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Problem	Solution
In thermal transfer mode, the ribbon is not	Load the ribbon correctly. See “Ribbon Loading” on
loaded or loaded incorrectly.	page 34.

In thermal transfer mode, the ribbon sensor is	Perform the media and ribbon sensor calibration (see
not sensing correctly loaded ribbon.	page 45).

	Put the printer in direct thermal mode via the front panel and
In direct thermal mode, when ribbon is not	remove ribbon (if loaded).
used:
used:	Ensure that the printer driver or software settings are
	correctly set (if applicable).

Problem	Solution
The media is not loaded or loaded incorrectly.	Reload the media. Refer to “Roll Media Loading” beginning
	on page 22.

The media sensor is not positioned properly.	Check the position of the reflective sensor. See
	“Positioning the Media Sensor” on page 9.

	Either load the correct media or set the printer for the
	correct media type via the front panel.
The printer is set for non-continuous media,
The printer is set for non-continuous media,	Ensure that the printer driver or software settings are
but continuous media is loaded.	correctly set (if applicable).

	Calibrate the printer (see page 45).

The incorrect media sensor is being used.	Via the front panel, locate the “SENSOR SELECT” menu
	item (page 41) and manually select the correct sensing
	method.