Simple Troubleshooting, 285 | Toshiba e-STUDIO3511, 4511 specification

2. SIMPLE TROUBLESHOOTING

Check the following items and, if the problem still occurs, call your service representative for assistance.

NEVER attempt to repair, disassemble or modify the equipment by yourself. You could cause a fire or get an electric shock.

ALWAYS contact your service representative for maintenance or repair of the internal parts of the equipment.

Equipment does not Start

Item to be checked	Countermeasure	Reference page

Is the power cord plug securely	Insert the power cord plug until		-
inserted in the outlet?	it comes to a stop.

Is the front cover firmly closed?	Close the cover properly.	"1.DESCRIPTION OF EACH
		COMPONENT"	Page 20

Display does not Change when Buttons or Icons are Pressed

Item to be checked	Countermeasure		Reference page

Is the copier in the energy	Press the [ENERGY SAVER] or	"Control Panel"		Page 23,
saving mode (Automatic	[START] button on the control	"3.SWITCHING TO THE ENERGY-
Energy Saving mode)?	panel to clear the mode.(It takes	SAVING MODE"		Page 34
	a while for the copier to become
	ready.)

Is the power ‘OFF’ because	Press the [START] button to	See the [User Function Guide].
the weekly timer is functioned?	return the power ‘ON’.

Is the department code keyed	Key in the correct department	"Controlling the Use of the Copier with
in?	code.	Department Codes"			Page 32

Is a key copy counter	If you are using a key copy	"Controlling the Use of the Copier				13
(optional) used?	counter, insert it into the slot.	Using the Optional Key Copy				13
		Counter"	Page 33

Is the “Warming up” message	Wait until the copier becomes	"2.TURNING ON THE POWER
displayed?	ready.	SWITCH"	Page 30

285

Image 287

Toshiba e-STUDIO3511 Simple Troubleshooting, 285, Equipment does not Start, Item to be checked Countermeasure Reference

