Xerox C118, M118i manual Troubleshooting Tables, Symptom Recommendation

Page 95

Troubleshooting Tables

Troubleshooting Tables

If you are experiencing difficulties using the machine, check the suggestions in the following tables for advice. If this does not remedy the problem, refer to Fault Clearance Procedure on page 83.

Symptom	Recommendation


The machine will not power on.	• Check the power cord.
	• Check that the power switch is pressed to
	the <I> position.
	• Check that the AC outlet is supplying
	voltage. Connect another appliance to the
	outlet to verify the voltage supply.
	• Check that the <RESET> button on the
	right-hand side of the machine is not in the
	tripped (popped up) position. Push the
	button to reset.

The error indicator illuminates.	• Check whether a message is displayed on
	the screen. If a message is displayed,
	follow the instructions. If not, select [Error
	Information] on the [Machine Status]
	screen after pressing the <Machine
	Status> button on the control panel, and
	check the contents displayed on the
	screen.

The machine makes a squealing noise after it	• Between 3 to 5 minutes after powering off,
powers off.	the machine may make a squealing noise.
	This is not cause for concern, since
	various components within the machine
	are still powering off.

The document will not feed through the	• Check that the document feeder is not
document feeder.	overloaded. The document feeder can
	hold a maximum of 50 sheets.
	• Check that the document is fully inserted
	into the document feeder.
	• Using a lint-free cloth, lightly wipe the
	platen cushion on the underside of the
	platen cover.
	• Set the documents, and then check that
	the side guides are not too tight.

The machine does not display one of the	• Check that no paper trays are open. If a
paper trays as one of the Paper Supply	tray is ajar, the machine cannot sense its
selections.	connection.
	• Open and close each paper tray. If this
	does not rectify the problem, then power
	the machine off and then on.

Xerox CopyCentre/WorkCentre 118 Quick Reference Guide

93

Image 95

Contents Page Page Xerox CopyCentre/WorkCentre Quick Reference Guide 604P08792 Maximize Your ProductivityProducts Subject To Ordinary Export Regulations Table of Contents Fax CopyPrint MaintenanceProblem Solving MailIndex 111 Appendix 109Xerox Welcome Center Before Using the MachineText in Square Brackets ConventionsOrientation Italic Typeface Text in Angle BracketsElectrical Supply Safety NotesRelated Information Sources Cleaning Your Product Operator Accessible AreasMaintenance Disconnect Device Laser Safety InformationOperational Safety Information Do TheseDo Not Do These Maintenance InformationOzone Safety Information United States, Canada, Europe, Australia/New Zealand Product Safety CertificationFor Consumables Radio Frequency EmissionsFAX Send Header Requirements Regulatory InformationCE Mark For FAX FunctionData Coupler Information Canada Energy Star Environmental ComplianceRegulatory Information for Rfid Europe About LicenseCanada OpenSSL Original SSLeay Illegal Copies Illegal Copies Other countries Product Recycling and Disposal Page Identifying the Machine Components Product OverviewDuplex Kit Connector LineConnector TEL Document FeederSystem Controls Button/Indicator FunctionPowering On Power On/OffPowering Off Ground Fault Interrupter GFILow Power Mode Power Saver ModesSleep Mode Changing the Default Time SettingsCopy ModesLog In/Out FaxMail Stop Delete Job StatusCurrent All JobsPrint Job Machine StatusFax/E-mail Report/List Non-print Jobs Error InformationConsumables Received Report System SettingsCode Settings Sent ReportReport/List Print Jobs Billing Meter Print ModePCL EmulationAuditron Access Screen Recycled Paper Document Feeder Copying ProcedureCopy Load the DocumentsDocument Glass Constant Velocity Transport Glass Select the FeaturesStart the Copy Job Enter the QuantityStop the Copy Job Confirm the Copy Job in the Job StatusPaper Supply Copying FeaturesAuto PresetsPaper Size screen Paper Type screenAuto % Reduce/EnlargeLighten/Darken 100%Text & Photo Original TypeMultiple-Up Text2J1 Sided Sided1J1 Sided 1J2 SidedOutput Uncollated Mixed Size OriginalsCollated Fax Fax ProcedureScan the Documents Specify the Destination Stop the Fax Job Start the Fax JobConfirm the Fax Job in the Job Status Stop button Job Status button Fax Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Mail Mail ProcedureMail Start the E-mail Job Stop the E-mail Job Confirm the E-mail Job in the Job StatusPrint Print Driver FeaturesUnix and Macintosh Draft ModeSkip Blank Pages Loading Paper into the Paper Trays Paper and Other MediaLoading Paper Preparing Paper for LoadingPaper Tray 5 Bypass Tray Supported Paper Sizes and Types Auto Tray SwitchingStoring and Handling Paper Standard Sizes Supported Paper SizesNot available Length Non-standard SizesPaper Type Tray Tray 2, 3 Duplex Kit Supported Paper TypesPage Document Glass and Constant Velocity Transport Glass MaintenanceCleaning the Machine Ordering SuppliesRemoving the Old Drum Cartridge Replacing the Drum CartridgeControl Panel and Screen Document Feeder and Output TraysInserting the New Drum Cartridge Recycling the Drum CartridgeTape Removing the Old Toner Cartridge Replacing the Toner CartridgeInserting the New Toner Cartridge Fault Clearance Procedure Problem SolvingProblem Solving Paper Jams Green Lever A1 Paper Jams in Cover aGreen Lever A2 Paper Jams in Cover C Paper Jams in Cover BPaper Jams in Exit Paper Jams in Cover DPaper Jams in the Document Feeder Cover Document JamsPaper Jams in Trays 1, 2, 3, and 4 2-4 are Optional Paper Jams in Tray 5 Bypass TrayPaper Jams in the Document Exit Problem Solving Symptom Recommendation Troubleshooting TablesSymptom Recommendation Symptom Recommendation Symptom Recommendation Symptom Recommendation Refer to the Paper and Other Media Fault Codes02FFFF Code Description and Corrective Action100 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 102 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 104 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Code Description and Corrective Action 106 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Output Quality 108 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Document Jams, Paper Jams, and Paper Out during Copying AppendixCountry Code Registered Data such as Forms Numerics Symbols112 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide Xerox CopyCentre/WorkCentre 118 Quick Reference Guide 113

Related manuals

Manual 75 pages 49.97 Kb