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Toshiba satellite p100 manual Chapter Troubleshooting Procedures

Models: satellite p100

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Troubleshooting Specifications Install Error messages System Block Diagram Bluetooth KBC Error HDC Error Wireless LAN card System Configuration Diagnostic Programs

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Chapter 2

Troubleshooting Procedures

2-1	[CONFIDENTIAL]

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Toshiba satellite p100 manual Chapter Troubleshooting Procedures

Page 52 Page 54

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Contents

File Number 960-Q02 Toshiba Corporation Copyright Preface Safety Precautions Satellite P100 Maintenance Manual 960-Q02 Acronyms Conventions Table of Contents Satellite P100 Maintenance Manual 960-Q02 Satellite P100 Maintenance Manual 960-Q02 Common Tests an Operation Test Program for Field HDD Replacement Procedures CPU Appendices Satellite P100 Maintenance Manual 960-Q02 Hardware Overview Chapter Chapter Contents Tables Front of the computer and the system units configurationChapter Hardware Overview Features LCD Hardware Overview Hardware Overview Hardware Overview Front of the computer and the system units’ configuration System block diagram for Intel Platform Platform System Block Diagram − DMI Lvds Nvidia G71M /G72MV/G73M Hardware Overview 2.5-inch Hard Disk Drive 2.5-inch HDD 2.5-inch HDD dimensions Hitachi 2.5-inch HDD specifications 150 Max Average random seek time Read ms Power-on-to-ready sec DVD-ROM & CD-R/RW Drive Optical Drive CD-R DVD-ROM & CD-R/RW drive specifications 1/3 Hardware Overview DVD-ROM & CD-R/RW drive specifications 2/3 DVD-RAM Hardware Overview DVD-ROM & CD-R/RW drive specifications 3/3 UJ-850BTJV-A GMA-4082N-ATAKK0 DVR-K16TBS DV-W28EA DVD Super Multi Drive Parameter Drive Specification Panasonic UJ-850BTJV-A Hardware Overview DVD Super Multi drive specifications 1/4 CD-ROM,CD-ROM XA, CD-I,Video CD, CD-Extra DVD Super Multi drive specifications 2/4 PioneerDVR-K16TBA Hardware Overview DVD Super Multi drive specifications 3/4 Teac DV-W28EA DVD Super Multi drive specifications 4/4 Hardware Overview Keyboard Keyboard LCD Module TFT Color Display FL Inverter Board FL inverter board specifications Power Supply Name Power supply output rating Batteries 10 Battery specificationsMain Battery 12 Data preservation time Battery Charging Control11 Time required for charges of main battery 13 Time required for charges of RTC battery RTC Battery AC Adapter 14 AC adapter specifications Chapter Troubleshooting Procedures Satellite P100 Maintenance Manual960-Q02 Power Status Check Confidential Satellite P100 Maintenance Manual960-Q02 Confidential LAN Troubleshooting Troubleshooting Procedures Troubleshooting Flowchart Troubleshooting flowchart 1/2 Troubleshooting flowchart 2/2 Troubleshooting Procedures Battery icon Power Supply TroubleshootingProcedure 1 Power Status Check DC in icon DC in icon Power supply status Procedure Procedure 4 Charging Check Procedure 3 Connection Check Troubleshooting Procedures Procedure 5 Replacement Check System Board Troubleshooting Procedure 1 Message Check KBC Error HDC Error Code Beeps Post Routine Description Procedure 2 Debugging Port Check Troubleshooting Procedures Troubleshooting Procedures Troubleshooting Procedures Code Beeps For Boot Block in Flash ROM Procedure 4 Replacement Check Procedure 3 Diagnostic Test Program Execution Check Procedure 1 FDD Head Cleaning Check USB FDD Troubleshooting FDD error code and status Procedure 2 Diagnostic Test Program Execution Check Procedure 3 Connector Check and Replacement Check Troubleshooting Procedures Procedure 1 Partition Check 2.5 HDD Troubleshooting HDD #X Error After 5 seconds this message will disappear Procedure 2 