186, If you need further assistance | Toshiba L640, L650 instruction

186	If Something Goes Wrong
186	If you need further assistance

The eSATA device is not recognized from Sleep or Hibernation mode.

A connected eSATA device may not be recognized if it is connected to the computer’s eSATA/USB combo port (available on certain models) while the computer is in Sleep or Hibernation mode. If this occurs, disconnect the eSATA device and then reconnect the device while the computer is turned on.

NOTE Before connecting the eSATA device to your computer and external power source, read the documentation that came with the device and follow the manufacturer’s instructions.

If you need further assistance

If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help.

Before you contact Toshiba

Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first.

Try the following before you contact Toshiba:

❖Review the troubleshooting information in your operating system documentation.

❖If the problem occurs while you are running a program, consult the program’s documentation for troubleshooting suggestions. Contact the software company’s technical support group for their assistance.

❖Consult the dealer from whom you purchased your computer and/or program. Your dealer is your best source for current information.

For the detailed specifications for your computer, visit pcsupport.toshiba.com. Click Product Support, search for your model, and then click Detailed Specs.

Contacting Toshiba

If you still need help and suspect that the problem is hardware-related, Toshiba offers a variety of resources to help you.

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Toshiba L640, L650 manual 186, If you need further assistance, Before you contact Toshiba, Contacting Toshiba

