Appendix
Troubleshooting
and New voicemail appear on the handsets and I don’t know why.
•Your telephone has voicemail indication that is separate from the 
and New voicemail appear on the handsets, your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.
I cannot retrieve my voicemail messages.
•Your telephone has both a
The answering system does not answer after the correct number of rings.
•Make sure the answering system is on. When the answering system is on, ANS ON should be shown on the handset and 
/ANS ON/OFF light on the telephone base should be on.
•If toll saver is selected, the number of rings changes to two when there are new messages waiting (page 85).
•If the memory is full or if the answering system is off, the answering system answers after 10 rings.
•In some cases, the answering system is affected by the ringing system used by the telephone service provider.
•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 85). To determine how many rings activate your voicemail, contact your telephone service provider.
•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.
The outgoing announcement is not clear.
•When recording the announcement, make sure you speak in a normal tone of voice towards the microphone of the handset.
•Make sure there is no background noise when recording.
The messages on the answering system are very difficult to hear.
•Press 
/VOL on the side of telephone base or VOL/
/
on the handset to increase the speaker volume.
118
