Lexmark X500n, X502N manual Solving option problems, Drawers

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Make sure the fax transmission speed is not set too high

Decrease the incoming fax transmission speed:

1From the control panel, press .

2Press .

3Press or repeatedly until Fax Settings appears, and then press .

4Press or repeatedly until Comm Settings appears, and then press .

5Press or repeatedly until RX Speed appears, and then press .

6Press or repeatedly until the fax speed you want appears, and then press .

7Press to return to the Ready state.

Solving option problems

Option does not operate correctly or quits after it is installed

These are possible solutions. Try one or more of the following:

Reset the printer

Turn the printer off, wait for about 10 seconds, and then turn the printer on.

Check to see if the option is connected to the printer

1Turn the printer off.

2Unplug the printer.

3Check the connection between the option and the printer.

Make sure the option is installed

In Print Properties, verify that all the printer configuration settings are correct. If an option does not appear in Print Properties, it is not installed correctly.

Make sure the option is selected

From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the Chooser.

Drawers

Make sure the paper is loaded correctly

1Open the paper tray.

2Check for paper jams or misfeeds.

3Make sure paper guides are aligned against the edges of the paper.

4Make sure the paper tray closes properly.

5Close the door.

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Contents X500n, X502n Users GuidePage Contents Printing CopyingScanning Faxing Clearing jamsUnderstanding printer messages Administrative supportUnderstanding printer menus Maintaining the printerTroubleshooting 117137 Safety information Configured models Learning about the printerBasic model Page Fully configured model Understanding the control panel Control panel item DescriptionControl panel item Description Control panel item Description Choosing a fax connection Using an RJ11 adapterGetting the printer ready to fax Country/regionPage Country/region Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Page Connecting to a computer with a modem Setting the outgoing fax name and number Setting the dateSetting the time Installing options Installing a 530-sheet drawerSecuring the 530-sheet drawer to the printer Attaching cables Ethernet port USB symbol USB port Loading paper and specialty media Loading traysPage Page Converting the standard tray to a legal-size tray Page Page Setting the Paper Type Setting up the standard exit binLinking trays Paper characteristics Paper and specialty media guidePaper guidelines Selecting paper Using letterheadUnacceptable paper Selecting preprinted forms and letterheadUsing transparencies Using envelopesUsing labels Using card stock Storing paperSupported paper sizes, types, and weights Supported paper sizesSupported paper types Supported paper weights Paper capacitiesPage Printing Installing printer softwarePrinting the configuration Printing a document from WindowsCanceling a print job Printing the demoClick the trash icon Making a copy Customizing copy settingsCopying Selecting a paper tray for copiesSelecting a paper size for copies Reducing or enlarging copiesAdjusting copy quality Copying multiple pages onto a single sheetMaking a copy lighter or darker Canceling a copy job Collating copiesCollated Not collated Scanning a document using the computer ScanningCustomizing scan settings using the computer Scanning documents directly to other applicationsScanning text for editing General tab Scanning clear images from magazines or newspapers Scanning to a computer over the networkSelect Moire Reduction Customizing scan settings from the control panel Setting up the scan directoryCanceling a scan job Searching the scan directoryMaking a scanned image lighter or darker Sending a fax using the ADF FaxingSending a fax Sending a fax using the scanner glass Canceling a broadcast faxSending a broadcast fax Canceling a fax job Sending a fax while listening to a call On Hook DialSending a fax at the end of a conversation Understanding the fax receive modes Setting the fax receive modeReceiving a fax Receiving a fax at the end of a conversationPrinting fax activity reports Adjusting fax activity report settingsSetting up Quick Dial numbers Receiving a fax from an extension telephoneSetting up Speed Dial numbers Printing the Quick Dial listPrinting the Speed Dial list Adjusting the volume Customizing dial settingsSetting the dialing mode Understanding the dialing optionsSetting up to fax while behind a PBX Customizing fax settings Changing the fax resolutionMaking a fax lighter or darker Setting up real time fax transmission Selecting a paper tray for incoming faxesReducing the print size of an incoming fax Clearing jams Avoiding jamsUnderstanding jam messages and locations Rear door bottom ADF doorRear door top Optional 530-sheet tray TrayClearing Tray 1 jams Page Clearing Tray 2 jams Clearing jams behind the rear door Paper jam in the ADF Paper Jam B Paper Jam CPage Page Close the ADF cover Press Understanding printer menus Copy Settings menuScan Settings Fax Settings Fax Directory Admin Settings Menus listDensity SortQuality Reduce/EnlargeScan Settings menu Fax Settings menu TX SettingsLimitation of size of mail RX Settings Tray SettingsDelete Document Fax Directory menu Comm SettingsReport Settings Quick Dial EntryPaper Settings Machine Settings menuSpeaker Volume Speed Dial EntryJob Timeout Toner Saver ModeSupplies Info Scanner CarriageNetwork Settings menu Reports Print menuAdmin Settings menu Power Saver PBX Access DigitDefault Mode Auto ClearSetting Default Admin Menu LockList of status and error messages Understanding printer messagesCover Open Close OPC Cover Missing Install Fuser Unit Place Next Page Then Press Set Sleep Maintaining the printer Cleaning the printerCleaning the exterior of the printer Storing suppliesCleaning the scanner glass 100Cleaning the dust-proof glass 101102 103 104 105 Ordering supplies Ordering toner cartridges106 Ordering a photodeveloper cartridge Moving the printerOrdering a fuser Ordering a waste toner bottleLocking the scanner 108Removing the printer from the 530-sheet drawer 109110 111 Setting the printer up in a new location Moving the printer to another location112 113 Changing the administrator menus password Administrative supportLocking the administrator menus Adjusting Power SaverRestoring factory default settings Setting the Default mode115 Using the Embedded Web Server Turning on Auto Clear116 Online customer support Checking an unresponsive printer TroubleshootingSolving printing problems Control panel display is blankJob takes longer than expected to print Tray linking does not workUnexpected page breaks occur Scanner unit does not close Solving copy problemsCopier does not respond Poor copy qualityPartial document or photo copies Scan was not successful Solving scan problemsScanner does not respond Scanning takes too long or freezes the computerCannot scan from a computer Solving fax problemsPartial document or photo scans Cannot send or receive a faxDo you have Voice Mail service? Review this digital phone service checklistTemporarily disable Call Waiting Check the printer connectionsCan send but not receive faxes Can receive but not send faxes Received fax has poor print qualitySolving option problems DrawersPaper frequently jams Solving paper feed problemsSolving print quality problems Paper jam message remains after jam is clearedColor misregistration Light colored line, white line, or incorrectly colored lineSmeared vertical print Streaked horizontal lines Streaked vertical linesPrint is too light Make sure the Color Adjustment settings are not too lightCheck the Media Type setting Print irregularitiesPrint is too dark Transparency print quality is poorGray background Incorrect margins Uneven print densityGhost images Skewed printIs the toner cartridge defective or empty? Blank pagesClipped images 133Solid color pages Paper curlToner specks Toner rubs off FAQ about color printingWhat is RGB color? 135Contacting Customer Support 136Edition notice 137Industry Canada compliance statement 138European Community EC directives conformity 139Noise emission levels 140141 New Zealand Telecom equipment notice 142Power consumption 143Off mode 144Extent of limited warranty 145Numerics SymbolsIndex 146147 148 149 150

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