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Toshiba satellite p100 2.4 System Board Troubleshooting

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2 Troubleshooting Procedures

Satellite P100 Maintenance Manual (960-Q02)  13

2.4 System Board Troubleshooting

This section describes how to determine if the system board is malfunctioning or not. Start

with Procedure 1 and continue with the other procedures as instructed. The procedures

described in this section are:

Procedure 1: Message Check

Procedure 2: Debugging Port Check

Procedure 3: Diagnostic Test Program Execution Check

Procedure 4: Replacement Check

Contents

Main Toshiba Personal Computer Satellite P100 Series Maintenance Manual TOSHIBA CORPORATION Page Preface Page Page Table of Contents Page Page Page Page Page Page Page Page Page Hardware Overview Chapter 1 Chapter 1 Contents Chapter 1 Hardware Overview 1.1 Features Page Page Page Page Page Page Page Page Page Chapter 1 Hardware Overview 1.3 2.5-inch Hard Disk Drive Figure 1-3 2.5-inch HDD Table 1-1 2.5-inch HDD dimensions 12 Satellite P100 Maintenance Manual(960-Q02) Table 1-2 2.5-inch HDD specifications Page Page Page 1.4 Optical Drive Figure 1-4 DVD-ROM & CD-R/RW drive Table 1-3 DVD-ROM & CD-R/RW drive outline dimensions Chapter 1 Hardware Overview Table 1-4 DVD-ROM & CD-R/RW drive specifications (1/3) 18 Satellite P100 Maintenance Manual(960-Q02) Table 1-4 DVD-ROM & CD-R/RW drive specifications (2/3) Page 20 Satellite P100 Maintenance Manual(960-Q02) Table 1-4 DVD-ROM & CD-R/RW drive specifications (3/3) Page 22 Satellite P100 Maintenance Manual(960-Q02) Table 1-6 DVD Super Multi drive specifications (1/4) Chapter 1 Hardware Overview Table 1-2 DVD Super Multi drive specifications (2/4) 24 Satellite P100 Maintenance Manual(960-Q02) Table 1-6 DVD Super Multi drive specifications (3/4) Chapter 1 Hardware Overview Table 1-6 DVD Super Multi drive specifications (4/4) Page 1.5 Keyboard 1.6 TFT Color Display Figure 1-7 LCD Module Table 1-7 LCD module specifications Chapter 1 Hardware Overview Table 1-8 FL inverter board specifications 1.7 Power Supply Chapter 1 Hardware Overview Table 1-9 Power supply output rating Name 1.8 Batteries Table 1-10 Battery specifications Chapter 1 Hardware Overview Table 1-11 Time required for charges of main battery Table 1-12 Data preservation time Page Chapter 1 Hardware Overview 1.9 AC Adapter Table 1-14 AC adapter specifications Page Page Chapter 2 Contents Page Page Page 2.1 Troubleshooting Page Page Page Page Page 2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting Table 2-1 Battery icon Page Page Page Page 2 Troubleshooting Procedures Replacement Procedures 2.4 System Board Troubleshooting Page Page 2 Troubleshooting Procedures Figure 2-2 A set of tool for debug port test Page Page Page Page 2 Troubleshooting Procedures Tests and Diagnostic, 2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures Tests and Diagnostics, Table 2-7 FDD error code and status Page Page 2 Troubleshooting Procedures 2.6 2.5 HDD Troubleshooting Page Page 2 Troubleshooting Procedures Tests and Diagnostics, Table 2-8 2.5 Hard disk drive error code and status Page 2.7 Keyboard Troubleshooting Page 2.8 Touch pad Troubleshooting Page 2.9 Display Troubleshooting Page Page Troubleshooting Procedures 2.10 Optical Disk Drive Troubleshooting Tests and Diagnostics 2.11 Modem Troubleshooting Page 2.12 LAN Troubleshooting 2.13 Wireless LAN Troubleshooting Page Page 2.14 Sound Troubleshooting Page 2.15 VGA Troubleshooting Page 2.16 Fingerprint Troubleshooting 2.17 Bluetooth Troubleshooting Page Chapter 3 Contents Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 3 3.1 Tests and Diagnostics Software Overview 3.2 Executing the Diagnostic Test Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 5 Page Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 7 Go To Test Test Program for Field. 3.3 Subtest names Table 3-1 lists the subtest names for each test program in the Diagnostic Test menu. Table 3-1 Subtest Names(1/3) Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 9 Table 3-1 Subtest Names(2/3) Test Program for Field. 10 Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual Table 3-1 Subtest Names(3/3) Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 11 3.4 System Test Test Program for Field. NOTE: Execution of this program destroys fingerprint data . Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 13 3.5 Memory Test Page Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 15 NOTE: There may be a short delay between write and read operations, depending on the memory size. Test Program for Field. 3.6 Keyboard Test NOTE: The Test Loop and Error Stop parameters are not enabled for the Keyboard test. Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 17 Page Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 19 3.7 Display Test Page Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 21 Page Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 23 Page Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 25 Page Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 27 Test Program for Field. NOTE: If NO is selected for Test Loop on the Test Parameter menu, Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 29 30 Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 31 NOTE: The following screen does not display correctly. It will be amended in the next version. Page Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 33 3.8 Floppy Disk Test Page Test Program for Field. 