Message Check Procedure 3 Format Check 2.5 Hard disk drive error code and status Procedure 4 Diagnostic Test Program Execution Check Procedure 5 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Keyboard Troubleshooting Procedure 2 Connector and Replacement Check Touch pad Troubleshooting Procedure 2 Connector and Replacement Check Procedure 1 External Monitor Check Display Troubleshooting Procedure 3 Connector and Cable Check Procedure 4 Replacement Check Procedure 2 Connector Check and Replacement Check Optical Disk Drive Troubleshooting Modem Troubleshooting Troubleshooting Procedures LAN Troubleshooting Procedure 1 Transmitting-Receiving Check Wireless LAN Troubleshooting Procedure 2 Antennas Connection Check Procedure 3 Replacement Check Procedure Sound Troubleshooting Procedure 2 Replacement Check VGA Troubleshooting Troubleshooting Procedures Fingerprint Troubleshooting Procedure 1 Connector Check and Replacement Check Bluetooth Troubleshooting Diagnostic Programs 17.1 Tests and Diagnostics Software Overview Executing the Diagnostic Test Following menu displays LOG Utilities Diagnostic Test Menu Go To Test Subtest Names1/3 Subtest names Floppy Disk Test Subtest Names2/3 MEMORY2 Subtest Names3/3 Ffff System Test Test Program for Field Test Process Memory Test Ffech Depending on the memory size Keyboard Test Keyboard LED on Check Press ANY KEY Left Press Touchpad Test Right Rrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr Display Test Character SET in 40*25 80*25 Character Display 320 * 200 Graphics Display Black Blue Green Cyan RED Magenta Brown White Even Dots ODD Dots ALL Dots Driven 640*350 Graphics Display 640*480 Graphics Display Display Test Program for Field 640 * 480 Graphics Display Cyan White Yellow 640*480 Color Attribute Display Test Program for Field Test Program for Field Black Red Gray Gradation White Green Blue Floppy Disk Test Test Data ?? Hard Disk Test Data Pattern Test Data ????=37b3H Real Time Test Real Time Clock Test Real Time Carry Test Cache Memory Test Test Program for Field High Resolution Display Test +---1---+---2---+---3---+---4---+---5---+---6 Letter types indication 1024*768 Test Program for Field Test Program for Field Multimedia Test MEMORY2 Test Test Program for Field Device Name Error Code Error Status Name Error Codes and Error Status Names Error codes and error status names 2/2 Running Test Write DMI Information Check DMI Information If Keyin length too long will retry Operations Log Utilities Test Name System Configuration Operation Description Running Test Edit ItemFunction Description Do you want to save the data? Save to disk Do not save How to Stop the Test Program How to operate a windowCommon Tests and Operation Test Status Screen Test Program for Field Test Stop Display How to enter data Chapter Replacement Procedures Replacement Procedures Safety Precautions Before You Begin Disassembly Procedure Figures Replacement Procedures Removing a MDC Overview Safety Precautions Before You Begin Disassembly Procedure Tools and Equipment Assembly Procedure Grip Color Screw Tightening Torque Screw Notation Removing the battery pack Battery pack Attach the battery cover to the battery pack Installing the battery pack PC card Removing a PC card 2 Insert a PC card Installing a PC card Removing a HDD HDD Removing the HDD assembly Removing a HDD Installing a HDD Removing a Wireless LAN card Wireless LAN card Installing a Wireless LAN card Removing a memory module Memory module Removing a memory module Insert a memory module Installing a memory module Removing the keyboard Removing screws for KBD cover/keyboard Installing the keyboard Removing the Function Board Function Button Board Installing the Function Board Removing an optical disk drive Optical disk drive 12 Disassembling the side bracket Installing an optical disk drive