TROUBLESHOOTING
User's Manual
•Do not connect/ disconnect external devices or install/ remove internal cards during writing.
If problems persist, contact your dealer.
DVD-R/-RW drive
For more information, refer to Chapter 4, Operating Basics.
Problem | Procedure |
You cannot access | Make sure the drive’s drawer is securely closed. |
a CD/DVD in the | Press gently until it clicks into place. |
drive |
|
| Open the drawer and make sure the CD/DVD is |
| properly seated. It should lie flat with the label |
| facing up. |
| A foreign object in the drawer could block laser |
| light from reading the CD/DVD. Make sure there is |
| no obstruction. Remove any foreign object. |
| Check whether the CD/DVD is dirty. If it is, wipe |
| it with a clean cloth dipped in water or a neutral |
| cleaner. See the Media care section in Chapter 4 |
| for details on cleaning. |
|
|
Some CD/DVDs | The software or hardware configuration may be |
run correctly, but | causing a problem. Make sure the hardware |
others do not | configuration matches your software’s needs. |
| Check the CD/DVD’s documentation. |
| Check the type of CD/DVD you are using. The drive |
| supports: |
|