3.9 Hard Disk Test Page Page Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 39 3.10 Real Time Clock Test Test Program for Field. CAUTION: When this subtest is executed, the current date and time are reset. 3.11 Cache Memory Test Page 3.12 High Resolution Display Test Page Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 45 Page Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 47 Page 3.13 Multimedia Test 3.14 MEMORY2 Test Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 51 Tee test method is the same as Subtest2. However, the data to be used differs. 3.15 Error Codes and Error Status Names The following table lists the error codes and error status names for the Diagnostic Tests. Table 3-2 Error codes and error status names (1/2) Page 3.16 Running Test Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 55 3.17 DMI INFOEMATION NOTE: Please set the media of DVD before starting a test. Test Program for Field. If Keyin length too long will retry : Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 57 3.18 Log Utilities Page Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 59 3.19 System Configuration 3.20 Running Test Edit Item Test Program for Field. Satellite P100 and Satellite Pro P100 Tests and Diagnostics Manual 61 NOTE: All errors which occur during execution of the Running Test are logged in the Log File. NOTE: If press Ctrl+break in the runin process, please press more one any key to exit. Test Program for Field. 3.21 Common Tests and Operation Page Page Page Page Chapter 4 Contents Page Page 4.1 Overview Page Page Page Page Page Page 4.2 Battery pack Page 4.3 PC card Removing a PC card Page 4.4 HDD Page Page Page Replacement Procedures 4.5 Wireless LAN card Figure 4-5 Removing a wireless LAN card Page 4.6 Memory module Page Page 4.7 Keyboard Page Page 4.8 Function Button Board Page 4.9 Optical disk drive Replacement Procedures Figure 4-12 Disassembling the side bracket Replacement Procedures 4.10 Display assembly Figure 4-13 Removing the screws (securing display assembly) Replacement Procedures Figure 4-25 Removing the Wireless Antenna and Bluetooth M2.56.0 FLAT BIND screw x4 (Locktight) Page Replacement Procedures NOTE: Be sure to apply the locktight to the screws instructed in the figure above. Replacement Procedures 4.11 Bluetooth Figure 4-18 Removing the Bluetooth NOTE: Be sure to apply the locktight to the screws instructed in the figure above. 4.12 Cover assembly Page Page Page Replacement Procedures 4.13 Touch pad Figure 4-22 Removing the touch pad Page 4.14 Audio Board Replacement Procedures 4.15 Fingerprint Figure 4-24 Removing the Fingerprint Replacement Procedures 4.16 USB Board Removing USB board Figure 4-25 Removing the USB board Page Page 4.17 System board Page 4.18 CPU Replacement Procedures Figure 4-28 Removing the CPU Page Replacement Procedures 4.19 VGA heat sink Figure 4-30 Removing the VGA heat sink Page 4.20 LCD unit / FL inverter Page Replacement Procedures Figure 4-33 Removing the LCD unit Replacement Procedures Figure 4-34 Removing the LCD supports Page Page Page Appendix Contents Page Page Page Appendix A Handling the LCD Module Precautions for handling the LCD module Handling the LCD Module Page Page Page Page Appendix B Board Layout B.1 System Board Page Page B.2 Function Button board B.3 Modem board B.4 Touch Pad Board B.5 Audio Board Page Page Page B.7 Fingerprint Board B.8 USB Board Appendix C Pin Assignment CN1 Bluetooth Connector CN2 LCD Panel Connector CN3 Button Board Connector CN4 USB Board Connector CN5 Finger Print Board Connector CN6 Internal K/B Connector CN7 Touchpad Board Connector CN8 RTC Battery Connector CN9 PCMCIA Connector Page CN10 Speaker Connector CN11 S-Video Connector CN12 CRT Connector CN13 DVI Connector CN14 RJ11/RJ45 Connector CN15 USB Port-1 CN16 USB Port-2 CN17/CN20 Fan Connector CN18 RJ11 Exchange CN19 HDD Connector CN21 Power Jack CN22 VGA Power Connector CN23 DDR2 Connector Page Page Page CN24 DDR2 Connector Page Page Page Page CN25 1394 Port CN26 ODD Connector Page CN27 VGA Interface Connector Page Page Page CN28 Modem Board Connector CN29 New Card Connector CN30 Mini Card Connector CN31 5 in 1 Card Connector CN32 Audio Board Connector CN33 Speaker LED Connector PJ1 Battery Connector Page Satellite P100 Maintenance Manual(960-Q02) D-1 Appendix D Display Codes D.1 Display Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Display codes D-2 Satellite P100 Maintenance Manual(960-Q02) Table D-1 Scan codes (set 1 and set 2) (2/4) Display codes Satellite L20 Maintenance Manual (960-497) D-3 Table D-1 Scan codes (set 1 and set 2) (3/4) Display codes Table D-1 Scan codes (set 1 and set 2) (4/4) Display codes Table D-2 Scan codes with left Shift key Display codes D-6 Satellite P100 Maintenance Manual(960-Q02) Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Display codes Satellite L20 Maintenance Manual (960-497) D-7 Table D-5 Scan codes in overlay mode Table D-6 No.124 key scan code Page Appendix E Keyboard Layout Page Page Page Page Page Page Page Page Page Page Satellite P100 Maintenance Manual(960-Q02) F-1 Appendix F Wiring Diagrams Figure F-2 LAN loopback connector F.1 RGB Monitor ID Wraparound connector Figure F-1 RGB Monitor ID Wraparound connector (15PIN to 15PIN) F.2 LAN Loopback Connector Page Appendix G BIOS Rewrite Procedures