Lexmark X500n, X502N manual Job takes longer than expected to print, Tray linking does not work

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Make sure the correct printer software is installed

•Verify that you are using the correct printer software.

•If you are using a USB port, make sure you are running Windows 98/ME, Windows 2000, Windows XP, or Windows Server 2003 and using Windows 98/ME, Windows 2000, Windows XP, or Windows Server 2003 compatible printer software.

Make sure the internal print server is installed properly and working

•Make sure the internal print server is properly installed and that the printer is connected to the network. For more information about installing a network printer, click View User's Guide and Documentation on the Software and Documentation CD.

•Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the network cables, and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly.

Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.

Make sure you are using a recommended USB, serial, or Ethernet cable

For more information, see the supplies section of the User's Guide, or contact the place where you bought the printer.

Make sure printer cables are securely connected

Check the cable connections to the printer and print server to make sure they are secure.

For more information, see the setup documentation that came with the printer.

Job takes longer than expected to print

The job is too complex.

Reduce the complexity of your print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.

Tray linking does not work

Make sure to do all of the following:

•Load both Tray 1 and Tray 2 with the same paper size and type.

•From Print Properties, change the Paper source to Auto select.

Unexpected page breaks occur

The job has timed out. Set the Job Timeout to a higher value:

1Make sure the printer is on and Ready appears.

2From the control panel, press .

3Press or repeatedly until Machine Settings appears, and then press .

4Press or repeatedly until Job Timeout appears, and then press .

5Press or repeatedly until USB or Network appears, and then press .

6Press or repeatedly until On appears, and then press .

7Press or repeatedly to choose a value (in seconds), or use the keypad to directly enter the value, and then press .

8Press to return to the Ready state.

