Chapter 24 Troubleshooting

2Make sure you configured a proper ATM or PTM layer-2 interface and WAN services with the Internet account information provided by your ISP.

3If you set up a WAN connection using bridging service, make sure you turn off the DHCP feature in the LAN screen to have the clients get WAN IP addresses directly from your ISP’s DHCP server.

I cannot access the Internet through an Ethernet WAN connection.

1Check if you set the DSL/WAN switch (on the back of the P-2812HNU-51c) to the WAN side to have the P-870HN-51D use the Ethernet WAN port for Internet access.

2Make sure you connect the Ethernet WAN port to a DSL modem or router in your netwrok.

3Make sure you configured a proper Ethernet layer-2 interface and WAN services with the Internet account information provided by your ISP.

4If you set up a WAN connection using bridging service, make sure you turn off the DHCP feature in the LAN screen to have the clients get WAN IP addresses directly from your ISP’s DHCP server.

I cannot connect to the Internet using a second DSL connection.

ADSL and VDSL connections cannot work at the same time. You can only use one type of DSL connection, either ADSL or VDSL connection at one time.

I cannot create multiple connections of the same type.

Your layer-2 interface must be in VLAN MUX Mode or MSC mode to create multiple WAN serivces for each connection.

I cannot access the Internet anymore. I had access to the Internet (with the P- 870HN-51D), but my Internet connection is not available anymore.

 

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P-870HN-51D User’s Guide