Lexmark X502N, X500n Solving scan problems, Scanner does not respond, Scan was not successful

Page 121

Solving scan problems

Scanner does not respond

These are possible solutions. Try one or more of the following:

Are there any error messages on the display?

Clear any error messages.

Check the power

Make sure the printer is plugged in, the power is on, and Ready appears.

Check the cable connections

Make sure the network or USB cable is securely connected to the computer and the printer.

Scan was not successful

These are possible solutions. Try one or more of the following:

Check the cable connections

Make sure the network or USB cable is securely connected to the computer and the printer.

An error may have occurred in the program

Turn off and then restart the computer.

Scanning takes too long or freezes the computer

These are possible solutions. Try one or more of the following:

Do you have any other software programs running?

Close all programs not being used.

The scan resolution may be set too high

Select a lower scan resolution.

Poor scanned image quality

These are possible solutions. Try one or more of the following:

Are there any error messages on the display?

Clear any error messages.

Is the scanner glass dirty?

Clean the scanner glass with a clean, lint-free cloth dampened with water.

Adjust the scan resolution

Increase the resolution of the scan for a higher quality output:

1From the control panel, press .

2Press or repeatedly until Scan Settings appears, and then press .

121

Image 121

Contents Users Guide X500n, X502nPage Contents Copying PrintingScanning Clearing jams FaxingUnderstanding printer menus Administrative supportUnderstanding printer messages Maintaining the printer117 Troubleshooting137 Safety information Learning about the printer Configured modelsBasic model Page Fully configured model Control panel item Description Understanding the control panelControl panel item Description Control panel item Description Getting the printer ready to fax Using an RJ11 adapterChoosing a fax connection Country/regionPage Country/region Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Page Connecting to a computer with a modem Setting the date Setting the outgoing fax name and numberSetting the time Installing a 530-sheet drawer Installing optionsSecuring the 530-sheet drawer to the printer Attaching cables Ethernet port USB symbol USB port Loading trays Loading paper and specialty mediaPage Page Converting the standard tray to a legal-size tray Page Page Setting up the standard exit bin Setting the Paper TypeLinking trays Paper and specialty media guide Paper characteristicsPaper guidelines Unacceptable paper Using letterheadSelecting paper Selecting preprinted forms and letterheadUsing envelopes Using transparenciesUsing labels Storing paper Using card stockSupported paper sizes Supported paper sizes, types, and weightsSupported paper types Paper capacities Supported paper weightsPage Printing the configuration Installing printer softwarePrinting Printing a document from WindowsPrinting the demo Canceling a print jobClick the trash icon Copying Customizing copy settingsMaking a copy Selecting a paper tray for copiesReducing or enlarging copies Selecting a paper size for copiesCopying multiple pages onto a single sheet Adjusting copy qualityMaking a copy lighter or darker Collating copies Canceling a copy jobCollated Not collated Scanning Scanning a document using the computerScanning documents directly to other applications Customizing scan settings using the computerScanning text for editing General tab Scanning to a computer over the network Scanning clear images from magazines or newspapersSelect Moire Reduction Canceling a scan job Setting up the scan directoryCustomizing scan settings from the control panel Searching the scan directoryMaking a scanned image lighter or darker Faxing Sending a fax using the ADFSending a fax Canceling a broadcast fax Sending a fax using the scanner glassSending a broadcast fax Sending a fax while listening to a call On Hook Dial Canceling a fax jobSending a fax at the end of a conversation Receiving a fax Setting the fax receive modeUnderstanding the fax receive modes Receiving a fax at the end of a conversationSetting up Quick Dial numbers Adjusting fax activity report settingsPrinting fax activity reports Receiving a fax from an extension telephonePrinting the Quick Dial list Setting up Speed Dial numbersPrinting the Speed Dial list Setting the dialing mode Customizing dial settingsAdjusting the volume Understanding the dialing optionsSetting up to fax while behind a PBX Changing the fax resolution Customizing fax settingsMaking a fax lighter or darker Selecting a paper tray for incoming faxes Setting up real time fax transmissionReducing the print size of an incoming fax Avoiding jams Clearing jamsUnderstanding jam messages and locations Rear door top ADF doorRear door bottom Optional 530-sheet tray TrayClearing Tray 1 jams Page Clearing Tray 2 jams Clearing jams behind the rear door Paper Jam B Paper Jam C Paper jam in the ADFPage Page Close the ADF cover Press Scan Settings Fax Settings Fax Directory Admin Settings Copy Settings menuUnderstanding printer menus Menus listQuality SortDensity Reduce/EnlargeScan Settings menu TX Settings Fax Settings menuLimitation of size of mail Tray Settings RX SettingsDelete Document Report Settings Comm SettingsFax Directory menu Quick Dial EntrySpeaker Volume Machine Settings menuPaper Settings Speed Dial EntryToner Saver Mode Job TimeoutScanner Carriage Supplies InfoReports Print menu Network Settings menuAdmin Settings menu Default Mode PBX Access DigitPower Saver Auto ClearAdmin Menu Lock Setting DefaultUnderstanding printer messages List of status and error messagesCover Open Close OPC Cover Missing Install Fuser Unit Place Next Page Then Press Set Sleep Cleaning the exterior of the printer Cleaning the printerMaintaining the printer Storing supplies100 Cleaning the scanner glass101 Cleaning the dust-proof glass102 103 104 105 Ordering toner cartridges Ordering supplies106 Ordering a fuser Moving the printerOrdering a photodeveloper cartridge Ordering a waste toner bottle108 Locking the scanner109 Removing the printer from the 530-sheet drawer110 111 Moving the printer to another location Setting the printer up in a new location112 113 Locking the administrator menus Administrative supportChanging the administrator menus password Adjusting Power SaverSetting the Default mode Restoring factory default settings115 Turning on Auto Clear Using the Embedded Web Server116 Solving printing problems TroubleshootingOnline customer support Checking an unresponsive printer Control panel display is blankTray linking does not work Job takes longer than expected to printUnexpected page breaks occur Copier does not respond Solving copy problemsScanner unit does not close Poor copy qualityPartial document or photo copies Scanner does not respond Solving scan problemsScan was not successful Scanning takes too long or freezes the computerPartial document or photo scans Solving fax problemsCannot scan from a computer Cannot send or receive a faxTemporarily disable Call Waiting Review this digital phone service checklistDo you have Voice Mail service? Check the printer connectionsCan send but not receive faxes Received fax has poor print quality Can receive but not send faxesDrawers Solving option problemsSolving print quality problems Solving paper feed problemsPaper frequently jams Paper jam message remains after jam is clearedLight colored line, white line, or incorrectly colored line Color misregistrationSmeared vertical print Streaked vertical lines Streaked horizontal linesCheck the Media Type setting Make sure the Color Adjustment settings are not too lightPrint is too light Print irregularitiesTransparency print quality is poor Print is too darkGray background Ghost images Uneven print densityIncorrect margins Skewed printClipped images Blank pagesIs the toner cartridge defective or empty? 133Paper curl Solid color pagesToner specks What is RGB color? FAQ about color printingToner rubs off 135136 Contacting Customer Support137 Edition notice138 Industry Canada compliance statement139 European Community EC directives conformity140 Noise emission levels141 142 New Zealand Telecom equipment notice143 Power consumption144 Off mode145 Extent of limited warrantyIndex SymbolsNumerics 146147 148 149 150

Related manuals

Manual 18 pages 22.73 Kb