9 Problem Solving
Symptom |
| Recommendation |
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Output is too light or too dark. | • | Set the [Lighten/Darken] feature to a |
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| lighter or darker setting. |
| • Check the quality of the document. | |
| • | Load fresh paper. |
| • Run off more prints until the copy quality | |
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| improves. |
| • Replace the drum cartridge. | |
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Output is too light. | • | Set the [Lighten/Darken] feature to a |
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| darker setting. |
| • If the toner cartridge is new, the toner may | |
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| not be dispensed. Repeat the job. |
| • Remove toner cartridge and shake gently | |
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| (away from clothing or carpet). |
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Uneven print | • | Load fresh paper. |
| • Replace the drum cartridge. | |
| • Replace the toner cartridge. | |
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Blurred images | • | Load fresh paper. |
| • Replace the drum cartridge. | |
| • Replace the toner cartridge. | |
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Missing characters | • | Load fresh paper. |
| • Replace the drum cartridge. | |
| • Replace the toner cartridge. | |
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Gloss variations (coining) | • | Check the quality of the documents. |
| • If the document has large areas of solid | |
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| density, adjust the [Lighter/Darken] feature |
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| for the contrast. |
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Light copies when scanning glossy, shiny, or | • | Use the document glass instead of the |
coated documents through the document |
| document feeder. |
feeder |
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Ghosting (residual images) | • | Check the quality of the documents. |
| • If transparencies are used, select a paper | |
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| type of [Transparency] on the screen. The |
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| machine automatically adjusts the quality |
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| for transparencies. |
| • Feed the document SEF. | |
| • Replace the toner cartridge. | |
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Washout | • | Check the quality of the documents. |
| • If the image is lighter near the borders, set | |
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| the [Lighten/Darken] feature to a darker |
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| setting. |
| • Replace the drum cartridge. | |
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96 | Xerox CopyCentre/WorkCentre 118 Quick Reference Guide |