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2-1
[CONFIDENTIAL]
Chapter 2
Troubleshooting Procedures
Contents
Main
Toshiba Personal Computer Satellite P100 Series Maintenance Manual
TOSHIBA CORPORATION
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Preface
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Table of Contents
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Hardware Overview Chapter 1
Chapter 1 Contents
Chapter 1 Hardware Overview
1.1 Features
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Chapter 1 Hardware Overview
1.3 2.5-inch Hard Disk Drive
Figure 1-3 2.5-inch HDD Table 1-1 2.5-inch HDD dimensions
12 Satellite P100 Maintenance Manual(960-Q02)
Table 1-2 2.5-inch HDD specifications
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1.4 Optical Drive
Figure 1-4 DVD-ROM & CD-R/RW drive Table 1-3 DVD-ROM & CD-R/RW drive outline dimensions
Chapter 1 Hardware Overview
Table 1-4 DVD-ROM & CD-R/RW drive specifications (1/3)
18 Satellite P100 Maintenance Manual(960-Q02)
Table 1-4 DVD-ROM & CD-R/RW drive specifications (2/3)
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20 Satellite P100 Maintenance Manual(960-Q02)
Table 1-4 DVD-ROM & CD-R/RW drive specifications (3/3)
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22 Satellite P100 Maintenance Manual(960-Q02)
Table 1-6 DVD Super Multi drive specifications (1/4)
Chapter 1 Hardware Overview
Table 1-2 DVD Super Multi drive specifications (2/4)
24 Satellite P100 Maintenance Manual(960-Q02)
Table 1-6 DVD Super Multi drive specifications (3/4)
Chapter 1 Hardware Overview
Table 1-6 DVD Super Multi drive specifications (4/4)
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1.5 Keyboard
1.6 TFT Color Display
Figure 1-7 LCD Module Table 1-7 LCD module specifications
Chapter 1 Hardware Overview
Table 1-8 FL inverter board specifications
1.7 Power Supply
Chapter 1 Hardware Overview
Table 1-9 Power supply output rating
Name
1.8 Batteries
Table 1-10 Battery specifications
Chapter 1 Hardware Overview
Table 1-11 Time required for charges of main battery
Table 1-12 Data preservation time
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Chapter 1 Hardware Overview
1.9 AC Adapter
Table 1-14 AC adapter specifications
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Chapter 2 Contents
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2.1 Troubleshooting
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2 Troubleshooting Procedures
2.3 Power Supply Troubleshooting
Table 2-1 Battery icon
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2 Troubleshooting Procedures
Replacement Procedures
2.4 System Board Troubleshooting
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2 Troubleshooting Procedures
Figure 2-2 A set of tool for debug port test
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2 Troubleshooting Procedures
Tests and Diagnostic,
2.5 USB FDD Troubleshooting
2 Troubleshooting Procedures
Tests and Diagnostics,
Table 2-7 FDD error code and status
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2 Troubleshooting Procedures
2.6 2.5 HDD Troubleshooting
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2 Troubleshooting Procedures
Tests and Diagnostics,
Table 2-8 2.5 Hard disk drive error code and status
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2.7 Keyboard Troubleshooting
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2.8 Touch pad Troubleshooting
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2.9 Display Troubleshooting
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Troubleshooting Procedures
2.10 Optical Disk Drive Troubleshooting
Tests and Diagnostics
2.11 Modem Troubleshooting
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2.12 LAN Troubleshooting
2.13 Wireless LAN Troubleshooting
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2.14 Sound Troubleshooting
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2.15 VGA Troubleshooting
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2.16 Fingerprint Troubleshooting
2.17 Bluetooth Troubleshooting
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Chapter 3 Contents
Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 3
3.1 Tests and Diagnostics Software Overview
3.2 Executing the Diagnostic Test
Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 5
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Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 7
Go To Test
Test Program for Field.
3.3 Subtest names
Table 3-1 lists the subtest names for each test program in the Diagnostic Test menu.
Table 3-1 Subtest Names(1/3)
Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 9
Table 3-1 Subtest Names(2/3)
Test Program for Field.
10 Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual
Table 3-1 Subtest Names(3/3)
Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 11
3.4 System Test
Test Program for Field.
NOTE: Execution of this program destroys fingerprint data .
Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 13
3.5 Memory Test
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Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 15
NOTE: There may be a short delay between write and read operations, depending on the memory size.
Test Program for Field.
3.6 Keyboard Test
NOTE: The Test Loop and Error Stop parameters are not enabled for the Keyboard test.
Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 17
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Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 19
3.7 Display Test
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Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 21
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Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 23
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Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 25
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Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 27
Test Program for Field.
NOTE: If NO is selected for Test Loop on the Test Parameter menu,
Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 29
30 Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual
Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 31
NOTE: The following screen does not display correctly. It will be amended in the next version.
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Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 33
3.8 Floppy Disk Test
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Test Program for Field.
3.9 Hard Disk Test
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Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 39
3.10 Real Time Clock Test
Test Program for Field.
CAUTION: When this subtest is executed, the current date and time are reset.
3.11 Cache Memory Test
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3.12 High Resolution Display Test
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Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 45
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Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 47
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3.13 Multimedia Test
3.14 MEMORY2 Test
Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 51
Tee test method is the same as Subtest2. However, the data to be used differs.
