Lexmark X500n, X502N manual Contacting Customer Support, 136

Page 136

Contacting Customer Support

When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page.

In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com.

136

Image 136

Contents X500n, X502n Users GuidePage Contents Copying PrintingScanning Faxing Clearing jamsAdministrative support Understanding printer menusUnderstanding printer messages Maintaining the printerTroubleshooting 117137 Safety information Learning about the printer Configured modelsBasic model Page Fully configured model Understanding the control panel Control panel item DescriptionControl panel item Description Control panel item Description Using an RJ11 adapter Getting the printer ready to faxChoosing a fax connection Country/regionPage Country/region Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Page Connecting to a computer with a modem Setting the outgoing fax name and number Setting the dateSetting the time Installing options Installing a 530-sheet drawerSecuring the 530-sheet drawer to the printer Attaching cables Ethernet port USB symbol USB port Loading paper and specialty media Loading traysPage Page Converting the standard tray to a legal-size tray Page Page Setting the Paper Type Setting up the standard exit binLinking trays Paper and specialty media guide Paper characteristicsPaper guidelines Using letterhead Unacceptable paperSelecting paper Selecting preprinted forms and letterheadUsing transparencies Using envelopesUsing labels Using card stock Storing paperSupported paper sizes, types, and weights Supported paper sizesSupported paper types Supported paper weights Paper capacitiesPage Installing printer software Printing the configurationPrinting Printing a document from WindowsCanceling a print job Printing the demoClick the trash icon Customizing copy settings CopyingMaking a copy Selecting a paper tray for copiesSelecting a paper size for copies Reducing or enlarging copiesCopying multiple pages onto a single sheet Adjusting copy qualityMaking a copy lighter or darker Collating copies Canceling a copy jobCollated Not collated Scanning a document using the computer ScanningScanning documents directly to other applications Customizing scan settings using the computerScanning text for editing General tab Scanning to a computer over the network Scanning clear images from magazines or newspapersSelect Moire Reduction Setting up the scan directory Canceling a scan jobCustomizing scan settings from the control panel Searching the scan directoryMaking a scanned image lighter or darker Faxing Sending a fax using the ADFSending a fax Canceling a broadcast fax Sending a fax using the scanner glassSending a broadcast fax Sending a fax while listening to a call On Hook Dial Canceling a fax jobSending a fax at the end of a conversation Setting the fax receive mode Receiving a faxUnderstanding the fax receive modes Receiving a fax at the end of a conversationAdjusting fax activity report settings Setting up Quick Dial numbersPrinting fax activity reports Receiving a fax from an extension telephonePrinting the Quick Dial list Setting up Speed Dial numbersPrinting the Speed Dial list Customizing dial settings Setting the dialing modeAdjusting the volume Understanding the dialing optionsSetting up to fax while behind a PBX Changing the fax resolution Customizing fax settingsMaking a fax lighter or darker Selecting a paper tray for incoming faxes Setting up real time fax transmissionReducing the print size of an incoming fax Avoiding jams Clearing jamsUnderstanding jam messages and locations ADF door Rear door topRear door bottom Optional 530-sheet tray TrayClearing Tray 1 jams Page Clearing Tray 2 jams Clearing jams behind the rear door Paper jam in the ADF Paper Jam B Paper Jam CPage Page Close the ADF cover Press Copy Settings menu Scan Settings Fax Settings Fax Directory Admin SettingsUnderstanding printer menus Menus listSort QualityDensity Reduce/EnlargeScan Settings menu TX Settings Fax Settings menuLimitation of size of mail Tray Settings RX SettingsDelete Document Comm Settings Report SettingsFax Directory menu Quick Dial EntryMachine Settings menu Speaker VolumePaper Settings Speed Dial EntryJob Timeout Toner Saver ModeSupplies Info Scanner CarriageNetwork Settings menu Reports Print menuAdmin Settings menu PBX Access Digit Default ModePower Saver Auto ClearSetting Default Admin Menu LockList of status and error messages Understanding printer messagesCover Open Close OPC Cover Missing Install Fuser Unit Place Next Page Then Press Set Sleep Cleaning the printer Cleaning the exterior of the printerMaintaining the printer Storing suppliesCleaning the scanner glass 100Cleaning the dust-proof glass 101102 103 104 105 Ordering toner cartridges Ordering supplies106 Moving the printer Ordering a fuserOrdering a photodeveloper cartridge Ordering a waste toner bottleLocking the scanner 108Removing the printer from the 530-sheet drawer 109110 111 Moving the printer to another location Setting the printer up in a new location112 113 Administrative support Locking the administrator menusChanging the administrator menus password Adjusting Power SaverSetting the Default mode Restoring factory default settings115 Turning on Auto Clear Using the Embedded Web Server116 Troubleshooting Solving printing problemsOnline customer support Checking an unresponsive printer Control panel display is blankTray linking does not work Job takes longer than expected to printUnexpected page breaks occur Solving copy problems Copier does not respondScanner unit does not close Poor copy qualityPartial document or photo copies Solving scan problems Scanner does not respondScan was not successful Scanning takes too long or freezes the computerSolving fax problems Partial document or photo scansCannot scan from a computer Cannot send or receive a faxReview this digital phone service checklist Temporarily disable Call WaitingDo you have Voice Mail service? Check the printer connectionsCan send but not receive faxes Can receive but not send faxes Received fax has poor print qualitySolving option problems DrawersSolving paper feed problems Solving print quality problemsPaper frequently jams Paper jam message remains after jam is clearedLight colored line, white line, or incorrectly colored line Color misregistrationSmeared vertical print Streaked horizontal lines Streaked vertical linesMake sure the Color Adjustment settings are not too light Check the Media Type settingPrint is too light Print irregularitiesTransparency print quality is poor Print is too darkGray background Uneven print density Ghost imagesIncorrect margins Skewed printBlank pages Clipped imagesIs the toner cartridge defective or empty? 133Paper curl Solid color pagesToner specks FAQ about color printing What is RGB color?Toner rubs off 135Contacting Customer Support 136Edition notice 137Industry Canada compliance statement 138European Community EC directives conformity 139Noise emission levels 140141 New Zealand Telecom equipment notice 142Power consumption 143Off mode 144Extent of limited warranty 145Symbols IndexNumerics 146147 148 149 150

Related manuals

Manual 18 pages 22.73 Kb