Lexmark X502N, X500n Troubleshooting, Online customer support Checking an unresponsive printer

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Troubleshooting

Online customer support

Customer support is available on the Lexmark Web site at www.lexmark.com

Checking an unresponsive printer

If your printer is not responding, make sure:

•The power cord is plugged into the printer and a properly grounded electrical outlet.

•The electrical outlet is not turned off by any switch or breaker.

•The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•Other electrical equipment plugged into the outlet is working.

•The printer is turned on.

•The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.

Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem.

Solving printing problems

Multiple-language PDFs do not print

The documents contain unavailable fonts.

1Open the document you want to print in Adobe Acrobat.

2Click the printer icon. The Print dialog appears.

3Select Print as image.

4Click OK.

Control panel display is blank

The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on.

If Warming Up and Ready do not appear, turn the printer off and contact Customer Support.

Jobs do not print

These are possible solutions. Try one or more of the following:

Make sure the printer is ready to print

Make sure Ready or Power Saver appears on the display before sending a job to print. Press to return the printer to the Ready state.

Check to see if the paper tray is empty

Load paper in the tray.

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Contents Users Guide X500n, X502nPage Contents Printing CopyingScanning Clearing jams FaxingUnderstanding printer menus Administrative supportUnderstanding printer messages Maintaining the printer117 Troubleshooting137 Safety information Configured models Learning about the printerBasic model Page Fully configured model Control panel item Description Understanding the control panelControl panel item Description Control panel item Description Getting the printer ready to fax Using an RJ11 adapterChoosing a fax connection Country/regionPage Country/region Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Page Connecting to a computer with a modem Setting the date Setting the outgoing fax name and numberSetting the time Installing a 530-sheet drawer Installing optionsSecuring the 530-sheet drawer to the printer Attaching cables Ethernet port USB symbol USB port Loading trays Loading paper and specialty mediaPage Page Converting the standard tray to a legal-size tray Page Page Setting up the standard exit bin Setting the Paper TypeLinking trays Paper characteristics Paper and specialty media guidePaper guidelines Unacceptable paper Using letterheadSelecting paper Selecting preprinted forms and letterheadUsing envelopes Using transparenciesUsing labels Storing paper Using card stockSupported paper sizes Supported paper sizes, types, and weightsSupported paper types Paper capacities Supported paper weightsPage Printing the configuration Installing printer softwarePrinting Printing a document from WindowsPrinting the demo Canceling a print jobClick the trash icon Copying Customizing copy settingsMaking a copy Selecting a paper tray for copiesReducing or enlarging copies Selecting a paper size for copiesAdjusting copy quality Copying multiple pages onto a single sheetMaking a copy lighter or darker Canceling a copy job Collating copiesCollated Not collated Scanning Scanning a document using the computerCustomizing scan settings using the computer Scanning documents directly to other applicationsScanning text for editing General tab Scanning clear images from magazines or newspapers Scanning to a computer over the networkSelect Moire Reduction Canceling a scan job Setting up the scan directoryCustomizing scan settings from the control panel Searching the scan directoryMaking a scanned image lighter or darker Sending a fax using the ADF FaxingSending a fax Sending a fax using the scanner glass Canceling a broadcast faxSending a broadcast fax Canceling a fax job Sending a fax while listening to a call On Hook DialSending a fax at the end of a conversation Receiving a fax Setting the fax receive modeUnderstanding the fax receive modes Receiving a fax at the end of a conversationSetting up Quick Dial numbers Adjusting fax activity report settingsPrinting fax activity reports Receiving a fax from an extension telephoneSetting up Speed Dial numbers Printing the Quick Dial listPrinting the Speed Dial list Setting the dialing mode Customizing dial settingsAdjusting the volume Understanding the dialing optionsSetting up to fax while behind a PBX Customizing fax settings Changing the fax resolutionMaking a fax lighter or darker Setting up real time fax transmission Selecting a paper tray for incoming faxesReducing the print size of an incoming fax Clearing jams Avoiding jamsUnderstanding jam messages and locations Rear door top ADF doorRear door bottom Optional 530-sheet tray TrayClearing Tray 1 jams Page Clearing Tray 2 jams Clearing jams behind the rear door Paper Jam B Paper Jam C Paper jam in the ADFPage Page Close the ADF cover Press Scan Settings Fax Settings Fax Directory Admin Settings Copy Settings menuUnderstanding printer menus Menus listQuality SortDensity Reduce/EnlargeScan Settings menu Fax Settings menu TX SettingsLimitation of size of mail RX Settings Tray SettingsDelete Document Report Settings Comm SettingsFax Directory menu Quick Dial EntrySpeaker Volume Machine Settings menuPaper Settings Speed Dial EntryToner Saver Mode Job TimeoutScanner Carriage Supplies InfoReports Print menu Network Settings menuAdmin Settings menu Default Mode PBX Access DigitPower Saver Auto ClearAdmin Menu Lock Setting DefaultUnderstanding printer messages List of status and error messagesCover Open Close OPC Cover Missing Install Fuser Unit Place Next Page Then Press Set Sleep Cleaning the exterior of the printer Cleaning the printerMaintaining the printer Storing supplies100 Cleaning the scanner glass101 Cleaning the dust-proof glass102 103 104 105 Ordering supplies Ordering toner cartridges106 Ordering a fuser Moving the printerOrdering a photodeveloper cartridge Ordering a waste toner bottle108 Locking the scanner109 Removing the printer from the 530-sheet drawer110 111 Setting the printer up in a new location Moving the printer to another location112 113 Locking the administrator menus Administrative supportChanging the administrator menus password Adjusting Power SaverRestoring factory default settings Setting the Default mode115 Using the Embedded Web Server Turning on Auto Clear116 Solving printing problems TroubleshootingOnline customer support Checking an unresponsive printer Control panel display is blankJob takes longer than expected to print Tray linking does not workUnexpected page breaks occur Copier does not respond Solving copy problemsScanner unit does not close Poor copy qualityPartial document or photo copies Scanner does not respond Solving scan problemsScan was not successful Scanning takes too long or freezes the computerPartial document or photo scans Solving fax problemsCannot scan from a computer Cannot send or receive a faxTemporarily disable Call Waiting Review this digital phone service checklistDo you have Voice Mail service? Check the printer connectionsCan send but not receive faxes Received fax has poor print quality Can receive but not send faxesDrawers Solving option problemsSolving print quality problems Solving paper feed problemsPaper frequently jams Paper jam message remains after jam is clearedColor misregistration Light colored line, white line, or incorrectly colored lineSmeared vertical print Streaked vertical lines Streaked horizontal linesCheck the Media Type setting Make sure the Color Adjustment settings are not too lightPrint is too light Print irregularitiesPrint is too dark Transparency print quality is poorGray background Ghost images Uneven print densityIncorrect margins Skewed printClipped images Blank pagesIs the toner cartridge defective or empty? 133Solid color pages Paper curlToner specks What is RGB color? FAQ about color printingToner rubs off 135136 Contacting Customer Support137 Edition notice138 Industry Canada compliance statement139 European Community EC directives conformity140 Noise emission levels141 142 New Zealand Telecom equipment notice143 Power consumption144 Off mode145 Extent of limited warrantyIndex SymbolsNumerics 146147 148 149 150

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