Removing the display assembly Display assembly 25 Removing the Wireless Antenna and Bluetooth ‧ M2.5⋅6.0 Flat Bind screw X4 Locktight 17 Removing the LCD harness and remove display assembly Installing the display assembly Installing the Bluetooth Bluetooth Removing the cover assembly Cover assembly 40 Removing the screws back 21 Removing the cover assembly Installing the cover assembly Removing the touch pad Touch pad Installing the touch pad Removing the audio board Installing the audio boardAudio Board Remove the Fingerprint Installing the FingerprintFingerprint USB Board Installing the USB Board Replacement Procedures Replacement Procedures Removing the system board System board Installing the system board Removing the CPU heat sink 18 CPU 28 Removing the CPU Installing the CPU 29 Applying silicon grease Removing the VGA heat sink VGA heat sink Installing the VGA heat sink 5X6.0 Bind screwFigure 4-31 Removing the display mask LCD unit / FL inverterRemoving the LCD unit / FL inverter 32 Removing the FL inverter 33 Removing the LCD unit 34 Removing the LCD supports Installing the LCD unit/FL Inverter Appendices App-ii Appendix Contents Appendix D French App-vi Appendix a Handling the LCD Module Precautions for handling the LCD module Handling the LCD Module Satellite L20 Maintenance Manual 960-Q01 Handling the LCD Module Handling the LCD Module Handling the LCD Module Appendix B Board Layout Board Layout Table B-1-1 System board ICs and connectors Front layout Back layout Modem board Touch Pad Board Figure B-5 Audio board layout Table B-5 Audio board connectors Front layout VGA Board Back layout Fingerprint Board Figure B-8 USB board layout Table B-8 USB board connectors CN2 LCD Panel Connector CN1 Bluetooth Connector Pin Assignment CN3 Button Board Connector CN4 USB Board Connector CN6 Internal K/B Connector CN5 Finger Print Board Connector CN9 Pcmcia Connector CN7 Touchpad Board ConnectorCN8 RTC Battery Connector Pin Assignment CN12 CRT Connector CN10 Speaker ConnectorCN11 S-Video Connector CN13 DVI Connector CN15 USB Port-1 CN14 RJ11/RJ45 Connector CN18 RJ11 Exchange CN17/CN20 Fan ConnectorCN16 USB Port-2 CN21 Power Jack CN19 HDD Connector CN23 DDR2 Connector CN22 VGA Power Connector Pin Assignment SMBS2 SMCAS# CN24 DDR2 Connector IC SKT Ddrii SO-DIMM 200P, H8.0MM SMMA12 SMMA11 SMMA9 SMMA7 SMMA8 SMMA6 SMDQ40 CN25 1394 Port CN26 ODD Connector Pin Assignment CN27 VGA Interface Connector Pin Assignment PEGTXP15 PEGTXN15 GND 27MVGA 27MSSVGA EXTTVY/G CN29 New Card Connector CN28 Modem Board Connector CN30 Mini Card Connector CN31 5 in 1 Card Connector CN32 Audio Board Connector PJ1 Battery Connector CN33 Speaker LED Connector Tempmbat Data CLK GND Table D-1 Scan codes set 1 and set 2 1/4 Display Codes Table D-1 Scan codes set 1 and set 2 2/4 Display codes ALT R Table D-1 Scan codes set 1 and set 2 3/4 Table D-1 Scan codes set 1 and set 2 4/4 Table D-2 Scan codes with left Shift key Table D-4 Scan codes with Fn key Table D-3 Scan codes in Numlock mode Table D-6 No.124 key scan code Table D-5 Scan codes in overlay mode Table D-7 No.126 key scan code United Kingdom UK Keyboard United States US Keyboard Keyboard Layout Arabia AR KeyboardBelgium BB Keyboard Keyboard Layout Appendices Czech CZ KeyboardGerman GR Keyboard Spanish SP Keyboard Danish DK Keyboard HungaryHU Keyboard French FR Keyboard Korean KR Keyboard Italian IT Keyboard Portuguese PT Keyboard Norwegian no Keyboard Swedish SW Keyboard Traditional Chinese TC Keyboard Turkish TR Keyboard Russian RU Keyboard Swiss-GermanSL Keyboard Japanese JP Keyboard Greek Keyboard Hebrew Keyboard LAN Loopback Connector RGB Monitor ID Wraparound connector Wiring Diagrams Tools Rewriting the Bios Appendix H EC/KBC Rewrite Procedures Table I-1 Mtbf Appendix I Reliability Reliability

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