Contents

Document ‘Automatic Energy Save’ ‘Sleep Mode’ Default Time‘Automatic Energy Save’ Default Time Table of Contents Duplex Copying Original Mode Copy Density AdjustmentSheet Insertion Mode Scan Setting in the Touch Panel Filing Page Machine Noise Information Toshiba Quality is Second to None Copier Kind Supplies/PartsToner General Tip AdvicePreface Features of the e-STUDIO3511/4511 When Installing or Moving General PrecautionsPage Other Points When Using the Colour Capable Departmental Systems Other Points During Maintenance or Inspection When Handling Supplies Disclaimer Notice Forgery Prevention FUNCTION/STORAGE of Colour Copies Before Using 1 Equipment Main Components Description of Each Component Optional Equipment Hole punch unit MJ-6004 Control Panel Interrupt button Access buttonError lamp Print DATA/MEMORY RX/FAX communication When Fixing the Angle of the Control Panel Angle of the control panel is fixed at 7 degrees Touch-buttons Function setting areaTouch Panel Message Display Settings set functions confirmation button Automatic Function Clear Clearing the Functions Selected Will be ready Turning on the Power SwitchTurning off the Power Shutting down About 40 seconds later, the equipment To cancel the shutdown operation, press the no button Key in a registered department code 5- digit Controlling the Use of the Copier with Department Codes Do not pull out the key copy counter during copying Switching to the ENERGY-SAVING Mode HOW to Make Copies LD, LG, LT, LT-R Setting Copy PaperAcceptable Copy Paper Types and Sizes Feeder Paper Type Paper Size Maximum sheet capacity 3478/ZWECK-AVERY Handling and Storing PaperPaper Type Toshiba Recommendation Manufacturer Setting Copy Paper Adjust the side guides with both hands Setting Copy Paper Press the User Functions button on Control panel Place paper face up in the drawers Setting Copy Paper Case of cover sheet or sheet insertion Setting Copy Paper LD, LG, LT, LT-R, ST-R Setting OriginalsAcceptable Original Types and Sizes Maximum Number of Sheets that can be Stored Page Setting Originals Page Continuous Feed Mode Inside the Single-feed Mode Copying Procedure Place paper in the drawers General Copying ProceduresInitial default Settings Press the Start button Place the originalsSelect the copy modes as required Place the next original, and press the Start button When Coming Across the Situations below Place the originals Select the copy mode Auto JOB Start JOB PresetSetting Auto Job Start Canceling auto job start Confirming and Canceling Auto Job Start Replace the original with a new one Interrupt CopyingPress the Interrupt button Stopping the Copy Operation Bypass Copying Bypass Copying See Setting the Other Size button Press the Start button Bypass Copying on Non-Standard-Size Paper Storing a Non-Standard Size in Memory Press the desired memory number button Setting of Basic Copy Modes Automatic Paper Selection APS Paper Selection Press the Start button Press the Start button Setting the Other Size button Mixed-sized Originals Press the Full COLOUR, Black or Auto Colour button BLACK-AND-WHITE/COLOUR Copy Mode Selection Reduction and Enlargement Copying Press the AMS button Press the Start button Press the Start button Finishing Modes and Finishers Optional Type of Finishing ModeSelecting Finishing Modes MJ-1024 MJ-1023 MJ-1022 Names of each Finisher Optional Press the Sort or Group button Sort/Group Copying Rotate Sort Mode Example of selecting the Front STAPLE-1 button Setting Staple Sort Mode Place paper in the drawersStaple Sorting A3, FOLIO, LD, Comp Maximum Number of Sheets that can be StapledSingle-staple finisher MJ-1022 Magazine Sort & Saddle Stitch Mode Booklet Mode Set the paper size Setting Originals LT-R Available Conditions for Saddle Stitch Hole Punch Mode Optional LD, LG, LT, LT-R, Comp For Making 1-sided, 2-sided and Book-type Copies Duplex Copying Press the Start button Sided Originals 2-Sided Copies Confirm thatSelected in the basic menu On the basic menu, press the highlighted button on the right Sided Originals 2-Sided Copies Place paper in the drawers Sided Originals 1-Sided Copies Press the 2 2 Duplex button Book-type Originals 2-Sided Copies Function Creating a Bookbinding Book margin mode from the Image ShiftSelect A4 or B5 copy size If you need a binding space, select Original Mode Press the Auto button Copy Density AdjustmentAutomatic Copy Density Modes Place paper in the drawers Image Editing and Image Adjustment Press the Enter button Colour Balance Ymck Adjustment RGB Adjustment ONE-TOUCH Adjustment Image menu, and then press Background AdjustmentPress the Image button to enter 100 Twin 2-colour Copy with Selected Colours Twin 2-COLOUR Copying101 Select a colour for the black areas on the original 102 103 104 105 Using the Editing Functions 106 Press the Start button Creating a Bookbinding Margin 107 108 109 Edge Erase 110 Book Centre Erase If you need a binding margin, set the bookbinding margin DUAL-PAGE111 Press the Finished button 112After all the originals have been scanned 113 1/4 114 Select the type of the original 115Select the type of image combination Example of copying a 12-page document Magazine Sort from the Editing Menu116 Select the paper type 117 Trimming/Masking Image Editing118 Press the Enter button Place the originals 119Place an original on the glass to specify the area Enter the distance values read in for the specified area Mirror Image 120 121 Y Zoom 122 Cover Copying Place paper other than cover paper in the drawers 123 Cover Copying 124 125 Sheet Insertion Mode SET button 126Press Copied or Blank button Than 3 digits for insertion and press 127 Time & Date Stamp 128 Numbering Key in the starting page number 129 130 Direction of Copy Images in 1 to 2 and 2 to 131 Menu 132Press the 2 2 Duplex in the