12. ERROR CODE

If an error occurs while using the Fax (including the Internet Fax) or scan, the error code is displayed in the status of each log. Take an appropriate action with reference to the following.

 

Fax/Internet Fax

 

 

 

 

 

 

Error Code

Cause

Corrective Action

 

 

 

 

 

Fax

 

 

 

 

 

 

 

0011

Paper jam

Clear the jammed printing paper.

 

 

 

 

 

0012

Original jam

Clear the jammed original.

 

 

 

 

 

0013

Door open

Firmly close the open door.

 

 

 

 

 

0020

Power interruption

Check the power interruption report.

 

 

 

 

 

0030

Reset

(The transmission was canceled by pressing

 

 

 

the [FUNCTION CLEAR] button.)

 

 

 

 

 

0033

Polling Error

Check polling options setup (Security Code,

 

 

 

etc.), and check if the polling document

 

 

 

exists.

 

 

 

 

 

0042

Memory full

Make sure that there is sufficient memory

 

 

 

before making the call again.

 

 

 

 

 

0050

Line busy

Retry communications.

 

 

 

 

 

0053

Security Mismatch in Relay or Mail Box

Confirm the remote party’s Security Code,

 

 

transmission

system password, and your setup.

 

 

 

 

 

00B0-00E8

Communications error

Retry communications.

9

 

 

 

Internet Fax

 

 

 

 

 

 

 

 

 

 

1C10

System access abnormality

Turn the power OFF and then back ON.

 

 

 

Perform the job in error again. If the error still

 

 

 

occurs, contact your authorized dealer for

 

 

 

support.

 

 

 

 

 

1C11

Insufficient memory

When there are running jobs, perform the job

 

 

 

in error again after the completion of the

 

 

 

running jobs. If the error still occurs, turn the

 

 

 

power OFF and then back ON, and perform

 

 

 

the job again.

 

 

 

 

 

1C12

Message reception error

Turn the power OFF and then back ON.

 

 

 

Perform the job in error again.

 

 

 

 

 

1C13

Message transmission error

Turn the power OFF and then back ON.

 

 

 

Perform the job in error again.

 

 

 

 

 

1C14

Invalid parameter

When a template is used, form the template

 

 

 

again. If the error still occurs, turn the power

 

 

 

OFF and then back ON, and perform the job

 

 

 

again.

 

 

 

 

204

9.JOB STATUS

 

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Toshiba e-STUDIO3511, 4511 manual 204, Fax/Internet Fax Error Code Cause Corrective Action