Xerox M118i, C118 manual Problem Solving, Fault Clearance Procedure

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9 Problem Solving

The machine has built-in information to help identify and manage error messages and problems. It also contains troubleshooting steps to help resolve problems.

Refer to the information contained in this chapter to resolve any problem solving issues.

In addition, the Online Support Assistant (used by Xerox Customer Support staff) offers solutions for issues, such as error codes, print quality, software installation, and more. Go to:

www.xerox.com/office/CopyCentreC118support

www.xerox.com/office/WorkCentreM118support

www.xerox.com/office/WorkCentreM118isupport

Fault Clearance Procedure

If a fault or problem occurs, there are several ways in which you can identify the type of fault. Once a fault or problem is identified, establish the probable cause, and then apply the appropriate solution.

•If a fault occurs, first refer to the screen messages and clear the fault in the order specified.

•If the problem is not solved by following the screen messages, refer to Troubleshooting Tables on page 93 and apply the appropriate solution as described.

•Also refer to the fault codes displayed on the screen in the Machine Status mode. Refer to Fault Codes on page 98 for an explanation of some of the fault codes and corresponding corrective actions.

•Alternatively, contact the Key Operator for assistance.

•In some cases, it may be necessary to switch the machine off and on. Refer to Power On/Off in the Product Overview chapter on page 30.

NOTE: Wait at least 20 seconds between powering the machine on and off.

•If the problem persists, or a message indicates that you should call for service, refer to Xerox Welcome Center on page 108.

NOTE: If fax jobs are queued in the machine and a loss of power occurs, the machine will print a Power Off Report when the machine is switched on. This will show a list of the fax jobs lost. Refer to Power Off Report in the Setups chapter on User Guide.

NOTE: If the machine is restarted during a fax reception due to a loss of power or machine malfunction, neither the pages already received nor the page being received at the time of restart will be printed. For example, if the reception of a 7-page document is interrupted when the sixth page of the document was being received, the

Xerox CopyCentre/WorkCentre 118 Quick Reference Guide

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Contents Page Page Xerox CopyCentre/WorkCentre Quick Reference Guide 604P08792 Maximize Your ProductivityProducts Subject To Ordinary Export Regulations Table of Contents Fax CopyProblem Solving MaintenanceMail PrintIndex 111 Appendix 109Xerox Welcome Center Before Using the MachineOrientation ConventionsText in Square Brackets Italic Typeface Text in Angle BracketsRelated Information Sources Safety NotesElectrical Supply Maintenance Operator Accessible AreasCleaning Your Product Operational Safety Information Laser Safety InformationDo These Disconnect DeviceOzone Safety Information Maintenance InformationDo Not Do These For Consumables Product Safety CertificationRadio Frequency Emissions United States, Canada, Europe, Australia/New ZealandCE Mark Regulatory InformationFor FAX Function FAX Send Header RequirementsData Coupler Information Canada Regulatory Information for Rfid Environmental ComplianceEnergy Star Canada About LicenseEurope OpenSSL Original SSLeay Illegal Copies Illegal Copies Other countries Product Recycling and Disposal Page Identifying the Machine Components Product OverviewConnector TEL Connector LineDocument Feeder Duplex KitSystem Controls Button/Indicator FunctionPowering On Power On/OffPowering Off Ground Fault Interrupter GFILow Power Mode Power Saver ModesSleep Mode Changing the Default Time SettingsCopy ModesMail FaxLog In/Out Current Job StatusAll Jobs Stop DeleteFax/E-mail Machine StatusPrint Job Consumables Error InformationReport/List Non-print Jobs Code Settings System SettingsSent Report Received ReportReport/List Print Jobs Billing Meter Print ModePCL EmulationAuditron Access Screen Recycled Paper Copy Copying ProcedureLoad the Documents Document FeederDocument Glass Constant Velocity Transport Glass Select the FeaturesStart the Copy Job Enter the QuantityStop the Copy Job Confirm the Copy Job in the Job StatusPaper Supply Copying FeaturesPaper Size screen PresetsPaper Type screen AutoLighten/Darken Reduce/Enlarge100% Auto %Multiple-Up Original TypeText Text & Photo1J1 Sided Sided1J2 Sided 2J1 SidedOutput Collated Mixed Size OriginalsUncollated Fax Fax ProcedureScan the Documents Specify the Destination Confirm the Fax Job in the Job Status Start the Fax JobStop the Fax Job Stop button Job Status button Fax Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Mail Mail ProcedureMail Start the E-mail Job Stop the E-mail Job Confirm the E-mail Job in the Job StatusPrint Print Driver FeaturesSkip Blank Pages Draft ModeUnix and Macintosh Loading Paper Paper and Other MediaPreparing Paper for Loading Loading Paper into the Paper TraysPaper Tray 5 Bypass Tray Storing and Handling Paper Auto Tray SwitchingSupported Paper Sizes and Types Standard Sizes Supported Paper SizesNot available Length Non-standard SizesPaper Type Tray Tray 2, 3 Duplex Kit Supported Paper TypesPage Cleaning the Machine MaintenanceOrdering Supplies Document Glass and Constant Velocity Transport GlassControl Panel and Screen Replacing the Drum CartridgeDocument Feeder and Output Trays Removing the Old Drum CartridgeInserting the New Drum Cartridge Recycling the Drum CartridgeTape Removing the Old Toner Cartridge Replacing the Toner CartridgeInserting the New Toner Cartridge Fault Clearance Procedure Problem SolvingProblem Solving Paper Jams Green Lever A1 Paper Jams in Cover aGreen Lever A2 Paper Jams in Cover C Paper Jams in Cover BPaper Jams in Exit Paper Jams in Cover DPaper Jams in Trays 1, 2, 3, and 4 2-4 are Optional Document JamsPaper Jams in Tray 5 Bypass Tray Paper Jams in the Document Feeder CoverPaper Jams in the Document Exit Problem Solving Symptom Recommendation Troubleshooting TablesSymptom Recommendation Symptom Recommendation Symptom Recommendation Symptom Recommendation Refer to the Paper and Other Media Fault Codes02FFFF Code Description and Corrective Action100 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 102 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 104 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 106 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Output Quality 108 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Country Code AppendixDocument Jams, Paper Jams, and Paper Out during Copying Registered Data such as Forms Numerics Symbols112 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Xerox CopyCentre/WorkCentre 118 Quick Reference Guide 113

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