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Toshiba L650, L640 Chapter 6: If Something Goes Wrong....................................162

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TOSHIBA eco Utility™........................................... 160

TOSHIBA Service Station...................................... 161

TOSHIBA PC Health Monitor.................................161

Chapter 6: If Something Goes Wrong....................................162

Problems that are easy to fix ................................162

Problems when you turn on the computer............163

The Windows® operating system is not

working...........................................................165

Using Startup options to fix problems ............166

Internet problems ...........................................167

The Windows® operating system can

help you....................................................167

Fixing a problem with Device Manager .................168

Checking device properties.............................168

Memory problems ................................................169

Power and the batteries ........................................169

Keyboard problems...............................................171

Display problems..................................................171

Disk or storage drive problems.............................173

Error-checking................................................ 173

Optical disc drive problems...................................174

Sound system problems.......................................177

Printer problems...................................................177

Modem problems..................................................178

Wireless networking problems..............................178

DVD and BD operating problems.......................... 180

Develop good computing habits ...........................181

Data and system configuration backup in

the Windows® operating system...............182

If you need further assistance...............................186

Before you contact Toshiba ............................186

Contacting Toshiba......................................... 186

Other Toshiba Internet Web sites..........................187

Toshiba’s worldwide offices..................................188

Contents

Main Protection of Stored Data Critical Applications FCC Notice Declaration of Conformity Information Industry Canada Requirement FCC requirements Telephone Company Procedures If Problems Arise Disconnection Fax Branding Alarm Equipment Instructions for IC CS-03 Certified Equipment Wireless Interoperability Wireless LAN and Your Health Regulatory Information Canada Industry Canada (IC) EU Declaration of Conformity The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information VCCI Class B Information Modem Warning Notice Conformity Statement Taiw an Using this Equipment in Japan Device Authorization 2.4FH1 Radio Approvals for Wireless Devices Approved Countries/Regions for the Intel Wireless Wi-Fi Link 5100/5300 Series Approved Countries/Regions for the Intel Wireless Wi-Fi Link 622ANHMW and 633ANHMW Series Do not use this equipment except in the countries/regions in the following table. Approved Countries/Regions for the Atheros Wireless Wi-Fi Link AR5B95 Series Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries Approved Countries/Regions for the Realtek RTL8192E Approved Countries/Regions for the Realtek RTL8191SE Approved Countries/Regions for the Realtek RTL8187B Bluetooth Wireless Technology Interoperability Approved Countries/Regions for use (Bluetooth wireless technology) Bluetooth Wireless Technology and Your Health Regulatory statements European Union (EU) and EFTA Canada Industry Canada (IC) Taiw an Optical Disc Drive Safety Instructions Location of the Required Label Copyright Export Administration Regulation Notice Trademarks Computer Disposal Information Contents Introduction................................................................................ 36 Chapter 1: Getting Started......................................................... 41 Page Chapter 2: Learning the Basics................................................. 96 Chapter 3: Mobile Computing.................................................114 Chapter 4: Exploring Your Computers Features...................131 Chapter 5: Utilities.................................................................... 142 Chapter 6: If Something Goes Wrong....................................162 Page Introduction Page 38 This guide Safety icons Other icons used 40 Your computers features and specifications Other documentation Service options Chapter 1 Getting Started Selecting a place to work Setting up a work environment Selecting a place to work Keeping yourself comfortable Precautions Selecting a place to work Setting up your computer Important information on your computers cooling fan Setting up your computer Connecting to a power source Connecting to a power source Connecting to a power source Charging the main battery Charging the main battery Using the computer for the first time Using the computer for the first time Opening the display panel Using the computer for the first time Turning on the power Setting up your software Registering your computer with Toshiba Registering your computer with Toshiba Adding optional external devices Adding memory (optional) Installing a memory module Page Page Page Page Page Removing a memory module Page Checking total memory Recovering the Internal Storage Drive Recovery option De scription Recovering to out-of-box state (recommended recovery method) Page Recovering to a custom size partition Page Page Recovering without changing the internal storage drive partitions Page Creating recovery DVDs/media Page Page Restoring from recovery DVDs/media Page Erasing the Internal Storage Drive Erasing the Internal Storage Drive Checking the internal storage drive operating status Checking the internal storage drive operating status Installing drivers and applications Using the TouchPad Page Getting Started To: Do the following: Example: Scroll vertically Scroll horizontally Scroll continuously (Circular scrolling) Adjusting TouchPad settings Disabling or enabling the TouchPad Using external display devices Locate the HDMI Out port on the Quick Start Card that shipped with your computer. Selecting video cables Connecting an HDMI-compatible television or external display device Connecting an external monitor or projector Directing the display output when you turn on the computer Using an external keyboard Adjusting the quality of the external display Using an external keyboard Using a mouse Connecting a printer Connecting a printer Setting up a printer Turning off the computer Options for turning off the computer Hibernation mode Sleep mode Using the Shut down command Turning off the computer more quickly Page Restarting your computer Using and configuring Hibernation mode Configuring Hibernation mode options Page Starting again from Hibernation mode Using and configuring Sleep mode Configuring Sleep mode options Page Customizing your computers settings Starting again from Sleep mode Closing the display panel Customizing your computers settings