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Contents X500n, X502n Users GuidePage Contents Copying PrintingScanning Faxing Clearing jamsUnderstanding printer messages Administrative supportUnderstanding printer menus Maintaining the printerTroubleshooting 117137 Safety information Learning about the printer Configured modelsBasic model Page Fully configured model Understanding the control panel Control panel item DescriptionControl panel item Description Control panel item Description Choosing a fax connection Using an RJ11 adapterGetting the printer ready to fax Country/regionPage Country/region Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Page Connecting to a computer with a modem Setting the outgoing fax name and number Setting the dateSetting the time Installing options Installing a 530-sheet drawerSecuring the 530-sheet drawer to the printer Attaching cables Ethernet port USB symbol USB port Loading paper and specialty media Loading traysPage Page Converting the standard tray to a legal-size tray Page Page Setting the Paper Type Setting up the standard exit binLinking trays Paper and specialty media guide Paper characteristicsPaper guidelines Selecting paper Using letterheadUnacceptable paper Selecting preprinted forms and letterheadUsing transparencies Using envelopesUsing labels Using card stock Storing paperSupported paper sizes, types, and weights Supported paper sizesSupported paper types Supported paper weights Paper capacitiesPage Printing Installing printer softwarePrinting the configuration Printing a document from WindowsCanceling a print job Printing the demoClick the trash icon Making a copy Customizing copy settingsCopying Selecting a paper tray for copiesSelecting a paper size for copies Reducing or enlarging copiesCopying multiple pages onto a single sheet Adjusting copy qualityMaking a copy lighter or darker Collating copies Canceling a copy jobCollated Not collated Scanning a document using the computer ScanningScanning documents directly to other applications Customizing scan settings using the computerScanning text for editing General tab Scanning to a computer over the network Scanning clear images from magazines or newspapersSelect Moire Reduction Customizing scan settings from the control panel Setting up the scan directoryCanceling a scan job Searching the scan directoryMaking a scanned image lighter or darker Faxing Sending a fax using the ADFSending a fax Canceling a broadcast fax Sending a fax using the scanner glassSending a broadcast fax Sending a fax while listening to a call On Hook Dial Canceling a fax jobSending a fax at the end of a conversation Understanding the fax receive modes Setting the fax receive modeReceiving a fax Receiving a fax at the end of a conversationPrinting fax activity reports Adjusting fax activity report settingsSetting up Quick Dial numbers Receiving a fax from an extension telephonePrinting the Quick Dial list Setting up Speed Dial numbersPrinting the Speed Dial list Adjusting the volume Customizing dial settingsSetting the dialing mode Understanding the dialing optionsSetting up to fax while behind a PBX Changing the fax resolution Customizing fax settingsMaking a fax lighter or darker Selecting a paper tray for incoming faxes Setting up real time fax transmissionReducing the print size of an incoming fax Avoiding jams Clearing jamsUnderstanding jam messages and locations Rear door bottom ADF doorRear door top Optional 530-sheet tray TrayClearing Tray 1 jams Page Clearing Tray 2 jams Clearing jams behind the rear door Paper jam in the ADF Paper Jam B Paper Jam CPage Page Close the ADF cover Press Understanding printer menus Copy Settings menuScan Settings Fax Settings Fax Directory Admin Settings Menus listDensity SortQuality Reduce/EnlargeScan Settings menu TX Settings Fax Settings menuLimitation of size of mail Tray Settings RX SettingsDelete Document Fax Directory menu Comm SettingsReport Settings Quick Dial EntryPaper Settings Machine Settings menuSpeaker Volume Speed Dial EntryJob Timeout Toner Saver ModeSupplies Info Scanner CarriageNetwork Settings menu Reports Print menuAdmin Settings menu Power Saver PBX Access DigitDefault Mode Auto ClearSetting Default Admin Menu LockList of status and error messages Understanding printer messagesCover Open Close OPC Cover Missing Install Fuser Unit Place Next Page Then Press Set Sleep Maintaining the printer Cleaning the printerCleaning the exterior of the printer Storing suppliesCleaning the scanner glass 100Cleaning the dust-proof glass 101102 103 104 105 Ordering toner cartridges Ordering supplies106 Ordering a photodeveloper cartridge Moving the printerOrdering a fuser Ordering a waste toner bottleLocking the scanner 108Removing the printer from the 530-sheet drawer 109110 111 Moving the printer to another location Setting the printer up in a new location112 113 Changing the administrator menus password Administrative supportLocking the administrator menus Adjusting Power SaverSetting the Default mode Restoring factory default settings115 Turning on Auto Clear Using the Embedded Web Server116 Online customer support Checking an unresponsive printer TroubleshootingSolving printing problems Control panel display is blankTray linking does not work Job takes longer than expected to printUnexpected page breaks occur Scanner unit does not close Solving copy problemsCopier does not respond Poor copy qualityPartial document or photo copies Scan was not successful Solving scan problemsScanner does not respond Scanning takes too long or freezes the computerCannot scan from a computer Solving fax problemsPartial document or photo scans Cannot send or receive a faxDo you have Voice Mail service? Review this digital phone service checklistTemporarily disable Call Waiting Check the printer connectionsCan send but not receive faxes Can receive but not send faxes Received fax has poor print qualitySolving option problems DrawersPaper frequently jams Solving paper feed problemsSolving print quality problems Paper jam message remains after jam is clearedLight colored line, white line, or incorrectly colored line Color misregistrationSmeared vertical print Streaked horizontal lines Streaked vertical linesPrint is too light Make sure the Color Adjustment settings are not too lightCheck the Media Type setting Print irregularitiesTransparency print quality is poor Print is too darkGray background Incorrect margins Uneven print densityGhost images Skewed printIs the toner cartridge defective or empty? Blank pagesClipped images 133Paper curl Solid color pagesToner specks Toner rubs off FAQ about color printingWhat is RGB color? 135Contacting Customer Support 136Edition notice 137Industry Canada compliance statement 138European Community EC directives conformity 139Noise emission levels 140141 New Zealand Telecom equipment notice 142Power consumption 143Off mode 144Extent of limited warranty 145Numerics SymbolsIndex 146147 148 149 150
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