9-15
T
ROUBLESHOOTING

• Do not connect/ disconnect external devices or

install/ remove internal cards during writing.
If problems persist, contact your dealer.
DVD Super Multi drive
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
You cannot access Make sure the drive’s drawer is securely closed.
a CD/DVD in the Press gently until it clicks into place.
drive Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser light
from reading the CD/DVD. Make sure there is no
obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe
it with a clean cloth dipped in water or a neutral
cleaner. See the
Media care
section in Chapter 4
for details on cleaning.
Some CD run The software or hardware configuration may be
correctly, but others causing a problem. Make sure the hardware
do not configuration matches your software’s needs.
Check the CD/DVD’s documentation.
Check the type of CD/DVD you are using. The drive
supports:
DVD-ROM: DVD-ROM, DVD-Video, DVD-R
DVD-RW, DVD+R, DVD+RW,
DVD-RAM
Hardware and system checklist