Lexmark X500n Solving fax problems, Partial document or photo scans, Cannot scan from a computer

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3Press or repeatedly until Resolution appears, and then press .

4Press or repeatedly to choose a higher resolution, and then press .

5Press to return to the Ready state.

Check the quality of the original document

Make sure the quality of the original document is satisfactory.

Check the document placement

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

Partial document or photo scans

These are possible solutions. Try one or more of the following:

Check the document placement

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

Check the Paper Size setting

Make sure the Paper Size setting matches the paper loaded in the tray.

Cannot scan from a computer

These are possible solutions. Try one or more of the following:

Are there any error messages on the display?

Clear any error messages.

Check the power

Make sure the printer is plugged in, the power is on, and Ready appears.

Check the cable connections

Make sure the network or USB cable is securely connected to the computer and the printer.

Solving fax problems

Cannot send or receive a fax

These are possible solutions. Try one or more of the following:

Are there any error messages on the display?

Clear any error messages.

Check the power

Make sure the printer is plugged in, the power is on, and Ready appears.

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Contents X500n, X502n Users GuidePage Contents Scanning PrintingCopying Faxing Clearing jamsUnderstanding printer messages Administrative supportUnderstanding printer menus Maintaining the printerTroubleshooting 117137 Safety information Basic model Configured modelsLearning about the printer Page Fully configured model Understanding the control panel Control panel item DescriptionControl panel item Description Control panel item Description Choosing a fax connection Using an RJ11 adapterGetting the printer ready to fax Country/regionPage Country/region Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Page Connecting to a computer with a modem Setting the outgoing fax name and number Setting the dateSetting the time Installing options Installing a 530-sheet drawerSecuring the 530-sheet drawer to the printer Attaching cables Ethernet port USB symbol USB port Loading paper and specialty media Loading traysPage Page Converting the standard tray to a legal-size tray Page Page Setting the Paper Type Setting up the standard exit binLinking trays Paper guidelines Paper characteristicsPaper and specialty media guide Selecting paper Using letterheadUnacceptable paper Selecting preprinted forms and letterheadUsing transparencies Using envelopesUsing labels Using card stock Storing paperSupported paper sizes, types, and weights Supported paper sizesSupported paper types Supported paper weights Paper capacitiesPage Printing Installing printer softwarePrinting the configuration Printing a document from WindowsCanceling a print job Printing the demoClick the trash icon Making a copy Customizing copy settingsCopying Selecting a paper tray for copiesSelecting a paper size for copies Reducing or enlarging copiesMaking a copy lighter or darker Adjusting copy qualityCopying multiple pages onto a single sheet Collated Not collated Canceling a copy jobCollating copies Scanning a document using the computer ScanningScanning text for editing Customizing scan settings using the computerScanning documents directly to other applications General tab Select Moire Reduction Scanning clear images from magazines or newspapersScanning to a computer over the network Customizing scan settings from the control panel Setting up the scan directoryCanceling a scan job Searching the scan directoryMaking a scanned image lighter or darker Sending a fax Sending a fax using the ADFFaxing Sending a broadcast fax Sending a fax using the scanner glassCanceling a broadcast fax Sending a fax at the end of a conversation Canceling a fax jobSending a fax while listening to a call On Hook Dial Understanding the fax receive modes Setting the fax receive modeReceiving a fax Receiving a fax at the end of a conversationPrinting fax activity reports Adjusting fax activity report settingsSetting up Quick Dial numbers Receiving a fax from an extension telephonePrinting the Speed Dial list Setting up Speed Dial numbersPrinting the Quick Dial list Adjusting the volume Customizing dial settingsSetting the dialing mode Understanding the dialing optionsSetting up to fax while behind a PBX Making a fax lighter or darker Customizing fax settingsChanging the fax resolution Reducing the print size of an incoming fax Setting up real time fax transmissionSelecting a paper tray for incoming faxes Understanding jam messages and locations Clearing jamsAvoiding jams Rear door bottom ADF doorRear door top Optional 530-sheet tray TrayClearing Tray 1 jams Page Clearing Tray 2 jams Clearing jams behind the rear door Paper jam in the ADF Paper Jam B Paper Jam CPage Page Close the ADF cover Press Understanding printer menus Copy Settings menuScan Settings Fax Settings Fax Directory Admin Settings Menus listDensity SortQuality Reduce/EnlargeScan Settings menu Limitation of size of mail Fax Settings menuTX Settings Delete Document RX SettingsTray Settings Fax Directory menu Comm SettingsReport Settings Quick Dial EntryPaper Settings Machine Settings menuSpeaker Volume Speed Dial EntryJob Timeout Toner Saver ModeSupplies Info Scanner CarriageNetwork Settings menu Reports Print menuAdmin Settings menu Power Saver PBX Access DigitDefault Mode Auto ClearSetting Default Admin Menu LockList of status and error messages Understanding printer messagesCover Open Close OPC Cover Missing Install Fuser Unit Place Next Page Then Press Set Sleep Maintaining the printer Cleaning the printerCleaning the exterior of the printer Storing suppliesCleaning the scanner glass 100Cleaning the dust-proof glass 101102 103 104 105 106 Ordering suppliesOrdering toner cartridges Ordering a photodeveloper cartridge Moving the printerOrdering a fuser Ordering a waste toner bottleLocking the scanner 108Removing the printer from the 530-sheet drawer 109110 111 112 Setting the printer up in a new locationMoving the printer to another location 113 Changing the administrator menus password Administrative supportLocking the administrator menus Adjusting Power Saver115 Restoring factory default settingsSetting the Default mode 116 Using the Embedded Web ServerTurning on Auto Clear Online customer support Checking an unresponsive printer TroubleshootingSolving printing problems Control panel display is blankUnexpected page breaks occur Job takes longer than expected to printTray linking does not work Scanner unit does not close Solving copy problemsCopier does not respond Poor copy qualityPartial document or photo copies Scan was not successful Solving scan problemsScanner does not respond Scanning takes too long or freezes the computerCannot scan from a computer Solving fax problemsPartial document or photo scans Cannot send or receive a faxDo you have Voice Mail service? Review this digital phone service checklistTemporarily disable Call Waiting Check the printer connectionsCan send but not receive faxes Can receive but not send faxes Received fax has poor print qualitySolving option problems DrawersPaper frequently jams Solving paper feed problemsSolving print quality problems Paper jam message remains after jam is clearedSmeared vertical print Color misregistrationLight colored line, white line, or incorrectly colored line Streaked horizontal lines Streaked vertical linesPrint is too light Make sure the Color Adjustment settings are not too lightCheck the Media Type setting Print irregularitiesGray background Print is too darkTransparency print quality is poor Incorrect margins Uneven print densityGhost images Skewed printIs the toner cartridge defective or empty? Blank pagesClipped images 133Toner specks Solid color pagesPaper curl Toner rubs off FAQ about color printingWhat is RGB color? 135Contacting Customer Support 136Edition notice 137Industry Canada compliance statement 138European Community EC directives conformity 139Noise emission levels 140141 New Zealand Telecom equipment notice 142Power consumption 143Off mode 144Extent of limited warranty 145Numerics SymbolsIndex 146147 148 149 150

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