Lexmark X502N Check the printer connections, Check the telephone wall jack, Is there a dial tone?

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Check the printer connections

Make sure the cable connections for the following hardware are secure, if applicable:

•Telephone

•Handset

•Answering machine

Check the telephone wall jack

1Plug a telephone into the wall jack.

2Listen for a dial tone.

3If you do not hear a dial tone, plug a different telephone into the wall jack.

4If you still do not hear a dial tone, plug a telephone into a different wall jack.

5If you hear a dial tone, connect the printer to that wall jack.

Review this digital phone service checklist

The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used.

•If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider.

•If you are using DSL, connect to a DSL filter or router that will support analog use. For more information, contact your DSL provider.

•If you are using a PBX telephone service, make sure you are connecting to an analog connection on the PBX. If none exists, consider installing an analog telephone line for the fax machine.

Is there a dial tone?

•Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly.

•If the telephone line is being used by another device, wait until the other device is finished before sending a fax.

•If you are using the On Hook Dial feature, turn up the volume to verify a dial tone.

Temporarily disconnect other equipment

To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering machines, computers with modems, or telephone line splitters.

Check for jams

Clear any jams, and then make sure that Ready appears.

Temporarily disable Call Waiting

Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Call your telephone company to obtain the keypad sequence for temporarily disabling Call Waiting.

Do you have Voice Mail service?

Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice Mail and the printer to answer calls, you may want to consider adding a second telephone line for the printer.

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Contents Users Guide X500n, X502nPage Contents Printing CopyingScanning Clearing jams FaxingMaintaining the printer Administrative supportUnderstanding printer menus Understanding printer messages117 Troubleshooting137 Safety information Configured models Learning about the printerBasic model Page Fully configured model Control panel item Description Understanding the control panelControl panel item Description Control panel item Description Country/region Using an RJ11 adapterGetting the printer ready to fax Choosing a fax connectionPage Country/region Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Page Connecting to a computer with a modem Setting the date Setting the outgoing fax name and numberSetting the time Installing a 530-sheet drawer Installing optionsSecuring the 530-sheet drawer to the printer Attaching cables Ethernet port USB symbol USB port Loading trays Loading paper and specialty mediaPage Page Converting the standard tray to a legal-size tray Page Page Setting up the standard exit bin Setting the Paper TypeLinking trays Paper characteristics Paper and specialty media guidePaper guidelines Selecting preprinted forms and letterhead Using letterheadUnacceptable paper Selecting paperUsing envelopes Using transparenciesUsing labels Storing paper Using card stockSupported paper sizes Supported paper sizes, types, and weightsSupported paper types Paper capacities Supported paper weightsPage Printing a document from Windows Installing printer softwarePrinting the configuration PrintingPrinting the demo Canceling a print jobClick the trash icon Selecting a paper tray for copies Customizing copy settingsCopying Making a copyReducing or enlarging copies Selecting a paper size for copiesAdjusting copy quality Copying multiple pages onto a single sheetMaking a copy lighter or darker Canceling a copy job Collating copiesCollated Not collated Scanning Scanning a document using the computerCustomizing scan settings using the computer Scanning documents directly to other applicationsScanning text for editing General tab Scanning clear images from magazines or newspapers Scanning to a computer over the networkSelect Moire Reduction Searching the scan directory Setting up the scan directoryCanceling a scan job Customizing scan settings from the control panelMaking a scanned image lighter or darker Sending a fax using the ADF FaxingSending a fax Sending a fax using the scanner glass Canceling a broadcast faxSending a broadcast fax Canceling a fax job Sending a fax while listening to a call On Hook DialSending a fax at the end of a conversation Receiving a fax at the end of a conversation Setting the fax receive modeReceiving a fax Understanding the fax receive modesReceiving a fax from an extension telephone Adjusting fax activity report settingsSetting up Quick Dial numbers Printing fax activity reportsSetting up Speed Dial numbers Printing the Quick Dial listPrinting the Speed Dial list Understanding the dialing options Customizing dial settingsSetting the dialing mode Adjusting the volumeSetting up to fax while behind a PBX Customizing fax settings Changing the fax resolutionMaking a fax lighter or darker Setting up real time fax transmission Selecting a paper tray for incoming faxesReducing the print size of an incoming fax Clearing jams Avoiding jamsUnderstanding jam messages and locations Optional 530-sheet tray Tray ADF doorRear door top Rear door bottomClearing Tray 1 jams Page Clearing Tray 2 jams Clearing jams behind the rear door Paper Jam B Paper Jam C Paper jam in the ADFPage Page Close the ADF cover Press Menus list Copy Settings menuScan Settings Fax Settings Fax Directory Admin Settings Understanding printer menusReduce/Enlarge SortQuality DensityScan Settings menu Fax Settings menu TX SettingsLimitation of size of mail RX Settings Tray SettingsDelete Document Quick Dial Entry Comm SettingsReport Settings Fax Directory menuSpeed Dial Entry Machine Settings menuSpeaker Volume Paper SettingsToner Saver Mode Job TimeoutScanner Carriage Supplies InfoReports Print menu Network Settings menuAdmin Settings menu Auto Clear PBX Access DigitDefault Mode Power SaverAdmin Menu Lock Setting DefaultUnderstanding printer messages List of status and error messagesCover Open Close OPC Cover Missing Install Fuser Unit Place Next Page Then Press Set Sleep Storing supplies Cleaning the printerCleaning the exterior of the printer Maintaining the printer100 Cleaning the scanner glass101 Cleaning the dust-proof glass102 103 104 105 Ordering supplies Ordering toner cartridges106 Ordering a waste toner bottle Moving the printerOrdering a fuser Ordering a photodeveloper cartridge108 Locking the scanner109 Removing the printer from the 530-sheet drawer110 111 Setting the printer up in a new location Moving the printer to another location112 113 Adjusting Power Saver Administrative supportLocking the administrator menus Changing the administrator menus passwordRestoring factory default settings Setting the Default mode115 Using the Embedded Web Server Turning on Auto Clear116 Control panel display is blank TroubleshootingSolving printing problems Online customer support Checking an unresponsive printerJob takes longer than expected to print Tray linking does not workUnexpected page breaks occur Poor copy quality Solving copy problemsCopier does not respond Scanner unit does not closePartial document or photo copies Scanning takes too long or freezes the computer Solving scan problemsScanner does not respond Scan was not successfulCannot send or receive a fax Solving fax problemsPartial document or photo scans Cannot scan from a computerCheck the printer connections Review this digital phone service checklistTemporarily disable Call Waiting Do you have Voice Mail service?Can send but not receive faxes Received fax has poor print quality Can receive but not send faxesDrawers Solving option problemsPaper jam message remains after jam is cleared Solving paper feed problemsSolving print quality problems Paper frequently jamsColor misregistration Light colored line, white line, or incorrectly colored lineSmeared vertical print Streaked vertical lines Streaked horizontal linesPrint irregularities Make sure the Color Adjustment settings are not too lightCheck the Media Type setting Print is too lightPrint is too dark Transparency print quality is poorGray background Skewed print Uneven print densityGhost images Incorrect margins133 Blank pagesClipped images Is the toner cartridge defective or empty?Solid color pages Paper curlToner specks 135 FAQ about color printingWhat is RGB color? Toner rubs off136 Contacting Customer Support137 Edition notice138 Industry Canada compliance statement139 European Community EC directives conformity140 Noise emission levels141 142 New Zealand Telecom equipment notice143 Power consumption144 Off mode145 Extent of limited warranty146 SymbolsIndex Numerics147 148 149 150

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