Contents

Satellite L640/L650 Series User’s Guide Model Satellite L640/L650 Series Protection of Stored Data Critical Applications FCC Notice Declaration of Conformity Information Industry Canada Requirement FCC requirements Disconnection Telephone Company ProceduresIf Problems Arise Fax Branding Alarm Equipment Instructions for IC CS-03 Certified Equipment Wireless Interoperability Wireless LAN and Your Health Regulatory Information Canada Industry Canada IC EU Declaration of Conformity Vcci Class B Information Modem Warning Notice Conformity StatementTaiwan Using this Equipment in Japan 4DSOF4 Device Authorization 4FH1 Radio Approvals for Wireless Devices UAE Page European Community Countries Belgique European Community Approved Countries/Regions for the Realtek RTL8192E Approved Countries/Regions for the Realtek RTL8191SE Approved Countries/Regions for the Realtek RTL8187B Bluetooth Wireless Technology Interoperability USA Bluetooth Wireless Technology and Your Health Regulatory statements European Union EU and EftaCanada Industry Canada IC Optical Disc Drive Safety Instructions CopyrightLocation of the Required Label Export Administration Regulation Trademarks Computer Disposal Information Contents Checking the internal storage drive operating Starting a program from Windows Using the optical disc drive Disposing of used batteries Toshiba eco Utility 205 Introduction Introduction This guide This guide Safety icons Other icons used Other documentation Service optionsYour computer’s features and specifications Sample Illustration System icons Setting up a work environment Selecting a place to work Keeping yourself comfortable Precautions Selecting a place to work Getting Started Setting up your computer Setting up your computerImportant information on your computer’s cooling fan Connecting to a power source Connecting to a power sourceSample Illustration Power cord/cable and AC adaptor Connecting to a power source Charging the main battery Using the computer for the first time Opening the display panelSample Illustration Opening the display panel Using the computer for the first time Turning on the powerSetting up your software Sample Illustration Turning on the power Registering your computer with Toshiba Adding optional external devicesAdding memory optional Installing a memory module Adding memory optional Sample Image Shut down buttonSample Illustration Locating the memory module slot cover Sample Illustration Removing the memory module slot cover Notch Latch Connector Key Sample Illustration Pressing down on the memory module Reconnect the cables Restart the computer Removing a memory module If Start Windows Normally is highlighted, then press Enter Sample Illustration Removing the memory module Recovering the Internal Storage Drive Recovering the Internal Storage DriveChecking total memory Recovering the Internal Storage Drive Recovering to out-of-box state recommended recovery method Sample Image Warning screen Sample Image Selecting a Process screen Recovering to a custom size partition Sample Image Recovery of Factory Default Software screen Getting Started Sample Image Selecting a Process screen Getting Started Sample Image Warning screen Creating recovery DVDs/media Sample Image Toshiba Recovery Media Creator dialog box Getting Started Restoring from recovery DVDs/media F12 Erasing the Internal Storage Drive Erasing the Internal Storage Drive Sample Image Erase the hard disk screen Click Disk Management Using the TouchPad Installing drivers and applications Using the TouchPad Do the following Using the TouchPad Adjusting TouchPad settings To zoom out Disabling or enabling the TouchPad Using external display devicesUsing external display devices Sample Illustration Video ports on the side of the computer Connecting an external monitor or projector Selecting video cables Directing the display output when you turn on the computer Sample Image Display options window Connecting a printer Using an external keyboardUsing a mouse Adjusting the quality of the external display Setting up a printer Sample Image Add Printer Wizard Turning off the computer Options for turning off the computerTurning off the computer Hibernation mode Sleep mode Using the Shut down command Sample Image Edit Plan Settings screen Click Change advanced power settingsTurning off the computer more quickly Sample Image Advanced settings tab of Power Options screen Power button actionLid close action Restarting your computer Using and configuring Hibernation modeConfiguring Hibernation mode options Sample Image Shut down menu Select Hibernate for the options you want Starting again from Hibernation mode Using and configuring Sleep mode Configuring Sleep mode options Select Sleep for the options you want Cleaning the computer Customizing your computer’s settingsStarting again from Sleep mode Caring for your computer Sample Illustration Computer lock cable Using a computer lockMoving the computer Sample Illustration Attaching security lock cable Learning the Basics Computing tips Using the keyboard Making your keyboard emulate a full-size keyboard Using the keyboardCharacter keys Sample Illustration Prtsc key on the L650 Series keyboard Ctrl, Fn, and Alt keys Function keysSpecial Windows keys Overlay keys Using the overlay to type numeric data100 Sample Illustration Numeric and cursor control overlay Starting a program Using the overlay for cursor control101 Starting a program from the Start menu 102 Starting a program from Windows Explorer 103 Saving your workSample Image Search programs and files field in Start menu File names 104Saving files Sample Image Save As dialog box Printing your work Using a file extension105 Sample Image Print dialog box Backing up your work Sample Image Backup and Restore screen106 Restoring your work Using the optical disc drive Viewing Blu-ray Disc movies Using the optical disc drive 108Sample Image Sound properties window Optical disc drive components Inserting an optical discSample Illustration Optical disc drive 110 Sample Illustration Drive tray fully extendedSample Illustration Positioning the disc in the drive Playing an audio CD Playing optical mediaRecording optical media 112 Removing