User's Manual
9-14
TROUBLESHOOTING
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there is
no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe
it with a clean cloth dipped in water or a neutral
cleaner. See the
Media care
section in Chapter 4
for details on cleaning.
Some CD run correctly The software or hardware configuration may be
, but others do not causing a problem. Make sure the hardware
configuration matches your software’s needs.
Check the CD/DVD’s documentation.
Check the type of CD/DVD you are using. The drive
supports:
DVD-ROM: DVD-ROM, DVD-Video, DVD-R
DVD-RW, DVD+R, DVD+RW
CD-ROM: CD-DA, CD-Text, Photo CD (single/
multi-session), CD-ROM Mode 1,
Mode 2, CD-ROMXA Mode 2
(Form1,Form2), Enhanced CD(CD-
EXTRA),CD-G(Audio CD only),
Addressing Method 2
Check the region code on the DVD. It must
match that on the DVD Super Multi drive. Region
codes are listed in the

Optical media

section in
Chapter 2,
The Grand Tour
.
Cannot write correctly If you have trouble writing, make sure you are
observing the following precautions :
Use only media recommended by TOSHIBA. Do not use the mouse or keyboard during
writing.
Use only the software supplied with the
computer for recording.
Do not run or start other software during writing. Do not jar the computer during writing.