLanguage Package Upload and Management System Status Status MenuProduct Information System Information Printer Information Printer StatusSystem Information RAID Information Storage ManagementDisk Information Disk Information Disk Settings RAID ConfigurationDisk Settings RAID Level Folder Management Creating a RAIDDeleting a RAID Folder Deleting Folders Adding FoldersEditing Folders Add Folder Service Folders Folder Access Control List ACLService Folders Folder ACL Network Management LAN ConfigurationWAN Configuration Dhcp Server Configuration Wlan ConfigurationWlan Configuration SsidPage Web Service Web Services ConfigurationWindows Network Configuration SMB/CIFS Apple Network Configuration Apple Network SetupNFS Setup MAC Charset User and Group Management Local User ConfigurationLocal User Configuration Adding Users Modifying Users Local Groups ConfigurationLocal Groups Configuration Deleting Users Deleting Groups Adding GroupsModifying Groups System Notifications Notification ConfigurationSystem Management System Logs System Logs Time and Date SettingsSystem Configuration Backup and Restore Time Upgrading System Firmware Reset to Factory Default SettingsSystem Configuration Download/Upload Change Administrator Password Change Administrator PasswordReboot and Shutdown System Logout FTP Additional Feature SetupFTP Server FTP Encode Media Server ITunes ConfigurationITunes Server Adding Media Share Folders Connecting DMAs to the Media ServerMedia Manager Settings Download Tasks Download ManagerAdding an Http Task Completed / Total download sizePage Page Adding an FTP Task Page Page Adding a BT Task Page Deleting Tasks ItemDescription Scheduling DownloadsDownload Schedule Printer Server Windows XP SP2 Windows Vista Page Page IP Cam Surveillance IP Cam ConfigurationSchedule Configuration Connect the IP Cam to the N199 Http//172.16.66.95/cgi-bin/video.jpg Designate a Capture Schedule Browse Captured Images Using WebDisk Using the N199Login WebDisk Folder List Playing Music Files Using iTunes ServerAdding Music Files Managing Albums and Photos Using Photo GalleryPassword Protecting Albums Creating Albums Uploading Pictures to Albums Windows XP Publishing WizardPage Page Page Exif Information Slide Shows Adding an Nsync Task File BackupNsync Nsync Deleting an Nsync Task Setting Up an Nsync Target on an Nsync DeviceModifiying an Nsync Task Add Nsync Task Designating N199 as an Nsync Target Setting Up an Nsync Target on Another DeviceNsync Target Server Setting Thecus Backup Utility Add New Task Windows XP Data Backup Click Browse this CD Apple OS X Backup Utilities One-Button USB Copy Windows Tips and TricksMapping a Client PC to the N199 Apple OS Choose Go Connect to Server… USB Storage Expansion Hard Drive Damage ESATA Storage ExpansionReplacing Damaged Hard Drives Replacing a Hard Drive Part II Enable Ddns on the Router Remote AdministrationPart I Setup a DynDNS Account RAID Auto-Rebuild Firewall Software Configuration Part III Setting up Virtual Servers Https Troubleshooting Guide Simple Problem Diagnosis Procedure Restoring Factory DefaultsProblems with Time and Date Settings N199 Chassis Feels HotPage Appendix a Product Specifications Hardware Specifications Software Specifications Network Appendix B Customer Support Support-us@thecus.com RAID Levels Appendix C RAID BasicsBenefits Improved Performance RAID Level Percentage Used Stripe SizeDisk Usage Appendix D Licensing Information Source Code Availability Cgic License Terms GNU General Public LicensePage Page