IBM N2800e manual Copyright IBM Corp

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Installing the Thin Client Service Utility and the Operations Utilities

The Thin Client Express Service and Thin Client Manager Operations Utilities are management utilities that run on the following workstations or server platforms:

vWindows NT Server 4.0

vWindows NT Server 4.0, Terminal Server Edition (TSE)

vWindows NT Workstation 4.0

vWindows 2000 Server

vWindows 2000 Professional

vWindows 2000 Advanced Server

Although these utilities are optional, IBM recommends that you install the Service Utility on if you want to rewrite the flash image of a workstation. The Service Utility consists of the following:

vNetVista Thin Client Express image files

vNetwork support services that provide Network File System (NFS) support for the client to access the image files

The Service Utility services start automatically after the installation is complete. The services also start automatically after the server reboots. If you experience problems while attempting to update or recover the flash ofa workstation, verify the status of the Service Utility network support services. For information regarding how to verify the status of network support services, see the NetVista Thin Client Service and Operations Utilities Readme file. This file is available on the NetVista Thin Client Utilities CD, as well as the NetVista Thin Client website.

For information on using the Operations Utility, refer to IBM NetVista Thin Client Manager Operations Utility (SA23-2812). This information is available at the following uniform resource locator (URL):

http://www.ibm.com/nc/pubs

Table 1 shows the tools, and utilities that IBM recommends for the different methods of rewriting the flash image.

Table 1. Required tools and utilities to perform flash updates and recoveries

Type of update or	NSBoot Setup	Configuration	Service Utility	Operations
recovery	Utility	Tool		Utility

Configuration Tool		X	X
update

Operations Utility			X	X
update

Operations Utility			X	X
recovery

NS Boot Setup Utility	X		X
recovery

Peer flash recovery	X

© Copyright IBM Corp. 2000

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Contents N2800e Thin Client Express Reference September Page N2800e Thin Client Express Reference September Page Contents Glossary of abbreviations Safety notices Handling static-sensitive devices About this book How to send your commentsWho should read this book Information available on the World Wide WebViii Understanding your NetVista Thin Client Express Page Learning about the hardware Hardware connectorsStandard hardware Power consumption Monitor specificationsUpgrading hardware features Communication hardwareLearning about the hardware Page Installing options Setting up the hardwareUnpacking your hardware Selecting the voltage for your locationConnecting your hardware Installing the support baseStartup sequence Page Using the Setup Utility to configure the workstation Configuring the N2800e Thin Client ExpressUsing the Configuration Tool to configure the workstation Configuring the N2800e Thin Client Express Page Copyright IBM Corp Click NetVista thin client Page Page Managing your Thin Client Express remotely Page Configuring a workstation for PPP dialer Prerequisites for using PPP dial accessPreparing the workstation for PPP dialer configuration PPP dialer for Thin Client Express workstationsConfiguring initial modem settings for PPP dialer access Starting the PPP dialer Maintaining and reconfiguring PPP dialer parametersLearning about the NC dialer window Troubleshooting PPP dialer problems Using the PPP dialer to access flash imagesAltering the flash image of a workstation Performing a software update on a workstationClick Configure Software Update Server Access Recovering the flash image of a workstationEnabling peer flash recovery on a workstation Recovering the image on the peer-booted workstation Disabling peer flash recovery on a workstation NS/flashbase/x86/kernel.2200 Verifying hardware problems Resolving hardware problemsStartup Visible Symptom What you should do Logic Unit Hardware problem indications Where to find informationVisible hardware failure Mouse Symptom What you should doAudio beep sequences Video memory error Memory errorSymptom What you should do System LED LED indicationsMonitor LED Error codes and text messagesMain memory messages NSB10xxx Battery messages NSB01xxxNon-volatile memory messages Nvram NSB11xxx Audio messages NSB21xxxUSB messages NSB4xxxx Error code Error message What you should doCompactFlash card messages NSB51xxx Ethernet messages NSB62xxxBoot file server messages NSB83xxx Bootp messages NSB72xxxNetwork communication messages NSB8xxxx Tftp messages NSB81xxxClient IP address messages NSB85xxx Gateway messages NSB84xxxSubnet mask messages NSB86xxx IP address messages NSB87xxxReplacing the N2800e Thin Client Express CompactFlash card Appendix A. Replacing hardware partsMemory Replacing parts other than the N2800e CompactFlash cardKeyboards Voltage Selection Plug Receptacle Country Part number Returning hardware parts Removing the logic unit to install parts Appendix B. Hardware maintenance proceduresReassembling the thin client Replacing a CompactFlash card Installing an optional PCI cardExchanging the memory Exchanging the lithium batteryRemoving the power supply Installing the power supply Page Selecting the voltage for your location Page Creating a recovery CompactFlash card Appendix D. Recovering the boot block imageRecovering the flash image BOM file Languages supported Appendix E. Choosing a flash filePage Appendix F. Monitor specifications Page Pin Signal Signal Direction Appendix G. Connector pin informationPin Signal Pin # Direction Description Pin Name FunctionPin # Voltage+5V dc Copyright IBM Corp Product Recycling and Disposal Environmental DesignElectronic Emission Notices TrademarksFederal Communications Commission FCC Statement Industry Canada Compliance Statement Glossary of abbreviations Page Index N2800e understanding How satisfied are you that the information in this book is Readers’ Comments We’d Like to Hear from YouPlease tell us how we can improve this book Readers’ Comments We’d Like to Hear from You Page SA23-2808-00