3.15 Error Codes and Error Status Names
The following table lists the error codes and error status names for the Diagnostic Tests.
Table 3-2 Error codes and error status names (1/2)
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3.16 Running Test
Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 55
3.17 DMI INFOEMATION
NOTE: Please set the media of DVD before starting a test.
Test Program for Field.
If Keyin length too long will retry :
Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 57
3.18 Log Utilities
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Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 59
3.19 System Configuration
3.20 Running Test Edit Item
Test Program for Field.
Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 61
NOTE: All errors which occur during execution of the Running Test are logged in the Log File.
NOTE: If press Ctrl+break in the runin process, please press more one any key to exit.
Test Program for Field.
3.21 Common Tests and Operation
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Chapter 4 Contents
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4.1 Overview
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4.2 Battery pack
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4.3 PC card Removing a PC card
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4.4 HDD
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Replacement Procedures
4.5 Wireless LAN card
Figure 4-5 Removing a wireless LAN card
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4.6 Memory module
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4.7 Keyboard
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4.8 Function Button Board
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4.9 Optical disk drive
Replacement Procedures
Figure 4-12 Disassembling the side bracket
Replacement Procedures
4.10 Display assembly
Figure 4-13 Removing the screws (securing display assembly)
Replacement Procedures
Figure 4-25 Removing the Wireless Antenna and Bluetooth
M2.56.0 FLAT BIND screw x4 (Locktight)
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Replacement Procedures
NOTE: Be sure to apply the locktight to the screws instructed in the figure above.
Replacement Procedures
4.11 Bluetooth
Figure 4-18 Removing the Bluetooth
NOTE: Be sure to apply the locktight to the screws instructed in the figure above.
4.12 Cover assembly
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Replacement Procedures
4.13 Touch pad
Figure 4-22 Removing the touch pad
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4.14 Audio Board
Replacement Procedures
4.15 Fingerprint
Figure 4-24 Removing the Fingerprint
Replacement Procedures
4.16 USB Board
Removing USB board
Figure 4-25 Removing the USB board
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4.17 System board
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4.18 CPU
Replacement Procedures
Figure 4-28 Removing the CPU
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Replacement Procedures
4.19 VGA heat sink
Figure 4-30 Removing the VGA heat sink
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4.20 LCD unit / FL inverter
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Replacement Procedures
Figure 4-33 Removing the LCD unit
Replacement Procedures
Figure 4-34 Removing the LCD supports
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Appendix Contents
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Appendix A Handling the LCD Module
Precautions for handling the LCD module
Handling the LCD Module
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Appendix B Board Layout
B.1 System Board
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B.2 Function Button board
B.3 Modem board
B.4 Touch Pad Board
B.5 Audio Board
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B.7 Fingerprint Board
B.8 USB Board
Appendix C Pin Assignment
CN1 Bluetooth Connector
CN2 LCD Panel Connector
CN3 Button Board Connector
CN4 USB Board Connector
CN5 Finger Print Board Connector
CN6 Internal K/B Connector
CN7 Touchpad Board Connector
CN8 RTC Battery Connector
CN9 PCMCIA Connector
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CN10 Speaker Connector
CN11 S-Video Connector
CN12 CRT Connector
CN13 DVI Connector
CN14 RJ11/RJ45 Connector
CN15 USB Port-1
CN16 USB Port-2
CN17/CN20 Fan Connector
CN18 RJ11 Exchange
CN19 HDD Connector
CN21 Power Jack
CN22 VGA Power Connector
CN23 DDR2 Connector
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CN24 DDR2 Connector
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CN25 1394 Port
CN26 ODD Connector
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CN27 VGA Interface Connector
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CN28 Modem Board Connector
CN29 New Card Connector
CN30 Mini Card Connector
CN31 5 in 1 Card Connector
CN32 Audio Board Connector
CN33 Speaker LED Connector
PJ1 Battery Connector
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Satellite P100 Maintenance Manual(960-Q02) D-1
Appendix D Display Codes
D.1 Display Codes
Table D-1 Scan codes (set 1 and set 2) (1/4)
Display codes
D-2 Satellite P100 Maintenance Manual(960-Q02)
Table D-1 Scan codes (set 1 and set 2) (2/4)
Display codes
Satellite L20 Maintenance Manual (960-497) D-3
Table D-1 Scan codes (set 1 and set 2) (3/4)
Display codes
Table D-1 Scan codes (set 1 and set 2) (4/4)
Display codes
Table D-2 Scan codes with left Shift key
Display codes
D-6 Satellite P100 Maintenance Manual(960-Q02)
Table D-3 Scan codes in Numlock mode
Table D-4 Scan codes with Fn key
Display codes
Satellite L20 Maintenance Manual (960-497) D-7
Table D-5 Scan codes in overlay mode
Table D-6 No.124 key scan code
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Appendix E Keyboard Layout
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Satellite P100 Maintenance Manual(960-Q02) F-1
Appendix F Wiring Diagrams
Figure F-2 LAN loopback connector
F.1 RGB Monitor ID Wraparound connector
Figure F-1 RGB Monitor ID Wraparound connector (15PIN to 15PIN)
F.2 LAN Loopback Connector
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Appendix G BIOS Rewrite Procedures