Caring for your computer Cleaning the computer Caring for your computer Moving the computer Using a computer lock Chapter 2 Learning the Basics Computing tips Using the keyboard To capture a print screen of the entire screen, press the Character keys Making your keyboard emulate a full-size keyboard Ctrl, Fn, and Alt keys Function keys Special Windows keys Overlay keys Using the overlay to type numeric data Starting a program Using the overlay for cursor control Starting a program Starting a program from the Start menu Starting a program Starting a program from Windows Explorer Saving your work Starting a program using the Search programs and files field Saving your work Saving your work Saving files File names Printing your work Using a file extension Printing your work Backing up your work Backing up your work Restoring your work Using the optical disc drive Viewing Blu-ray Disc movies Page Optical disc drive components Inserting an optical disc Page Playing an audio CD Playing optical media Recording optical media Removing a disc with the computer on Removing a disc with the computer off Toshibas online resources Caring for optical discs Toshibas online resources Chapter 3 Mobile Computing Toshibas energy-saver design Running the computer on battery power Running the computer on battery power Battery Notice Charging batteries Power management Using additional batteries Charging batteries Charging batteries Charging the main battery Charging the RTC battery Monitoring main battery power Determining remaining battery power What to do when the main battery runs low Setting battery notifications Conserving battery power Power Plans Using a hot key to set the Power Plan Using the TOSHIBA eco power plan Using the TOSHIBA eco power plan Changing the main battery Removing the battery from the computer Page Inserting a charged battery Taking care of your battery Taking care of your battery Safety precautions Taking care of your battery Maintaining your battery Disposing of used batteries Disposing of used batteries Traveling tips Traveling tips Chapter 4 Exploring Your Computers Features Exploring the desktop Exploring the desktop Finding your way around the desktop Icons Exploring the desktop Start button Taskbar Notification area Setting up for communications Using Wireless LAN connectivity Connecting your computer to a network Accessing a network Setting up the connection Connecting a modem to a telephone line Exploring audio features Exploring audio features Recording sounds Using a microphone Exploring audio features Using external speakers or headphones Using the Web Camera Using the Web Camera Using the Memory card reader Using the Memory card reader Inserting memory media Removing memory media Using the eSATA/USB combo port Using the eSATA/USB combo port Chapter 5 Utilities TOSHIBA Assist TOSHIBA Assist Page Page Page Optimize TOSHIBA Application Installer TOSHIBA Application Installer Setting passwords Using an instant password Using a supervisor password Setting a supervisor password Deleting a supervisor password Using a user password Setting a user password Deleting a user password TOSHIBA Face Recognition Utility TOSHIBA Face Recognition Utility TOSHIBA PC Diagnostic Tool Utility TOSHIBA PC Diagnostic Tool Utility Mouse Utility Mouse Utility TOSHIB A Hardwa re Setu p TOSHIBA Hardware Setup TOSHIB A Hardwa re Setu p TOSHIBA Zooming Utility TOSHIBA Zooming Utility TOSHIBA Accessibility TOSHIBA Accessibility TOSHIBA eco Utility TOSHIBA eco Utility TOSHIBA Service Station TOSHIBA Service Station TOSHIBA PC Health Monitor Chapter 6 If Something Goes Wrong Problems that are easy to fix Your program stops responding. Problems when you turn on the computer Problems when you turn on the computer The computer will not start. The computer starts but when you press a key nothing happens. Problems when you turn on the computer The computer displays the The AC power light is blinking. The battery light is blinking when the computer is on. The Windows operating system is not working Using Startup options to fix problems Internet problems My Internet connection is very slow. My browser cannot find the URL address I typed in. My browser cannot find a site I bookmarked. The Windows operating system can help you Fixing a problem with Device Manager Checking device properties Memory problems Memory problems Power and the batteries The AC power light does not come on when you plug in the AC adaptor and power cord/cable. Power and the batteries The AC adaptor and power cord/cable work correctly, but the battery will not charge. The battery appears not to power the computer for as long as it usually does. Keyboard problems Keyboard problems To capture a print screen of the entire screen, press the The keyboard produces unexpected characters. Display problems The screen is blank. Display problems The screen does not look correct. Small bright dots appear on your TFT display when you turn on your computer. Disk or storage drive problems You are having trouble accessing a drive, or one or more files appear to be missing. Error-checking Optical disc drive problems Your hard disk seems very slow. Optical disc drive problems You cannot access a disc in the drive. Page Blu-ray Disc player Technology. Sound system problems Sound system problems No sound is coming from the computers speakers. The computer emits a loud, high-pitched noise. Printer problems The printer will not print. Modem problems The modem will not receive or transmit properly. The modem is on, set up properly but still does not transmit or receive data. Wireless networking problems Wireless networking problems DVD and BD operating problems The Windows operating system wireless management utility does not work. DVD and BD operating problems A blank screen appears while watching a DVD-ROM or BD-ROM movie or title. The screen saver runs while you are watching a movie or title. Develop good computing habits Save your work frequently. On a regular basis, back up the information stored on your internal storage drive. Read the users guides. Data and system configuration backup in the Windows operating system Saving system configuration with restore points Page Backing up your data or your entire computer with the Windows operating system General tips for installing hardware and software Page If you need further assistance The eSATA device is not recognized from Sleep or Hibernation mode. If you need further assistance Before you contact Toshiba Contacting Toshiba Other Toshiba Internet Web sites Toshibas Technical Support Web site Other Toshiba Internet Web sites Toshibas worldwide offices Toshibas worldwide offices Toshibas worldwide offices Appendix A Hot Keys/TOSHIBA Cards Hot Key Cards Hot Key Cards Using the Hot Key Cards Application Cards Application Cards Application Cards Using the Application Cards Card Case Hot key functions Volume Mute Lock (Instant security) Power plan Sleep mode Hibernation mode Output (Display switch) Display brightness Disabling or enabling wireless devices Disabling or enabling the TouchPad Zoom (Display resolution) Keyboard hot key functions Appendix B Power Cord/Cable Connectors Glossary Acronyms Page Ter ms A B C D E F G H I K L M N O P R S T U W Index