basic Press the ADF button CONTINUOUS/SINGLE Original Feeding133 Press the Sadf button 134 135 Storing Originals 136 Store to e-FILING Press the BOX/FOLDER button 137 12Press the Function Clear button to finish this job 13810Press the Start button 139 Save AS File Select the desired file format 140Select the desired location Enter Entering Letters141 142 143 Scanning the Images 144 Scan Setting in the Touch Panel Button Scanning Procedure Place the originalsSelect the desired scan mode and press 145 146 147 Scan to e-FILING 148 149 10Press the SCAN! button 150 151 Scan to File Select the file format 152 Press the Enter button Press the SCAN! button 153 154 155 Scan to E-MAIL Press the File Name button and name the scanned data 156Press the E-MAIL to button and select the address Press the Body button and enter the text body, etc 157 Enter the senders address, and then 15810Set the size of the attached data 159 160 161 Internet FAX Internet Fax Transmission Overview Precaution for Internet TransmissionInternet FAX 162 163 Presspanel. the FAX button on the control Setting the Transmission ConditionsSending Internet FAX 164 165 166 167 168 169 170 171 172 173 174 Specify the recipient 175Multi-address Transmission Press the Destination button 176Confirming the Destinations Sending 2-sided Originals 177Advanced Function Press the Start button Priority Transmission 178 179 Receiving from POP3 Server Receiving Internet FAX180 Receiving Modes Receiving from Smtp Server 181Checking completes 182 183 JOB Status 184 JOB Status 185 Print JOB List 186 187 188 Proof Print JOB 189 190 Private Print JOB 191 192 When Using the Department Codes 193 194 Confirming the Status of FAX/INTERNET FAX JOB 195 Confirming the Status of Scan Print Log LOG List196 Send/Receive Log 197 Scan Log 198 199 Address Registration from LOG Lists 200 201 Printing SEND/RECEIVE LOG List of FAX Change the paper size of the drawer to the specified size Releasing the Print ErrorStatus 202 203 204 Error CodeFax/Internet Fax Error Code Cause Corrective Action 205 Error Code Cause Corrective Action 206 207 Scan Job Error Code Message Corrective Action 208 Error Code Message Corrective Action 209 210 211 Filing Filing Functions 213 Setting UP BOX 215 Changing Input Data Change the data of the BOX Name and the Password 217 Deleting BOX Select the document to be printed Printing Stored Document219 Print the whole Document Execute Test Printing Press the Print button Perform steps 1 to 4 of the Print the whole Document Printing the Stored Document with Added/Changed Settings221 Press the Settings button Set printing as required 223 Template Template 225 Recalling Template Recalling Template 227 User Group Registering TemplatePublic Template Group 229 Registering the Template in the User Group Press the Save button Enter the data for registering the new user group 231 11 11 Press the Save button 233 Press the button of Name 1, Name 2 and/or User Name Changing the Data of User Group 235 11 7 Press the Enter button Press the Name button and/or the User Name button 237 Deleting Template Deleting Template 239 240 11.TEMPLATE 241 When the Graphic Symbols Blink on the Touch Panel 242 243 Adding Paper to the Drawers ADD Paper Symbol244 245 246 Replace Toner Cartridge Symbol Recommendation for Original Toner 247 248 Return the cartridge holder to its original position 249Insert the cartridge completely Replacing the Yellow Y, Magenta M, Cyan C Toner Cartridge 250Close the front cover 251 252 Open the front cover Pull the toner bag out carefully Replace Toner BAG Symbol253 254 Clear Paper Symbol 255 256 257 258 259 Open the fuser unit cover 260 Close the relay unit cover 261 262 263 264 Paper Misfeed in the Saddle-Stitch Finisher optional MJ-1024 265 Saddle stitch unit 266 Close the exit cover and the front cover 267 Take out the staple cartridge Adding Staples Optional268 Close the front cover of the finisher 269 Saddle-Stitch Finisher MJ-1024 270 Return the saddle staple to its original position 271Remove the empty staple case and replace it with a new one 272 273 274 Removing Jammed Staples Optional Lowerknob. the staple cover while holding 275 276 Return the staple cases to their original position 277 278 Remove any jammed staples 279 280 281 Disposing of the Punched Paper Bits Optional 282 Call Service SymbolPeriodic Maintenance Message 283 Maintenance Items for Daily Check Weekly MaintenancePower switch ON/OFF status Daily Inspection Equipment does not Start Simple TroubleshootingDisplay does not Change when Buttons or Icons are Pressed 285 Replace Toner Cartridge Image Density is too LowImage Density is too High Items to be checked Countermeasure Reference Images are Blurred 287Images are Stained Desired Colour does not Appear Images are Partially MissingFunctions cannot be Set 289 Specifications & Options OPC 290 291 B4, FOLIO, LG, Comp 292Continuous Copying Speed Unit sheets/min Large Capacity Feeder Specifications of Options293 Reversing Automatic Document Feeder FOLIO, LD, LG, LT-R Comp 294Additional Drawer Module LT-R, Comp 295MJ-1024 with mixed paper not loaded FOLIO, LD, LG FOLIO, LD 296MJ-1023 with mixed paper not loaded ST-R MJ-1023 with mixed paper loaded 297 A3, FOLIO, LD 298MJ-1022 with mixed paper not loaded Bridge Unit 299MJ-1022 with mixed paper loaded FOLIO, LD, LG, LT, LT-R, Comp 300Hole Punch Unit FOLIO, LT, LT-R, LD, LG, Comp 301 Packing List Combination Matrix 1/2 Copying Function Combination Matrix Combination Matrix 2/2 303 Image Quality Adjustment Combination Matrix Numerics Index305 306 Printing SEND/RECEIVE LOG List FAX 307Magazine Sort & Saddle Stitch Print DATA/MEMORY RX/FAX Reduction and Enlargement Setting of Basic Copy ModesSwitching to the ENERGY-SAVING 308 Touch Panel When the Graphic Symbols Blink On the Touch Panel309 310 Toshiba TEC