User's Manual
9-12
TROUBLESHOOTING

• Do not connect/ disconnect external devices or

install/ remove internal cards during writing.
If problems persist, contact your dealer.
DVD-R/-RW drive
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
You cannot access Make sure the drive’s drawer is securely closed.
a CD/DVD in the Press gently until it clicks into place.
drive Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there is
no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe
it with a clean cloth dipped in water or a neutral
cleaner. See the
Media care
section in Chapter 4
for details on cleaning.
Some CD/DVDs The software or hardware configuration may be
run correctly, but causing a problem. Make sure the hardware
others do not configuration matches your software’s needs.
Check the CD/DVD’s documentation.
Check the type of CD/DVD you are using. The drive
supports:
DVD-ROM: DVD-ROM, DVD-Video