Appendix
Troubleshooting
The answering system does not record messages.
•Make sure the answering system is on.
•When the answering machine memory is full, it does not record new messages until some old messages are deleted.
•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 85).
To determine how many rings activate your voicemail, contact your telephone service provider.
•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.
The messages on the answering system are incomplete.
•If a caller leaves a very long message, part of it may be lost when the answering system disconnects the call after three minutes or the recording time set.
•If the memory on the answering system becomes full during a message, the answering system stops recording and disconnects the call.
•If the caller’s voice is very soft, the answering system may stop recording and disconnect the call.
The answering system does not respond to remote commands.
•Make sure your remote access code is correct (page 86).
•Make sure you are calling from a
•The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.
•There may be interference on the telephone line you are using. Press the dialing keys firmly when dialing.
I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.
•Make sure your computer is powered on.
•Make sure your Internet connection is working properly.
•Make sure that the software is installed and running for your nontraditional telephone service.
•Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.
•In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.
•If you are using a firewall, it may prevent access to your nontraditional telephone service. Contact your service provider for more information.
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