z The port number assigned in your camera might

not

be

 

 

 

 

 

 

available via Internet. Check your ISP for available port.

 

 

 

 

 

 

z

The proxy server may prevent you from connecting directly to

 

 

 

 

 

 

the camera, set up not to use the proxy server.

 

 

 

 

 

 

 

 

z

Confirm that Default Gateway address is correct.

 

 

 

 

 

 

 

 

z The router needs Port Forwarding

feature. Refer

to your

 

 

 

 

 

 

router's manual for details.

 

 

 

 

 

 

 

 

 

 

z Packet Filtering of the router may

prohibit

access

from

an

 

 

 

 

 

 

external network. Refer to your router's manual for details.

 

 

 

 

 

 

z Access the camera from the Internet with the

global

IP

 

 

 

 

 

 

address of the router and port number of camera.

 

 

 

 

 

 

 

 

z Some routers reject the global IP

address to access

the

 

 

 

 

 

 

camera on the same LAN. Access with the private IP address

 

 

 

 

 

 

and correct port number of camera.

 

 

 

 

 

 

 

 

 

 

z

When you use DDNS, you need to set Default Gateway and

 

 

 

 

 

 

DNS server address.

 

 

 

 

 

 

 

 

 

 

z If it’s not working after above procedure,

reset

camera

to

 

 

 

 

 

 

default setting and installed it again.

 

 

 

 

 

 

 

 

 

 

z If the problem is not solved, the camera

might

be faulty.

 

 

 

 

 

 

Contact your dealer for further help.

 

 

 

 

 

 

 

 

 

 

z

The first time the PC connects to camera, a pop-up Security

 

 

 

 

 

 

Warning window will appear to download ActiveX Controls.

Image or video does not

 

When using Windows XP, or Vista, log on with an appropriate

 

account that is authorized to install applications.

 

 

 

appear in the main page.

 

Network congestion may prevent the Image screen from

 

 

 

 

 

z

 

 

 

 

 

 

appearing quickly. You may choose lower resolution to reduce

 

 

 

 

 

 

the required bandwidth.

 

 

 

 

 

 

 

 

 

 

Go to C:\Windows\Downloaded Program Files and check to see

 

 

 

 

 

if there is an entry for the file “IPCamera Control”. The status

Check

the

 

camera’s

column should show “Installed”. If the file is not listed, make sure

ActiveX

is

installed on

your Security Settings in Internet Explorer

are

configured

your computer

 

properly and then try reloading the camera’s home page. Most

 

likely, the ActiveX control did not download and install correctly.

 

 

 

 

 

 

 

 

 

 

Check your Internet Explorer security settings and then close

 

 

 

 

 

and restart Internet Explorer. Try to browse and log in again.

 

 

 

 

 

 

 

 

 

Internet Explorer displays

 

 

 

 

 

 

 

the

following

message:

 

 

 

 

 

 

 

“Your

current

security

Set up the IE security settings or configure the individual settings

settings

 

 

prohibit

to allow downloading and scripting of ActiveX controls.

 

 

downloading

 

ActiveX

 

 

 

 

 

 

 

controls”.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

z Might be caused from the firewall protection. Check

the

 

 

 

 

 

 

Internet firewall with your system or network administrator.

 

 

 

 

 

 

The firewall may need to have some settings changed in order

The

camera

work locally

 

for the camera to be accessible outside your LAN.

 

 

 

 

 

 

 

 

 

 

but not externally.

z

Make sure that the camera isn’t conflicting with any other web

 

 

 

 

 

 

server running on your LAN.

 

 

 

 

 

 

 

 

 

 

z Check the configuration of the router settings

allow

the

 

 

 

 

 

 

camera to be accessed outside your local LAN.

 

 

 

 

 

 

 

 

 

64

 

 

 

 

 

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