a disc with the computer onRemoving a disc with the computer off Toshiba’s online resources Caring for optical discs Running the computer on battery power Toshiba’s energy-saver design Battery Notice Running the computer on battery power115 116 Power managementUsing additional batteries Charging batteries Charging the main battery Charging the RTC battery117 Monitoring main battery power 118 Sample Illustration Power and battery light locations Determining remaining battery powerMonitoring main battery power 119 What to do when the main battery runs low Setting battery notifications Conserving battery power 121 Power Plans Sample Image Windows Power Options window Using a hot key to set the Power Plan Sample Image Power Plan hot key card123 Using the Toshiba eco power plan Changing the main batteryRemoving the battery from the computer Sample Illustration Unlocking the battery release lock Sample Illustration Removing the battery Sample Illustration Inserting the battery Inserting a charged batteryChanging the main battery Sample Illustration Locking the battery release lock Taking care of your battery Safety precautions Maintaining your battery Taking care of your battery128 129 Disposing of used batteries 130 Traveling tipsTraveling tips Exploring Your Computer’s Features Exploring the desktop Icons 132Finding your way around the desktop Exploring the desktop 133 Start button 134 Setting up for communicationsUsing Wireless LAN connectivity Taskbar Connecting your computer to a network Accessing a networkSetting up the connection Connecting a modem to a telephone line 136Available on certain models Exploring audio features Exploring audio featuresUsing a microphone 137 Using external speakers or headphones 138Sample Image Sound Recorder screen Using the Web Camera Using the Web CameraUsing the Memory card reader 139 Inserting memory media Using the Memory card reader140 Removing memory media Using the eSATA/USB combo port 141Sample Illustration Removing memory media Utilities Toshiba Assist TOSHIBA, Utilities, and then Toshiba AssistSample Image Toshiba Assist window Connect Sample Image Toshiba Assist window Connect tab Secure Sample Image Toshiba Assist window Secure tab Protect & Fix Sample Image Toshiba Assist window Protect & Fix tab Optimize Sample Image Toshiba Assist window Optimize tab Toshiba Application Installer Sample Image Toshiba Application Installer screenSample Image Toshiba Application Installer selection screen Setting passwords Using an instant password Click the Supervisor Password icon Using a supervisor passwordSetting a supervisor password Sample Image Supervisor Password tab Setting a user password Deleting a supervisor passwordUsing a user password Click Not Registered Deleting a user password Toshiba Face Recognition Utility Toshiba PC Diagnostic Tool Utility Click the Diagnostic Tool tabSample Image Toshiba PC Diagnostic Tool window Mouse Utility Toshiba Hardware Setup Sample Image Toshiba HWSetup screen General tab options Toshiba Hardware Setup Toshiba Zooming Utility Sample Image Toshiba Zooming Utility Properties screen Toshiba Accessibility Sample Image Toshiba Accessibility windowCheck the Use Fn-StickyKey box Toshiba eco Utility Sample Image Toshiba eco Utility window Toshiba Service Station Toshiba PC Health Monitor Problems that are easy to fix If Something Goes Wrong Problems when you turn on the computer Problems when you turn on the computer163 164 165 Windows operating system is not working Using Startup options to fix problems 166 Internet problems Windows operating system can help you Fixing a problem with Device Manager Checking device properties Memory problems Memory problemsPower and the batteries 169 Power and the batteries 170 Keyboard problems Keyboard problemsDisplay problems 171 Display problems 172 Disk or storage drive problems Error-checking173 Optical disc drive problems Optical disc drive problems174 175 Some discs run correctly but others do not 176 Sound system problems Printer problems177 Modem problems Modem problemsWireless networking problems 178 179 DVD and BD operating problems DVD and BD operating problems180 Develop good computing habits Click Save changes Saving system configuration with restore points 182Develop good computing habits 183 Click Create General tips for installing hardware and software 184 185 Before you contact Toshiba 186If you need further assistance Contacting Toshiba Other Toshiba Internet Web sites Toshiba’s Technical Support Web siteToshiba voice contact 188 Toshiba’s worldwide officesToshiba’s worldwide offices 189 United States Rest of Europe Appendix a Hot Key Cards Hot Key Cards Using the Hot Key Cards191 Sample Image Hot Key Card display 192 Application CardsApplication Cards Using the Application Cards 193Card Case 194 Volume MuteSample Image Volume Mute options Hot key functions 195 Lock Instant securitySample Image Security options Power plan Sample Image Power Plan options196 197 Sample Image Sleep options 198 Sample Image Hibernation options Output Display switch Sample Image Display mode options window199 200 Display brightnessSample Image Display brightness Disabling or enabling wireless devices Sample Image Wireless communication options201 Sample Image Disable or Enable TouchPad options 202 Zoom Display resolution Sample Image Screen resolution options203 204 Power Cord/Cable Connectors Acronyms Bps 207 ESATA Terms Basic Input/Output System Bios See Bios Boot disk See system disk CPU See Central Processing Unit CPU 211 DVD-ROM Digital Versatile or Video Disc Read-Only Memory External device See device Software Internal device See device 215 Local area network See LAN MS-DOS prompt See system prompt Musical Instrument Digital Interface See Midi RAM Random Access Memory Volatile memory that can be 217 Random Access Memory See RAM Read-Only Memory See ROM Reboot See boot, restart Shortcut See keyboard shortcut Toshiba tablet pen TFT display See active-matrix display Web See World Wide Web Index Index DVD Internal storage drive recovery Connect to the Internet 135 connecting your computer Found Internet connection is slow 167 keyboard Real-time clock RTC battery 115 recording sounds 153 229